I completely and unequivocally recommend Kraft Music! This is one of those reviews I felt was necessary to share more than the proverbial; "these guys are great." I realize longer reviews run the risk of not being read in their entirety, BUT, "IF" you have limited knowledge of what's out there and you're in the market to purchase a keyboard OR, any other instrument for that matter, I want to share my experience with you, because I think it might help you with your considerations. First, I generally don't take time to give accolades unless they're entirely deserving. As a small business owner, my schedule is just too busy; my experience with Kraft Music however, is one of those rare exceptions I felt necessary to not only share how amazing this company and their customer service is, BUT how they helped me to accomplish what I needed in order to practice in the early am without interrupting my family as they sleep. I'm one of those guys (a 50-year-old-dude), who always wished he could play the piano but never took the time... my mom gave me her piano 25-years ago and I figured out a way to play by ear BUT, having a family, it's hard to practice on a regular basis... Especially when the most convenient time for me is early morning (4:00a)! I was inspired to research keyboards using headphones which seemed like a win/win. As I explored the internet one-evening, not knowing what I was looking for; I eventually came across the Kraft Music website. Again, not knowing what I was looking for..., I eventually came across the Yamaha P-115. After researching this on youtube, I quickly came to the conclusion this is the perfect keyboard for my situation. Then, much to my amazement, I learned they offer packages!!! Without hesitation I purchased the package that included headphones, chair, etc... being on a limited budget, this package was PERFECT and incredibly cost-effective compared to others! The next day I called Kraft Music to get a little more information. The gentlemen I spoke with was none other than Adam Berzowski, he's the guy in the youtube videos playing the P-115 -- how cool is that? Well, he's not only a great pianist, it turns out he's one-heck-of-a customer-service-rep, spending quality time with me answering all my questions, etc. While I anticipated getting the keyboard in a week, since it was free shipping via UPS ground; it actually arrived in 2-days! That was impressive! I called Kraft Music again after I got everything set up because I couldn't figure out how to get my iPad hooked into the headphones -- as I'm using the iPad for my early morning lessons (so everything's silent). The gentlemen I spoke with was Michael Jones; he not only helped me figure out how to make this work, he took the time to send me an email with photos of the back of my keyboard and the MIX5 with arrows showing where to plug everything in. He also mailed me a plug to deaden the headphone output -- at no charge! I'm a novice at all this and these small things they did for me really made a difference! In addition to answering other questions, his added value was nothing short of exceptional!!! Now that everything is working flawlessly, my children have once again expressed an interest in piano lessons. What makes this a magical moment for us; the ability to incorporate our iPad for the electronic lessons coupled with the headphones for complete silence, makes the lessons virtually invisible. Not to mention the money we invested in the keyboard package and iPad will undoubtedly pay for itself in less than a year compared to what we'd pay for lessons for three children. Not to mention, everything is being done in the convenience of our own home! Thank you, Kraft Music! You not only sell amazing product at super-competitive -prices, you also stand behind the product you sell. One last thing I'd like to mention. The chair that come with the keyboard package I purchased was crooked. When I was speaking with Michael Jones that day, he asked me to email him a photo -- while I was on the phone with him, he quickly reviewed it and in less than 5-seconds commented another chair is on its way. It happened so fast I thought I was on a hidden camera show that somehow captured my expression of bewilderment... teasing. :) In closing, I can't tell you how much I completely and unequivocally recommend Kraft Music! I was incredibly impressed with the entire experience, so much that it behooves me to say; "they really are the best at what they do!" read more

This is my first review ever and most probably will be my last one, simply because, my experienced with Kraft Music happens once in a lifetime. Will try my best to be short and to the point, I will not waste your time. I am a beginner musician, always dreamed if only one day I will be able to touch the divine keys of a Nord Stage Keyboard. As you may have guessed my dream came true thanks to Kraft Music, but in particular thanks to Mr. David Hall. When I first reached Kraft Music, Mr. David helped me to pick the right bundle and even customized it for me in a very considerate way of defining the line between what I need and what I want. I felt honesty and truthfulness in his words (I did my researches about instruments as well) it was easy for me to see that he is really listening to me, he wants to bring value first (which is important for me). After I finally decided with my list, since I live 45 minutes away I went to pick everything up. After I entered the office, finally met Mr. David, his warm handshake and his kindness reminded me of how powerful the mid-western hospitality is. After I paid and signed all the papers (not even mentioning all the beneficial warranties I got from them), his buddies helped me get everything in my car, he wished me good luck with the future music endeavors and drive safely. I am so thankful and happy with this experience that I wish Mr. Ben Kraft (if only he will read this message) and give this man a medal, he truly deserves it. Conclusion: Kraft Music's Business model and Costumer Services are Beyond Excellence Period. Wait, this is not the end, time is ticking, I know but in a few days my stupid head remembered to get an expression pedal (I always wanted one and curious how does it work). I told Mr. David next day and my pedal was shipped and delivered so freaking fast. Thank you Kraft Music for building relationships with your costumers. I appreciate everything you have done for me, especially Mr. David Hall Thank You from the bottom of my heart, for being considerate, trustworthy and simply a good man with a big heart. Mark D. read more

I was in the market for a Yamaha Clavinova digital piano. I started on YouTube to find reviews and get an idea of what functionality one gets for the money. There I came upon a host of very well-produced video "owner manuals" for several of the newest CLP models. These 17 minute plus videos give a comprehensive overview of functionality as well as how the built in instruments play and sound. The videos do an excellent job selling the Clavinova without "pushing" the viewer to Kraft Music to buy. Regardless, I was more than happy to visit their online store and wound up purchasing the model we now own. Purchase through the website was very easy and I was contacted by Jake via email and then phone the next day to make sure this large-dollar-value purchase was indeed authorized by me, and if he could answer any questions or provide any pre-sales support. The piano shipped that day (from Wisconsin to Oregon for free) via a dedicated logistics company that ensured its safe and secure arrival within a week. When the piano arrived, it was in pristine condition and my family is having a blast playing what feels and sounds like an authentic 9 foot concert grand piano (not to mention DX-7, pipe organ, harpsichord, Westworld honky-tonk, Bösendorfer Imperial, etc), yet fits compactly in our living room up against a 5' wide window. My daughter has started piano lessons, and I get to play and practice at night with headphones after the family has gone to bed. The sound through headphones uses binaural sampling so that too sounds incredibly full and realistic. Jake followed up by email five days later, to make sure there were no issues and that we were completely satisfied. I highly recommend Kraft Music for anybody looking to purchase their instrument online, and based on this experience, I can only imagine the level of customer service and support you get in-store. Prompt, professional, courteous, and thorough. I'll be back without question. Thanks Jake and team for making my 8 year old (and her Daddy) such happy customers!! read more

GREAT EXPERIENCE! I don't often write a review, but I felt it was important to share my experience dealing with Kraft Music. I was buying a guitar for my son to learn, and I had done a lot of research and found the best deals for what I needed on the Kraft Music website. I was nervous, as it was an investment for someone like me, and I am not a musician myself. Shortly after placing my order, I received a friendly phone call to confirm my order and let me know it would ship that day. I promptly got my shipping confirmation, and before the delivery I received an email from Scott Collins with the company letting me know that if I had any questions and concerns, not hesitate to contact them. The delivery came as expected, and the quality of the packaging and equipment was wonderful. I had bought a guitar bundle, and the other equipment they included was all of a good quality. In this day and age it is often difficult to find quality business interactions, and rarely, if ever, do you feel a personalized and professional experience with on line buying. I try to buy locally, but I also cannot afford to spend more than I need to, and this transaction made me feel like I went down to a local store. The experience was friendly, personal, and professional. Do not buy your music supplies from Amazon when you can buy things at a better price from experienced, professional people like those at Kraft Music. I will definitely go there for all of my online musical needs. Thanks again to Scott Collins and the others at Kraft Music. Sincerely, Maggie Barr read more

Kraft Music Store certainly is miles ahead of others. I ordered a Yamaha classical guitar kit on-line and was delivered super fast. It included many accessories and a hard shell case. Everything is to my satisfaction and the guitar just sounds so great. The only thing is that the hard shell case has one latch broken during shipment; but it is still functional with the other three latches working properly. I didn't mind and didn't mention this to the store after I received it. I even gave them a 5 star rating at the on-line store I bought this. Few weeks later a gentleman from the store called me in person, Mr. Hohenstein, to follow up and see if everything was to my satisfaction. I told him everything went well and the guitar is great. I casually mentioned to him about the latch of the hard shell case has a damaged latch during shipment, but wasn't really complaining. He apologized and told me he would do something - he immediately sent me a replacement by overnight delivery; and didn't even ask me to return the damaged case for his inspection. This is no doubt a very kind gesture of his and a very classy act indeed. I am really impressed. Kraft Music Store / Mr. Hohenstein surely has earned my utmost respect; and no doubt I will return to this store for all my music supply needs. Thank you very much Kraft Music Store. Thank you very much Mr. Hohenstein. read more

Kraft Music are fantastic and have the best customer service. The week before Thanksgiving I purchased a low cost Yamaha P-115 Bundle on email from Will. I'm in Australia with a son at College in New York, who was missing his piano very much. Honestly the service I received from Will at Kraft was amazing and very personal. I'm humbled by this professionalism, enthusiasm and concern for my son (and his needs) a world away from his family. You know it was only a small dollar purchase, but you would have though I was spending thousands, the way Will looked after me. I had to do an international bank transfer and there were some complications at my end, but eventually the transfer was made. Will organised everything for me and got it out on a delivery as soon as the money went through. Kraft had the piano delivered the day before Thanksgiving which was so perfect. Not only was my son delighted with his new keyboard but he had it for the long weekend and got in many hours of practise that would have been missed. Will, thanks so much your recommendation and awesome bundle deal, along with super fast delivery and personal follow up which made this a dream transaction. I can't thank you and the Kraft Music team enough for the way you handled this and also the comfort you provided to my son and his family "down under". I most highly recommend Kraft Music! read more

A few weeks ago Feb of 2018, I purchased a PA1000 Korg keyboard. The going price from everywhere else for a new unopened is 1999.99. Kraft Music offered it for 2049.99. But wait! They added on an 89.00 Gater case, a VERY heavy duty nice stand worth 65.00, a sustain pedal for 20.00 and a foot switch for 15.00 or so! And believe it or not after I shared my story of being engaged, the salesman dropped off the 50.00 saying it was his wedding present to me! So for the same exact price as everyone else, I received all the extras that I would need anyway. In store price of these extras is 230.00! And I got them for NO CHARGE. I just didn't see anyone else getting anywhere close to Kraft Music in value. I also want to send a shout out to David Hall. I had an issue with my past Korg keyboard and now the new PA1000. Korg was taking a long time to get back to me so in talking to David Hall at Kraft Music, he suggested I write out my concern in an email and he would forward it to Korg. I did that and heard back from them in an hour or two! And the third suggestion cleared up my issue. I had spent hours to no avail trying to figure it out. So thank you David Hall for being exemplifying what I believe Kraft Music is all about. And thank you Ben Kraft for being such a valuable resource to the music world! read more

I bought the Yamaha Genos digital workstation keyboard complete home bundle. It sounds absolutely amazing! Also, customer service is amazing as well. I was helped by a very pleasant and helpful sales advisor named "Briggs" (Michael Brigham) extension 4034. He guided me through the financing process. Synchrony Bank only approved me for about half of the cost of my purchase. But Briggs, from Kraft Music offered to assist in getting my credit approval raised. Even twice if need be. Many times I have placed orders with many different companies. And I must say, this is by far, the best customer service experience I have ever had! Briggs took the time to answer mine and my husband's questions. Briggs was knowledgeable, and you can tell he enjoys his job. I felt as though I was placing an order from a family member as it was quite obvious that he cares about his customers a great deal. I'm hoping he gets rewarded with a handsome raise in pay. If I ever need to purchase a musical instrument in the future, my go-to-guy will be Briggs from Kraft Music. read more

I wanted to buy a Yamaha acoustic- electric guitar and was not sure which one is the right guitar for me, until I got a hold of Jake Blake at Kraft Music, he was able to help me choose Yamaha A3R, after looking at Yamaha CPX1000 & FGX700SC, I loved the CPX1000 craftsmanship & dressing (rosette and fret board) but went with A3R Bundle due to solid rosewood construction (warm base). Jake Blake spent lot of time with me and was extremely courteous and helpful he answered all emails and voice mails promptly. I buy a lot of products both personally and at work, and deal with tons of vendors, I find Kraft Music to be very professional and efficient, their website is easy to navigate and their shipping is quick their prices are lowest around. Their pre & post customer service has been out of this world, Companies get recognition due to their staffs' skill & attitude, and folks like Jake make customers like me to want to come back and shop more. I certainly shop with them again. Thank you. read more

Kraft is the best, and Adam Berzowski is a fabulous salesperson and technical support assistant. I started about 3 years ago when searching for a digital piano for myself and 2 other friends. I also bought an amp, mixer, and a few add-ins to have a performance set-up. I am a classically trained pianist with absolutely no prior experience in digital and audio products. Adam was exceptionally helpful in explaining options as well as asking questions about what kind of performance uses I was interested in. He found the best package prices, and walked me through the set-up after I got it. The ongoing support has been tremendous as well, as I continue to learn more about audio. Believe me, I've sought information from different digital music companies and none have come even close to the quality of customer care!! They are thorough, caring, educational, patient and delivery top quality at great prices. Don't waste time elsewhere. read more

I just placed my first order with Kraft music... It took a couple of days to sort of figure out exactly what I was going to get and how to get the best deal. I had the pleasure of being helped by a very pleasant and helpful guy named "Briggs" (Michael Brigham). I had my heart set on a particular Taylor acoustic, but the limit on my Synchrony card for Kraft Music wasn't quite high enough. Briggs was nice enough to not only call to see about getting my limit raised once, but TWICE! Through his go-getter mentality, he was able to help me have enough credit to purchase everything I wanted and even a few more things I wanted, but wasn't expecting to be able to get. Briggs exemplifies the king of customer service that a lot of the bigger music outlets are devoid of... As a result he has single handedly earned Kraft Music a loyal customer! Give this man a raise! If you want this same kind of service, give Briggs a call @ Ext 4034! read more

I purchased the following items this afternoon from Kraft Music: Casio Privia Pro PX-560 Digital Piano - Blue with CABLE KIT PLUS: * On-Stage KDA7088B 88-Key Keyboard Dust Cover * Kaces 15KB Soft-Shell Keyboard Case * On-Stage KS7350 Heavy Duty Folding-Z Keyboard Stand * Kraft Music 4GB Flash Drive * Audio-Technica ATH-M20x Professional Monitor Headphones I was absolutely amazed, no stunned... at the deal they offered me! The prices I had seen throughout the web for the previous couple of months were so much more than I actually paid. Mr. David Hall - Thank you for your superb service and the phenomenal deal you gave me! David went out of his way to quickly respond to my emails and provide me with valuable information and an unbelievable overall price. Best thing is, it will be here by tomorrow already! Thank you David for an awesome experience. I will definitely buy from you again! read more

I ordered a keyboard bundle two days ago, and received it today (super fast!). Firstly, a salesperson was very helpful in helping me find the product I needed (I emailed through the contact us button on their site). I told him what I was looking for in a keyboard bundle, because I needed something nice to practice on for college. He found me a bundle that included everything I needed/wanted, except for headphones. He was kind enough to just include those for free! So, we paid a price that was really good, considering all that was included, had excellent service, and quick shipping. Also, the keyboard is really great. So, if you're not sure about whether or not to use Kraft music, I highly recommend that you do because you will likely find a better price than other companies have, better service, a great product, and you will hopefully have shipping as fast as I had! 10/10 recommend Kraft music. read more

I was searching for a new drum kit to start playing again after 8 years. I needed an electric kit to practice in the house and aftr a long search for the right kit for the right price, i came across Kraft Music and their deals. I bought an Alesis Nitro kit with a bundle that came with 2 pairs of sticks, a drum throne and a pair of headphones for only 369 bucks.. I also bought a Line 6 amp and cables in the same purchase. I ordered this last week on the Weds, with getting everything i ordered, on a Monday. Less than a week. I cant express how pleased i am with the whole experience. I work at a Body Shop as a Service Advisor so customer service is my number 1 priority. These guys put my shipment together and sent it off to UPS the SAME DAY i ordered. Which is really awesome in my book. Well done guys, keep up the good work. read more

I put my email address in with several companies who offered to let me know when the backordered item I wanted came in (Roland AE-10 Aerophone). Kraft was the first to let me know (by a full two days); Kraft was the only one that offered free bonus items as part of their bundle program; Kraft charged zero for shipping (how can they charge zero for shipping a 7-pound box when some places charge $15 to ship a t-shirt!); they charged exactly the same price for the Aerophone as everyone else; the items arrived on time (actually about 5 hours earlier than projected); and the quality of the Aerophone (and other items in the bundle) was everything I expected and more. After ordering sax and trumpet equipment and supppies online for years, this was my first experience with Kraft Music and I am now a convert. read more

Having lost everything, including my baby grand, in a fire, I was concerned that I would not be able to replace my beautiful Clavinova. I waited for a year and then began checking out several retailers and reached out to a few. David Hall contacted me before anyone else and was able to provide me delivery of a CLP-665GP at a competitive rate, and faster than was promised. It is my great joy to again sit daily at this wonderful piano and enjoy the benefits of a digital piano and unmatched sound. Plus I have the added guarantee that if I ever have questions or needs, Kraft will be there immediately to assist. After so much loss and tragedy, they were my last step in making my new home whole again. Their knowledge and availability are unmatched. Thank you Kraft! read more

Ordered a Yamaha CLP 565GP digital grand piano from Kraft and the experience could not have been better! Great service from Ben Hohenstein (he handled all questions, purchase & financing quickly and efficiently over the phone), excellent price & finance options, and the piano arrived when promised and in perfect condition. Equally importantly, Ben followed up, emailing me an excellent, detailed, real-time instructional video (made by Kraft, not Yamaha) showing me how to set up my instrument, and making sure everything was done as promised. This is my first experience with Kraft Music, but will not be my last! They made everything easy, respected my time, and delivered on ALL promises -- a big deal today! read more

I purchased a Takamine GD30CE-NAT acoustic-electric guitar from Kraft last week; my salesman was Brian Janssen, who was super-friendly, and gave me a great deal on the guitar. Brian said that since someone had purchased the guitar and returned it, they could not advertise it as 'New/other' or 'New/Open Box,' so the guitar was listed as Used. I paid $290 for a guitar that sells for $459 street price new, and my Takamine was in mint condition; still had the plastic on the pickguard and battery compartment, and the strings were new. The instrument was shipped promptly, and arrived in perfect condition. I could not be happier after buying from Kraft Music and recommend them unconditionally. read more

My son found you on the internet because of your great prices. We had to order some items for the church musicians. Just wanted to say thank you. I had some payment difficulty online because my purchase was over $1000. I called and worked with a man named David Hall. Just wanted you guys to know he was so awesome to work with. He went above and beyond to ensure my order was placed and even assisted me with things he didn't have to. I've never met nor talked to him before but he made the process smooth, quick and easy. Just wanted to thank you guys and especially Mr. David Hall, Sales Advisor. We will be purchasing from you again in the near future. God Bless, April Creech read more