I had a great experience here with great staff especially Bryon he was very helpful and…read moreknowledgeable with the parts I needed. He was patient and super kind. Bryon's customer service was definitely a 10 out of 10 but all the staff was truly amazing. Definitely coming back for all my car part needs!

Great customer service and very helpful staff! Everyone was friendly, professional, and really good…read morewith their clients. I especially want to recognize Bryon, who was amazing and made the whole experience so much easier. He was helpful, patient, and genuinely cared about making sure I was taken care of. Definitely appreciate the great customer service and would recommend them!

Ron was my service advisor and was excellent! Informative, knowledgeable and kind. Listened to what…read moreI needed. Two recalls and an oil change along with a multipoint inspection. Ron made some reasonable recommendations, but never pressured me or tried to over sell. My car was delivered back to me when promised. I was communicated with all along the process. It was a great experience for me at Niello VW and I'll be back again.

If I could give no stars I would. My fiancee went to this…read moredealership with an auto loan approval with a bank that Niello works with. We went in with approval in hand (as the bank recommended we do) and went to buy a car. Immediately they tell us they need to run his credit, we said he had the approval with his bank so is there a way for them to just contact the bank, but they said no they must run his credit to pull up the approval. Okay. Fine, I guess that makes sense. They keep making little comments about how we will also be able to find out if he's approved with other lenders for better rates. We decline and say we have an approval with a bank that we like, we can show you the approval if you'd like. They decline and say okay that's fine. Pierce, the finance manager tells us Due to it being a Friday night they were unable to get the approval from the bank but they assumed with his high credit score that everything will be fine and they allow us to drive off the lot, letting us know they will call tomorrow to let us know the bank approved the loan. Fast forward to the next day, and Pierce calls us back to let us know he was only approved my our bank for several thousand dollars less than what the car cost, but that we can "see if we can get an approval from another lender for possibly better rates, or you can pay the remainder in cash." Red flags went up and I said hang up and call the bank. In the end, we were lied to. The bank confirmed with us that they did not attempt to pull up the approval that he already had with them, they processed a completely new loan application. We call pierce back and tell him, and all of a sudden he wants to see the print out of the approval that my fiancee tried to get about 4 different employees to look at. After threatening to return the car, Pierce says actually everything is fine after seeing that form, sorry we should have looked at it but you're good. Fiancee asked for an explanation and Pierce tells him it was a mistake on his end not to look at the approval and it was an ID mismatch. Too late, Niello. We took the car back immediately. Funny enough, you guys tried to blame the bank when we took the car back, after Pierce just told us a different story! Shady, misleading, evil company and employees. I can't recommend less.

This review is for an accident that occurred on 5/20. Unfortunately, I cannot give a negative star…read morerating to this group including the manager John Ram which he deserves! My wife's car was hit by an SRT light rail train in downtown Sacramento on the morning of 5/20/25. For some reason and possibly because SRT was involved in the incident, they called for a tow. Upon arrival, a very shady driver promptly told my wife they were planning to tow her car to their lot on Richards Blvd. He also said it would $550 to retrieve the car from their lot. I asked my wife to firmly let him know , NO TOW. I asked to speak with the North Valley Fleet Tow driver and informed the driver AGAIN that he was not to tow and that my insurance group had made arrangements to take the car to their repair facility. The next thing I heard was that the SRT said they were at fault and would take care of the tow charges to relocate the car out of traffic. They planned to take their body shop on Richards Blvd. Once my insurance company made arrangements to pick up the car from the Richards lot, I was told by the Manager John that the tow driver didn't have the proper documentation and wasn't even licensed to transport the car even though is onsite contact at Richards Blvd. reviewed the tow drivers docs as all correct. This was an out-and-out fraudulent comment. He is unprofessional and has a FOUL mouth, dropping F**Bombs on the phone. I simply hung up. This guy is never to be trusted! Once I got my insurance claims adjuster involved and John was promised his undeserving illegal payment, he suddenly changed his tune. He LIED to me about the driver's credentials just to apply pressure for payment knowing I wanted my wife's car out of his lot. Towing in general is a SCAM, they carry around police scanners in their trucks and as soon as there is a accident, they magically show up. Once they hook you up, you're on the hook for the payment! My advice is to stay AWAY FROM NORTH VALLEY FLEET SERVICES. If you see their tow truck, UNDER NO CIRCUMSTANCES LET THEM TOW YOUR VEHICLE, YOU WILL REGRET IT! My hope is this helps someone else avoid this kind of unnecessary stress!

Yes, the are a towing and recovery service however when you tow a vehicle you should be able to…read morerecovery at least the next day. Not only because it was towed Saturday and closed Sunday, the cost should have been for 2 days if any that. Instead they charged me for 3 days although i was there first thing Monday morning at opening. If they are this money hungry then how honest can they be with body and paint. I wouldn't trust them.

Jan 2023 Express service…read more Tons of seating area inside the service department. Next to the restroom is a Coffee/croissants/water/snacks at their Brew To Go station manned with 2 service personnel. It would appear the sales area has several vehicles available. Service took about 45 minutes. **See past review on Service department communication issues with Parts department.

I brought my car for alignment service in December on a saturday, however, the problem of my car…read morewas bigger than just doing some alignment. I was given a quote and I submitted a claim to my insurance company. I was also adviced to leave the car there because it wouldn't be safe to drive it. So, I left my car there, and they provided lyft for me to get to the rental cars. The advisor told me to let my insurance company know that he's off on monday, and he was the one who knows what was going on with the car. I did what he told me. But Geico estimator still went there on monday. The advisor wasn't there, the estimator had to ask somebody else, and that person told the estimator that nothing's wrong and it was just a simple alignment issue. So I sent the estimator my pictures that the tire was very crooked. The estimator called the advisor the next day, and the estimator had a better idea of what was going on. They had to run the alignment as per Geico's protocol and when they get the report that it fails all alignment tests, that's when Geico can say OK for the repair. So here comes thursday, the estimator went there again to pick up the report, the advisor wasn't there. And nobody knew where the report was kept. When the estimator told me that, I called Subaru Maita, and asked to speak with the advisor, the advisor wasn't there, he called out sick. I had nothing against him calling out sick but what annoyed me so much was that nobody knew where that alignment report was. I asked if I could talk to a supervisor, and I was told that the supervisor was already on vacation. It was really driving me crazy about all the delays because of the lack of system. My car got repaired by thursday of the following week. After a day of driving, I called them again, and let them know that the alignment was off, it wasn't that bad but it was noticeable. I had to bring my car back to get fixed again. Another story, I left it early in the morning at 7am, I even had an appointment, I was waiting for their call for me to get my car . No calls until I called them at around 12pm. I learned that they hadn't even started fixing my car. So I had to tell the advisor that I need to get to work at 4pm which was true that's why I booked an early appointment. It got fixed after an hour, and the advisor booked me a lyft. To wrap it all, my car is doing fine now. But I'm still baffled what happened there. I'm a patient person but the way they run the business drove me mad. I wasn't happy with the customer service. Giving 2 stars because they fix my car and it is working. PS: I haven't received any customer satisfaction survey. Feel free to send me one, Subaru.

They did some work on my daughter's car and went out of their way to fix a few other minor issues…read moreas well. Wah and Eddie are a couple of excellent mechanics who you can trust to get the repair done correctly at a very fair price. I highly recommended them. Their new address is 8842 Elder Creek Rd # C Sac, 95828, towards the back on the left.

In February of 2017, less than a week after I bought my car, a couple of jerks were joy riding down…read morethe street and shooting out the windows of parked cars. Only I'm extra lucky because they missed the window, but got the door instead. Took the paint off. The repair was going to be $1000 bucks. The exact amount of my deductible. So I decided to live with it for awhile. A few months down the road, another jerk keyed the trunk of my car. Cut to last week, ground maintenance at work was using a weed whacker and whacked something at my car, breaking a window. (Sigh) The window I couldn't ignore. I called around and found Global Auto Repair & Glass. After I brought them my car, they gave me a ride back to work. A few hours later they came and picked me up. Glass repaired, like it never happened. I talked to them about the BB gun dent and the keyed back bumper. Mentioned my high deductible. He said they'd do it all for $850. Hot dog! I got my car back today and it's like the damage never existed. I feel so much better.

Nikita went the extra mile in help me out. Helping multiple customer with a broken foot, what a…read moresuperstar. Would highly recommend this autozone if you get Nikita to check you out

Kevin G. Was a huge help in replacing our car battery! Super fast and super friendly. I would not…read moreonly recommend him for his service but I would also come back and request for his service!

Over the past year, I've started bringing my Mazda here for all of its service needs, and I've been…read moreconsistently impressed with the experience. The staff at the service desk is friendly, knowledgeable, and always willing to answer questions. On more than one occasion, they've even price-matched service quotes from other Mazda dealerships. I also appreciate that when additional maintenance is recommended, they take the time to explain why it's needed and whether it's something that should be addressed immediately or can wait until a future visit. What really keeps me coming back is the quality of the technicians. They've caught legitimate issues that needed attention, pointed out services that other shops had previously tried to upsell me on, and even gone the extra mile with small things like topping off fluids and cleaning corrosion from my battery terminals. Those little touches go a long way in building trust. After each visit, they send a detailed video inspection showing the work that was performed along with anything they noticed during the service. It's a level of transparency that I really appreciate. The dealership itself is clean and comfortable, with a waiting area that includes couches, a TV, complimentary snacks, and bottled water. Depending on the amount of work being done, they'll often provide a loaner vehicle or arrange a complimentary Lyft ride. When it's time for me to purchase my next Mazda, this dealership will be at the top of my list. The service team has earned my trust, and that's not something I say lightly.

Earlier in the year I called and spoke with Internet Sales Manager Mike Nelson and he was so…read morefriendly and forthcoming I knew when it was time to turn in my lease, and purchase, he was my guy! Mike was a straight shooter and applied zero pressure. He made sure my new/used car was in perfect condition and made the overall car buying experience so painless. From top to bottom this dealership I had great customer service and I am a Mazda loyalist!

H and R Towing was very easy to set up a contract for my commercial building. Jimmy came out within…read morean hour and placed signs in my parking lot. Would definitely recommend this company.

Reckless driving in Knoxville TN during rush hour. The driver cut me off, failed to use his turn…read moresignal, tailgating, throw a pack of cigarettes out of the window and a lit cigarette on the highway and accelerated so a big cloud of black smoke would make him feel bigger. Keepin it trashy repoman.