Having continued issues with new ac system installed by KandC. Issues started immediately, lots of maintenance and new equipment, but still having issues. Every tech says something different, system still making horrid sound it did after install. I think the system was defective from day 1. Not sure what to do. Not a happy customer. read more

Had trouble with air-conditioning on one of the hottest days of course they came out help me out. Tried to fix the problem. We finally got it worked out all went well. I'll have them back to clean. Problem. Solved read more

On Thursday August 8 I called Krauss and Crane for service. The problem was that I lost all cooling in my home during the night. South Florida is currently experiencing unusually high temperatures so losing A/C was especially uncomfortable for anyone suffering health issues. At 5am I called and left a message asking for someone to call and set up a service call. At around 7:30am I received a call from the service department and a service call was set up for ASAP but no later than 4pm. At 9:15 am I got a call from the service technician "Henry" saying he was on his way. 15 min later he was at my home. The A/C air handler was "iced" up. Henry turned off the system and said it would take a bit for the system to defrost which had to happen before he could diagnosis the system. Henry left for another service call and returned about an hour later. Henry returned a total of 3 times in the next 21/2 hours. Finally, the unit defrosted and could be serviced. Henry was extremely professional and personable. The unit was service and now is performing as good as new. I feel the service was outstanding. It was quick, professional, and done at a reasonable cost. I can also say the Henry returning 3 times to service the unit was above and beyond. I would not hesitate a moment in recommending Krauss and Crane to anyone needing service. read more

Krauss & Crane have handled my HVAC needs for several years now, and managed my dads before hand. Everything has been "top notch" as my dad used to say. Pleasant experiences with the front desk staff, handling the scheduled servicing and most recently with a new system install. Fair market pricing paired with extremely professional staff makes K&C my sole source for my HVAC needs. read more

My AC was 17 years old and I decided to pro-actively shop around for a new system, rather than wait for it to break. I wanted a Variable Speed Train system to better manage humidity, and I got estimates from 4 separate companies for the exact same system. Although Krauss & Crane was not the cheapest, I selected them after taking all things into account, to include; reputation, reviews on various sites, having a friend that was very pleased with their service, their cost of an extended Labor Warranty, and a two-year free service agreement. Their cost for the Extended Labor Warranty vs. the other companies and the two-year service agreement, made them very competitive. This meant that your new system is covered for Parts and Labor for a 10 year period. Being in the cooler, winter, months and still having a functioning system meant that we could schedule the installation at a convenient time. Our installers were Steven and Reggie. They were very knowledgable and professional. They laid drop cloths throughout their work area and were very careful and clean. The two men did an excellent job on the installation, customizing our drain pan to work with our in-floor drain, and fabricating the attached ductwork. The entire install took approximately 6 1/2 to 7 hours and when they left you could not tell that they had even been here. Throughout the process I had to call their office on several occasions for scheduling or post install. Each time we were greeted by a friendly, professional and helpful employee. Approximately one week after the install were received a packet in the mail with our copy of all of the necessary receipts, paperwork and warranty information. Krauss and Crane has taken care of all of the warranty registrations with both Trane and the Aerus Air Scrubber. We would highly recommend Krauss & Crane to others. read more

We received immediate and competent service to repair our A/C unit on a very hot day. The service technician, Henry, really did a good job. Thank you!! read more

My air-conditioning broke during the 95 degree weather. Krauss and Crane came within 2 days and worked for several hours to try to fix the problem to hold us over until a new unit could be installed. Unfortunately it could not be repaired, which was not their fault it was the age of the unit. What they did do was install a new unit for me within 5 days and not 3 weeks. They were courteous and cleaned up after themselves. I would highly recommend using their services! read more

We phoned for emergency service at 7:30 pm on a Friday night when our thermostat read ' error' & our townhouse began getting very warm & before we knew it, at 8:30 pm, Justin was at our door! He diligently analyzed the problem which was a bit complex, found a solution & before we knew it, we had our A/C back on! read more

AC went out right before Christmas. Krause & Crane saved the day, Jen and everyone from K&C provided stellar service and went the extra mile to make sure that the AC is back on just hours before my family arrives. You are a Christmas miracle!!! Thank you from the Zwicky's read more

They came promptly and do good work, but charge too much for parts. $100 to supply and plug in a $10 capacitor on top of a $95 diagnostic service call charge. He was here a total of 20-25 minutes. read more

Krauss & Crane were sloppy and lack accountability leaving our home permanently damaged. On multiple occasions we asked to speak with the owner Tim, who has never returned our call. We used this company due to a referral and unfortunately see the damage every day at our front door and regret that we ever let them near our home. Photos speak a 1000 words. Krauss & Crane came to install our new Trane AC on September 9th and left our house with permanent property damage including damage to the hardwood floor entryway and a notch of wood taken out of the trim on the closet door for the air handler. In addition, the Krauss & Crane installers left a trail of dirt and grease all over the stairs inside the house to boot. The damage to our bleached oak floors was avoidable and due to the failure of Krauss & Crane not putting down drop cloths over the full floor area during installation, and the damage to the trim of the closet was caused by sloppy installation of the new air handler. This was in addition to dirt and grease left all over the stairs inside our home. After complaining of the damage directly to Krauss & Crane, they sent out one of their technicians who put wax over the scrapes and made the damage even more apparent. Then we were contacted by Debbie who said they were sending a floor specialist. What we learned the hard way was the flooring specialist was an all around handyman who clearly did not have any expertise in dealing with bleached floors. After his repair included staining the floor the wrong color which put a dark strip through our bright bleached oak floors, he put the wrong finish on top. It looked as if there was a puddle on the floor as he put a glossy finish when the whole room is a satin finish. What type of flooring specialist puts the wrong stain and then puts the wrong finish. Debbie literally yelled at us on the phone when we let her know the person she sent out was not a flooring specialist. She was adamant that he was a flooring specialist. Take a look at the photo (Picture #1) and judge for yourself, because this is what Krauss & Crane thinks is the work of a flooring specialist. Who yells at customers for damage caused by their installation experts and then further damaged by their own repair folks? We ended up having to contract out for a flooring specialist ourselves. The first step was to try patchwork to see how it would look to be cost effective. Unfortunately given the damage/incorrect chemicals Krauss & Crane used, it did not turn out well with very mismatched coloring (Picture #2..and you can see the stain still peaking through). However, once we paid our bill, Krauss & Crane were all of a sudden unresponsive and the owner has been on 'vacation' when we asked to speak to Tim. Krauss & Crane paid $800 to cover the cost of the patchwork based on initial estimates. The total cost for the patchwork ended up being $600. The $200 extra amount does nothing to make the floor match and we need to now assess more expensive alternatives as this remains an eye sore at our front entranceway and does nothing for all of the time and energy spent on dealing with this huge headache. Krauss & Crane left us with this damage and have no accountability to fix it. We are reminded of this each and every day we enter our home, don't let this same nightmare happen to you! read more

Krauss & Crane Air Conditioning - Picture 1: Stain caused by Krauss and Crane - Heating & Air Conditioning/HVAC Near Me - Stuart, Florida

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After bringing my disabled brother home....the thermostat didn't move when I turned a/c on....called for service at 4pm and Matt arrived within 20 minutes. He even called to say he was on the way. It's an old unit in an old building but the attention to detail was that given to a palace. Labeling on a humidifier was incorrect so Matt fixed that too. Prompt, friendly and efficient service. I highly recommend Krauss & Crane! read more

Utterly incompetent at BEST!! Our air conditioner broke down on the hottest long weekend of the year. We had no choice but to have Kraus and Crane come out and were forced to pay $190 just for the service call. The "technician" determined the fan was bad and produced a used one from his truck at a cost of $400! Later that day, the unit broke down again! The owner of K&C came out along with the same "technician". However the owner did not even bother looking at the faulty unit. The "technician" determined the fan he had just installed was bad and we were going to have to pay even more money for a new one which would take several days to order. We had had enough. We could not afford to wait several days and we found a local distributor who had the part new and on hand. Why did K&C have to order it when it was available right here locally? When we brought the old fan into the store and spoke to an actual professional we learned the worst of it: the part wasn't faulty. It had been installed UPSIDE DOWN!!!!!!! The new one only cost us $165 which we, along with an amateur AC technician installed correctly. The unit now runs perfectly! All through the nightmare with K&C they had been trying to sell us a whole new system for almost $6000. So it begs the question, was it intentional the part was installed incorrectly? This was not the first time the company had shown itself to be utterly incompetent. On one occasion the technician came 30 minutes late for a regular service appointment, gave no apology and dragged dirt all through our house. Lastly: - mail correspondence was sent to the wrong address. - our new and legitimate AC servicing company found issues relating to efficiency that should have been obvious, but K&C never picked up on it. - since our horrendous experience with K&C we have learned from other customers they have also had problems with them. Utterly incompetent at best. Larcenist at worst. They will try to scam you, stay away!!! read more

Just an excellent team. From the estimate (right on target) to the installation and the follow-up to replace my breaker (at no charge). Paul and Mark were efficient and polite. Nice job on the cleanup. I would use them again. Office staff equally polite and knew what they were talking about. read more

I selected this vendor since they had replaced the entire system for the previous owners, as opposed to conducting my normal due diligence. What a huge mistake. I will not use this vendor again as my experience with the office and field resources was amongst the most negative I've ever encountered. The 12-point maintenance check ended up being maybe an 8-point, Upon my inquiry with the office, the explanation was "he doesn't typically do maintenance work." No kidding! In lieu of wasting time seeking financial remedy, I elected to express my dissatisfaction via social media, and hopefully spare others the same high cost, pitiful service and an overall poor experience. read more

Of course everything that could go wrong with your pet, car or house always happens on a Sunday. This past weekend was another example of that when my AC stopped working. Now sure, wah wah, but in Florida in August that's pretty much game over. We called Krauss and Crane, who we have a service contract with and left a message not opting for the after hours emergency service. First thing Monday morning called back and were told they could be out in the late afternoon. I waited until past 5pm working and watching the dog melt, wondering if they had forgotten, and also wondering if they would be able to fix a catastrophic problem after hours if that was the case. They showed and went right to work found the problem and fixed it. They were polite enough to check with me on the part charge but at that point I would have paid anything. Florida and August were winning that day. The price was quite reasonable and since we had a service contract with them we got 15% off the total. read more

Krauss & Crane offers annual contracts that are supposed to give you discounts on service. Unfortunately, they do not honor their contracts. Stay away!! read more

Called them for AC service in a rental unit, they arrived in a timely manner, tech's are polite and called me in advance prior to arriving. Ordered the part and repaired the unit 2 days later. Quick and professional service. read more