If you're thinking about going to Oral & Facial Associates, I strongly recommend you take a minute…read moreand read this, because my experience with their practice administrator, Christy Loudermill, was one of the most frustrating and unprofessional encounters I've ever had in a medical setting. I went into this office with a confirmed price -- written, verified, and repeated back to me. I did everything right on my end so there would be no surprises. Unfortunately, the surprise came anyway, and it came in the form of a completely different, significantly higher bill. When I reached out for clarification, Christy Loudermill, who I was told was the "billing manager" (which already confused me, considering her title is practice administrator), handled the situation in a way that was honestly shocking to me. Her response came off cold, dismissive, and completely uninterested in the fact that their mistake had real consequences for me. Instead of taking ownership or offering real help, the explanation was basically a quick brush-off labeled as "human error," as if that magically excused everything. What made it worse was the tone -- like I was the inconvenience for asking why I was suddenly expected to pay far more than what Christy herself had confirmed. There was no sense of accountability, no recognition of the office's own miscommunication, and absolutely zero acknowledgment of the impact this caused. The entire situation left me feeling like accuracy and transparency simply weren't priorities for her. And the fact that someone in the office even referred to her as the "billing manager" just added to the mess. When the people working there can't even get titles straight, it says a lot about how disorganized things are behind the scenes. My opinion? If this is how the practice administrator handles problems -- with confusion, deflection, and an attitude that the patient should just swallow the difference -- then the rest of the office is likely following the same example. This review is based entirely on my experience, but I feel strongly enough about it to warn others. You deserve a medical office that honors its own quotes, communicates clearly, and treats patients with respect -- especially when the mistake is on their end. I won't be returning. And I hope this helps someone else avoid the headache, the runaround, and the dismissiveness I dealt with from Christy Loudermill at Oral & Facial Associates

I flew in from New York to have my wisdom teeth out by Dr. Barber and it was well worth it. I had…read moremany concerns about nerve damage but he was very well-versed and did extensive imaging prior to my surgery to ensure that there was slim to no chance of nerve damage. Was great answering all my questions (many) before the procedure and remained friendly and patient. A few hours later I was worried about excessive bleeding and his office gladly invited me to come back in for a check up immediately, although I was probably just being paranoid. He even called after the surgery to check in on my recovery. Thanks so much, Dr. Barber! In addition, I just received the bill and the pricing was more than affordable compared to many oral surgeons who over charge for simple wisdom teeth procedures. The staff was also very easy to work with. This office definitely acts with integrity and prioritizes quality of care over financial benefit! Kudos to you guys.

If you have a need for oral surgery, and you probably would only know this if you visited an oral…read moresurgeon for a consultation, then I cannot recommend Dr. Oakley enough. I had a fairly involved procedure done near the end of 2024, removing a cyst from my jaw (hey, too much HIPAA!) and Dr. Oakley was extraordinarily thorough with the process. I have been back for follow-ups several times, getting X-rays and consultation with Dr. Oakley. He is always thorough, explains everything at my level, and is available for me to contact him should I have any issues. Absolutely top-shelf doc! His staff is friendly and helps to accommodate your schedule, they take most insurance, and they work with you during the entire process. While I hope that you don't have to have an oral surgery procedure, just know that if you do, this is one of the best places you can go in the Kansas City area.

If one star even. My girlfriend had THE WORST experience getting wisdom teeth taken out. First they…read moredidn't have the proper equipment on site for original procedure, making her wait an extra hour under anesthesia. Then on her follow up the next day we were informed that they hit an artery on the initial surgery and they are having trouble stopping the bleeding. I was told the doctors friend had something like this happen to him so they are calling around for a solution as we are 2+ hours into the follow up visit. All the while I am not allowed to be back in the room at all for either procedure to talk to doctors or my girlfriend. I would never recommend anyone use this doctor or staff for any procedures.

I'm so pleased to have found a dentist I truly trust & is so kind, funny, and so personal. He makes…read moreyou feel comfortable & not anxious. He's done wonders for my teeth. His staff is also great,. Would not go anywhere else!!

Awesome staff! Dr Mike is genuine, friendly, professional and does incredible work. My family has…read morebeen in his care for 17 years and wouldn't go anywhere else.

If you are considering going to Dr.Schugel for any sort of oral surgery... dont. I went in for an…read morex-ray and consultation for wisdom teeth extraction. My initial experience was horrible, I had an appointment set for 10:15 I sat in the waiting room for roughly 40 minutes before being called back, I sat in the exam room with my mom. There were 2 chairs around a computer at a table, and one chair in the far corner of the room. My mother and I sat in the two chairs at the table. After waiting an additional 15 minutes for any sort of human contact... a nurse walks in the room- she looks at my mother and says "cant you see that this chair is meant for the doctor, hence its next to the monitor..." my mother was shocked. My mother got up and moved to the isolated chair in the corner and asked how long it would be until we got the x-rays and the consult because we both had to get back to work. The nurse stated " he will be in as soon as he has a free moment you havent been here that long." My jaw dropped at this woman's just horrible attitude. Another 10 minutes later I was taken to the x-ray machine, she kept placing my face on the machine and telling me to stop moving. She would take a shot and then move my face slightly and tell me to stop moving. After the fourth attempt of x-raying my mouth she said something to the effect of " this will have to be good enough" I was so disappointed at how disrespectful this woman was. The entire duration of mt visit she treated me as if I was an ignorant child. I went back to the waiting room with my mom, and after another 15 minutes wait Dr. Schugel came in sat in "his chair" and put up my x-rays. I had 4 impacted wisdom teeth the bottom two had roots that were completely wrapped around my nerves. When I got this diagnosis, I was SCARED. I was told that there is a very high chance that I might lose feeling in my mouth and tongue. I was TERRIFIED. I asked him what the complications of this surgery would be and he said "everything will be fine" ok, so then I asked how long the recovery period will be he said "not long" I was not getting any definitive answers whatsoever. Then he shakes my hand and says "try and stay calm i will do my best" and walks out. I was so scared he did not try and console me or assure me of his ability of remove my teeth. So fast forward-- had the surgery on the 23rd of april fell asleep, woke up, went home. Dont remember muxh. But after the surgery all hell broke loose! The day after surgery a nurse called me and followed up with me. She asked how I was doing I told her that I was bleeding still, she was very helpful gave me advice and said she was going to set an appointment for me to get checked out. I said ok and was transferred to another woman on the phone (the same rude woman as before I think her name was Deborah or Devin) and she asks me when I wanted my appointment set for. I said "well I dont know what the appointment is for and I dont want to run back and forth from your office without knowing what is going on" this woman said "YOU set an appointment and YOU don't know what its for? How am I supposed to know what you need?" I cancelled the appointment and was shocked at how I was being treated. Well fast forward--- 5 days after the surgery (which is a saturday) around 10 am I called Dr.Schugel at his office because I was in an EXCRUCIATING amount of pain. I called and thr nurse said the office was closed but she would have the doctor call me. I said ok and sat by the phone and waited for the doctor to call me. At 10:45 i get a call from dr.schugel and he said "yes it sounds like you have a dry socket, it sounds like your in a lot of pain, well, I just left the office 5 minutes ago and I dont want to have to go and turn back on the computers so I can examine you, you can you tough it out until Monday?" I COULDNT BELIEVE IT! I had to sit in the most horrible pain in my entire lofe because he did want to turn on computers. I have since switched to another WONDERFUL ORAL SURGEON (Dr. Kirk Collier) and PLEASE PLEASE PLEASE SAVE YOURSELF THE TIME, MONEY, STRESS, AND PAIN AND GO ANYWHERE OTHER THAN DR.SCHUGEL! HE WAS RUDE AND HIS ENTIRE STAFF WAS RUDE! TRUST ME! I would rather pull a wisdom tooth with a pair of pliers than go back to this man.

We have since moved from the area, but my family loves Dr.Petersen. My kids were never afraid of…read moregoing to to the dentist. I am not not super tolerant of pain, but she was always very gentle.

Michelle seems like a good person who has managed to hire incompetent office staff. I went in for a…read moreconsultation and had x-rays taken. I was scheduled for a cleaning. I was recommended to a dentist who could do my root canal. Got that done with no issues barring that Petersen's office listed the wrong tooth. I had them correct that, however they managed to get it wrong the second time too. Seriously. Good thing I know my teeth numbers! :) During this whole process, by the way, Petersen's office rescheduled me two or three times. Michelle had hurt her back. The hygienist also rescheduled me (I think she was sick). Anyway, these issues were not a problem for me in the least (this stuff happens) until combined with the fact that within the last 2 months or so I have tried to contact the office more than 10 times and I have received no response whatsoever. My messages have been kind and professional. I've left probably 4 voicemails. I have emailed 3 or 4 times. I have attempted to fax 3 times, but the line was busy or it just rang and rang. In light of this ridiculousness, I am in the process of switching dentists. My new dentist attempted to get my "films" (x-rays) from Dr. Petersen's office but they were told that they are actual "films" and are not digitized, therefore could not be sent. (A little disconcerting how outdated the technology they use is...) Anyway, I'm not sure why they couldn't be mailed. I tried to contact the office yet again to ask them to mail the films but have yet to reach anyone. I am at the point of having to go out of my way to go to their office in order to save $125 or so. Not a horrible thing in itself, but that would really be the icing on the cake, having to miss a bit of work for something that could be solved so simply. The overall point: Bad office management = loss of business.

Best Dentist Ever! Dr. John Cope is an amazing dentist,…read morealong with his assistant Joanne. I had a serious fear of going to the dentist, but Joanne put me at ease and the work Dr. John did was not only incredible but it was pain free. All procedures are explained in detail, you are walked through each step. Joanne went above and beyond, I mattered...any concerns were important to them and there goal was to see me smile again. The entire office staff is friendly and welcoming. Without them I couldn't smile, my transplant medication had destroyed me teeth and because of them I am not only happy, but can actually smile to show my happiness! Highly recommend

From the owner: Drs. Susan Paul Cope, John Cope and Lindy Cope have more than 65 years of combined experience…read moreproviding the highest quality dental care to patients of all ages and life stages. From young children to adults, we've dedicated our dental practice to providing exceptional, comfortable care to our patients in a friendly and relaxing environment.

STAY AWAY!! If I could give this practice 0 Stars I would!! I only went back to them for a tooth…read moreextraction because my previous experience several years ago was positive. Wow, their way of doing business absolutely couldn't be any WORSE! On the very morning that I was scheduled to have a tooth extracted rby Dr Faerber their office called and cancelled me without reason and with 1 hour notice!! NOTE: If I could delete my positive review from 2 years ago, I definitely would!!

My wife works during the day and was not told that She would have to be with my daughter for her…read moreappointment at the time She scheduled. The day of She wanted to send her with her grandmother and was told grandparents could not take her. I was off work and wanted to take her and they said no to that as well since I'm her step dad. So my wife had to take the afternoon off last minute to take her. They could have told her that when She scheduled to avoid the hassle. They waited 55 mins to be seen by the assistant and never saw the doctor. Appt was at 12:45. They arrived at 12:47. A woman came in after them with an appointment for 1:30 and was seen before them and only waited 15 mins. She finished her appt before they were even called back. They got called back at 1:40. When they finally got called back the assistant explained that it was going to cost $425 out of pocket for a mandatory CT scan that insurance would not cover. Again, this needed to be told to us up front as we have never been charged for this out of pocket by any other specialists given the cost of service we end up receiving. Given this My wife and daughter left an hour after we arrived without seeing the doctor. Absolutely terrible experience and customer service. Very unprofessional and lacking in transparency and communication. They were very adamant about my wife taking her herself, yet negligent in communicating fees or seeing us in a timely manner. Awful experience from a place that we had high expectations for.

If you're thinking about going to Oral & Facial Associates, I strongly recommend you take a minute…read moreand read this, because my experience with their practice administrator, Christy Loudermill, was one of the most frustrating and unprofessional encounters I've ever had in a medical setting. I went into this office with a confirmed price -- written, verified, and repeated back to me. I did everything right on my end so there would be no surprises. Unfortunately, the surprise came anyway, and it came in the form of a completely different, significantly higher bill. When I reached out for clarification, Christy Loudermill, who I was told was the "billing manager" (which already confused me, considering her title is practice administrator), handled the situation in a way that was honestly shocking to me. Her response came off cold, dismissive, and completely uninterested in the fact that their mistake had real consequences for me. Instead of taking ownership or offering real help, the explanation was basically a quick brush-off labeled as "human error," as if that magically excused everything. What made it worse was the tone -- like I was the inconvenience for asking why I was suddenly expected to pay far more than what Christy herself had confirmed. There was no sense of accountability, no recognition of the office's own miscommunication, and absolutely zero acknowledgment of the impact this caused. The entire situation left me feeling like accuracy and transparency simply weren't priorities for her. And the fact that someone in the office even referred to her as the "billing manager" just added to the mess. When the people working there can't even get titles straight, it says a lot about how disorganized things are behind the scenes. My opinion? If this is how the practice administrator handles problems -- with confusion, deflection, and an attitude that the patient should just swallow the difference -- then the rest of the office is likely following the same example. This review is based entirely on my experience, but I feel strongly enough about it to warn others. You deserve a medical office that honors its own quotes, communicates clearly, and treats patients with respect -- especially when the mistake is on their end. I won't be returning. And I hope this helps someone else avoid the headache, the runaround, and the dismissiveness I dealt with from Christy Loudermill at Oral & Facial Associates

Son had wisdom teeth extraction. They did not supply a quote until 2 days prior to procedure, even…read morethough I requested one twice, several weeks in advance. Any time I needed to call them, had to call multiple times due to no one answering phone. On day of procedure before starting, discussed an impacted tooth and that they could expose and move said tooth since they were already in his mouth. They never said it would have an additional charge until after the procedure was done then said they would advise of amount after sending to insurance. 1.5 weeks later I get a bill for nearly $1,300.00 which was more than I paid for the 4 wisdom teeth to be removed. They refused to discount the additional charges, which were not covered by insurance. They only supplied a little gauze for after care. Other surgeon offices provide enough gauze for full aftercare as well as ice packs. I was treated as if this place only wants your money, they do not care about the patient or treating people like human beings. They also switched the location from where I made the appointment, but no one told me this until the day before when they called to go over what to do before coming in.

Dr Green and his staff are amazing! Both of my daughter's had their wisdom teeth pulled by him and…read moremy husband and I have gone in for a couple of procedures as well! He is a very gentle dentist and such a kind man! His staff is super efficient and professional and has always been attentive to our needs, addressing any questions or concerns we've had through the process of healing after surgery. I highly recommend them to all my family, friends and colleagues! They are very reasonable with fees as well and accept most insurances! If you're looking for an oral surgeon, call today to schedule...You'll be so glad you did!