Absolutely amazing!!!! We are on a several-week road trip, and the driver's side armrest had fallen off. Calling Koons felt like a total long shot, but I figured that if anyone could help, maybe an auto upholstery place would be our Hail Mary, especially since we were trying to get to Silverthorne that same day and our day had just begun.
When I called, the owner answered -- at least I think it was the owner -- and I received an incredibly warm response, along with surprising enthusiasm to help us out completely on the fly. He was flexible with our uncertain arrival time, since we didn't know exactly when we'd roll into town, and when we arrived, he dropped everything to take a look.
At first, it seemed like it might be an easy fix, but it turned out to be much more complicated. A pin had fallen into the abyss of the internal workings of the seat, well beyond our ability to reach it. He knew exactly what he was doing, and despite the difficulty and the unexpected amount of time needed to locate the pin and get everything reattached, he simply would NOT give up. He had the most positive attitude the entire time.
This place makes me wish I needed something reupholstered! 1000 stars for this business. I wish there were more like them!
Quick, amazing service, and exceptionally high quality and value! read more