Usually I ask a appliance service provider to quote expected cost of repair BEFORE i ask them to come to fix the issue. However when you are not sure of the appliance issue, the only pricing a appliance service provider will quote is the cost to visit you home and determine the problem. As such Kozakeics was the lowest price to visit our home to determine why our Wolf Stove was not heating properly.
AND THERE WAS THE PROBLEM, because while Kozakeicz's is the lowest cost to diagnose the problem, THEY ARE THE HIGHEST PRICE
to fix the problem.
Having worked in the appliance industry for a number of years, I know that the hourly charge to repair appliances would be in the $50 to $100 per hour to repair plus cost of the part.
So much to my surprise after replacing the heating element in our Wolf stove, I got the bill for the hour and a half it took to repair with a LABOR CHARGE OF $300! (that's $ 200 dollars per hour!!!!!)
So how does Kozakeica justify such outrageous labor cost?
When I called to complain, Kozakeicz told me that Wolf a very high end product so I should expect to pay very high rates to get it fixed? Dah!
First, they say they don't charge by the hour (who would know that?)
Second, they say they have fixed price on certain services, in this case
saying that anytime they have to take an over out of its cabinet, their standard charge is $300. Wow, so an hour and half of work is billed at $200 dollars per hour---who could guess. Buyer Beware!
Alternative certified Wolf SubZero repair from Edwards Appliance Repair read more