I visited this salon on Black Friday for a birthday nail appointment and a head spa treatment, specifically because they FALSELY advertised a major sale on their social media page. The promotions looked promising and clearly listed discounted services, including a Head Spa for $65 and a French Mani + Pedi for $85, Based on the pricing displayed and the small add-ons I requested, I reasonably expected to pay around $200 at most.
Instead, I was charged a shocking $340!!!
The head spa treatment included optional add-ons for a facial and massage, which I selected. With the advertised sale price and those add-ons, my estimate was roughly $100.
For my nails, I chose the advertised $85 French manicure + pedicure special and requested small jewels only on both middle fingers, and index fingers which should have been a minimal charge. I also asked about upgrading to the Luxury Pedicure. The technician told me the hot stone feature was unavailable, and said I would instead be charged for the basic pedicure -- completely fine, but that still kept my total well within my original expected range. Even being generous with upgrades and add-ons, there is no logical or ethical world where the total should reach $340!!
Beyond the pricing deception, the service quality and professionalism were deeply concerning:
* The manicure technician repeatedly dropped tools and products, visibly nodding off and falling asleep throughout the appointment.
* The pedicure technician cut my big toe, causing pain and minor bleeding.
* At no point was I offered a beverage or even water, which is standard hospitality at any reputable salon, especially during a lengthy appointment.
* There were no uniforms, no masks, no visible sanitation protocol, no professional standards, and nothing to indicate proper licensing or training.
* Staff appeared disengaged, fatigued, and poorly managed, creating an uncomfortable environment overall.
The so-called "manager" (or owner, unclear since there was no identifiable attire or name tag) was extremely rude and dismissive, making me feel like a burden from the moment I walked in. Instead of addressing concerns ethically or professionally, she displayed irritation and hostility, offering no transparency, apology, or breakdown of charges when questioned.
This was hands-down the worst salon experience I've ever had -- financially, physically, and emotionally. The establishment is:
* Misleading customers with fake sales
* Overcharging with no explanation
* Providing unsafe and unsanitary services
* Operating without professionalism or customer care
I will never return, and I strongly urge others -- especially anyone booking for special occasions -- to avoid this business at all costs.
A celebration should never end in injury, deception, and a $340 bill for services worth half that at most!! read more