Very friendly very helpful great job thank you got your from them twice one week thanksread more

Giving kudos where kudo's due. AJ's Towing came to our rescue after Loyal towing dropped the ball…read moreand canceled on us on and left my wife stranded and waiting for 2+ hours. AJ's picked up the job when our auto insurance's roadside assistance service received the cancellation notice almost 2 hours after Loyal originally agreed to take the job. AJ's wasn't super fast coming, so 1-star off, but at least they showed when they said they would, about 45m-1hr after the job transferred to them. At this point, I had come back w/another vehicle to let my wife get back home and eat and rest a bit. I don't recall who responded and came to tow my car to get our 1 nearly new tire that somehow got a hairpin puncture to the tire center, but he was professional and pretty quick about it, and the ride along was fine too. We will tentatively rely on AJ's in the future for towing services if we have a choice in roadside assistance providers and definitely avoid Loyal. The tow was free w/our roadside assistance coverage, but I see that it could cost a pretty penny if using them and you're not w/your car (they could tow your car to their tow yard and your belongings as well as the cost to get your back car back could be astronomical, so I'm not sure what that's about, but the super low reviews on Yelp here are concerning). The reviews seem to be either 1-star or 5-stars and that's usually not a great sign either, so just be aware to only use AJ's if you are w/your car and will be able to stay w/your car the whole time, and of course, document (pics and record) and report any suspicious activities.

Very fortunate to be able to work with this company after some trouble coming home from SFO. Not…read moresure the name of the woman who answered the phone but she was very polite And Eric was more accommodating than he had to be. Feels good to know that good people still pick up the phone and invite you over just for the sake of being helpful.

Was traveling through the area when we discovered we had a screw in our front tire. Called Reliable…read moreand they were able to get us in and out , so we could get back on the road! Professional and helpful staff! Great service! Nice clean waiting area!

Over the past year, I've started bringing my Mazda here for all of its service needs, and I've been…read moreconsistently impressed with the experience. The staff at the service desk is friendly, knowledgeable, and always willing to answer questions. On more than one occasion, they've even price-matched service quotes from other Mazda dealerships. I also appreciate that when additional maintenance is recommended, they take the time to explain why it's needed and whether it's something that should be addressed immediately or can wait until a future visit. What really keeps me coming back is the quality of the technicians. They've caught legitimate issues that needed attention, pointed out services that other shops had previously tried to upsell me on, and even gone the extra mile with small things like topping off fluids and cleaning corrosion from my battery terminals. Those little touches go a long way in building trust. After each visit, they send a detailed video inspection showing the work that was performed along with anything they noticed during the service. It's a level of transparency that I really appreciate. The dealership itself is clean and comfortable, with a waiting area that includes couches, a TV, complimentary snacks, and bottled water. Depending on the amount of work being done, they'll often provide a loaner vehicle or arrange a complimentary Lyft ride. When it's time for me to purchase my next Mazda, this dealership will be at the top of my list. The service team has earned my trust, and that's not something I say lightly.

**The most dishonest dealership in the Sacramento area. Stay away!**…read more I made the mistake of purchasing a Mazda from this dealership and fell into a trap set by the finance manager, Mr. Jeff, who sold me overpriced GAP insurance along with the car. He explained that the insurance could be canceled at any time. In a hurry to get back home, I took him at his word and added it to the total cost of my car. When I got home, I noticed that GAP insurance was also available through my auto insurance provider for less than half the price. I called the dealership and asked to cancel the policy, as promised, but they started giving me the runaround. Finally, I managed to speak with Mr. Jeff, who was rude and insisted that I return to the dealership in person to sign the cancellation paperwork. I asked him to email me the cancellation form, but he refused. Sarcastically, he told me that if I could drive 80 miles to buy the car, I could drive back to the dealership to cancel this overpriced product. The dealership was happy to sell me the car online, and the entire contract process was completed through DocuSign. Yet, when it came to processing a legitimate cancellation request, they suddenly refused to offer the same convenience. This experience was extremely disappointing and felt like a deliberate attempt to make canceling the policy unnecessarily difficult. Based on my experience, I would strongly advise others to think twice before doing business with this dealership.

Ron was my service advisor and was excellent! Informative, knowledgeable and kind. Listened to what…read moreI needed. Two recalls and an oil change along with a multipoint inspection. Ron made some reasonable recommendations, but never pressured me or tried to over sell. My car was delivered back to me when promised. I was communicated with all along the process. It was a great experience for me at Niello VW and I'll be back again.

If I could give no stars I would. My fiancee went to this…read moredealership with an auto loan approval with a bank that Niello works with. We went in with approval in hand (as the bank recommended we do) and went to buy a car. Immediately they tell us they need to run his credit, we said he had the approval with his bank so is there a way for them to just contact the bank, but they said no they must run his credit to pull up the approval. Okay. Fine, I guess that makes sense. They keep making little comments about how we will also be able to find out if he's approved with other lenders for better rates. We decline and say we have an approval with a bank that we like, we can show you the approval if you'd like. They decline and say okay that's fine. Pierce, the finance manager tells us Due to it being a Friday night they were unable to get the approval from the bank but they assumed with his high credit score that everything will be fine and they allow us to drive off the lot, letting us know they will call tomorrow to let us know the bank approved the loan. Fast forward to the next day, and Pierce calls us back to let us know he was only approved my our bank for several thousand dollars less than what the car cost, but that we can "see if we can get an approval from another lender for possibly better rates, or you can pay the remainder in cash." Red flags went up and I said hang up and call the bank. In the end, we were lied to. The bank confirmed with us that they did not attempt to pull up the approval that he already had with them, they processed a completely new loan application. We call pierce back and tell him, and all of a sudden he wants to see the print out of the approval that my fiancee tried to get about 4 different employees to look at. After threatening to return the car, Pierce says actually everything is fine after seeing that form, sorry we should have looked at it but you're good. Fiancee asked for an explanation and Pierce tells him it was a mistake on his end not to look at the approval and it was an ID mismatch. Too late, Niello. We took the car back immediately. Funny enough, you guys tried to blame the bank when we took the car back, after Pierce just told us a different story! Shady, misleading, evil company and employees. I can't recommend less.

They were very pleasant and personable, my car was handled with extreme care and precision. The…read moreexperience was better than expected. I feel they go above and beyond the expected and that in it self is greatly appreciated. I will definitely recommend them to anyone who is in need of their services. I just want to say thank you again for all you did and for the great customer service experience.

Fast, reliable, and always ready to assist. I have used Madderras towing for several years, and…read morethey have been amazing. Anthony, the owner, is always available to come out and assist you with any unlocks, tire replacement, or tow. If you ever have any roadside problems, I highly recommend you reach out to this company, and you will not be disappointed!

Be advised that this is not an actual Ford dealership. We learned this by getting warranty…read morecoverage elsewhere because Downtown Ford's warranty quote was more than we paid for the vehicle. If you buy a used vehicle at this location and it is certified by Ford, they may not point out damage before you buy it. We had paid for the vehicle and had not left the lot when we noticed minor damage and asked to have it repaired (which the actual dealership indicated should have been done because it was certified by Ford). Their response was to say it was our responsabiity to have seen it and tell them before we bought it. Worse part was we went back with the vehicle twice and got a runaround. They said they would try to help us but never called back after we left 5 phone messages. We ended up going elsewhere and paid to have the vehicle's minor damage repaired ourselves.

A great Ford dealership! When looking for a new car, my husband and I tried Harrold Ford first. We…read morewere immediately greeted by John Walker who was incredible! He really listened to my needs and offered very helpful information. I never felt pressured by John and never felt like I was being taken advantage of. He was honest, relatable, and very knowledgeable. If I'm ever in the market for a car again, I would without question go to John for advice! Omar also assisted us in filling out the paperwork. He was so personable and funny. He made something as scary as signing important loan contracts enjoyable and relaxing. Omar answered all our questions and took the time to explain every step of the car buying process. I would recommend anyone buying a car for the first time, see these two men. As a woman who was very intimidated by the car buying process, John and Omar never talked down to me, never went over my head to talk to my husband, and treated me with amazing kindness. It was the best car buying experience I could have hoped for!

Earlier today the lower balljoint on my Tacoma separated, leaving the fender (and weight of the…read morefront end) resting on the (partially sideways) tire and the truck immobilised- not a good situation. I have road service through my (Sterling Casualty) vehicle insurance policy so I called and requested a tow. The dispatcher, a man whose name I, regretfully, didn't catch, questioned me carefully as to where and what, exactly, the situation entailed-the number of questions for which he apologized ! I interrupted him, telling him there was no need to apologize for trying to make sure he had the details necessary to send the appropriate service equipment/personnel for the situation. In fact, I very much appreciated the effort! Fast-forward a few hours (there was a delay and a communication snafu but, given the eventual happy outcome, I'm over it!) I returned to the site in Elverta where my truck was to find the tow truck backed up to my truck and the driver dug down into the dirt under my truck, sweating away to jerry-rig a way to get my truck onto the slide-bed without incurring further damage....... I've worked with, on, and around cars most of my life and I KNOW when someone is doing the best they can. I've seen tow truck drivers hook up to similarly-disabled vehicles, dragging them onto the truck bed without care for any additional damage resulting from such careless treatment. This driver, "Chris", and his partner (?) "Tiffany", were 180 degrees the other direction. I absolutely cannot say enough good things about these two. They could not have worked harder nor could they have done a better job in a situation that was so far from optimal.....(shudder). Chris spent somewhere between 45 minutes and an hour and a half just getting my truck onto the slidebed, using a combination of a floor-jack, skid plate, and wheeled dolly in addition to good old-fashioned sweat. The attention to detail continued when they delivered my truck to my house. Chris placed it in my driveway exactly where I asked him to despite the awkwardness of the location-with not one peep of complaint nor evidence of resentment for all the extra effort he'd made. Oh, and he left one of his straps on my truck to keep it from dropping back down onto the fender-talk about service "above and beyond"! For the many times I've had reason for complaint or been infuriated by sloppy, inattentive and careless service -and the many times I've expressed my dissatisfaction by means both verbal and written......It's such a pleasure to express how pleased I am when someone has done an outstanding job and earned both my gratitude and as much recognition for their effort as I can give! Would I use Valley Towing again? Absolutely. And I will be certain to share my experience, as well as my recommendation, to any who ask -(and probably some who don't but will receive the benefit of my opinion anyways.) :) Edit: I forgot to mention : For this exemplary service the cost was less than half what the dispatcher told me I might be charged. Un-believable-in the best possible way!

Wow! Great service. Called them at 7:25 AM and they came and fixed our issue before 8 AM. My wife…read moredrove over a stump in our yard, the front driver tire was off the ground. The professionals here knew to use blocks to back the car off, we didn't need heavy equipment. God bless them!

After breaking down today in El Dorado Hills and waiting on a tow truck, you kind of figure how…read moreyour day is gong to go. When the driver showed up, I didn't get his name, but based off description you will get it. This guy was a solid 10 hands down, guy has been all over the country, the world, and his solid. It not to often you have a cool tow driver, but this guy was awesome and his life experiences he shared were great. Thanks man and enjoy your coffee

I was driving behind this company's tow truck yesterday on Bradshaw and watched them cut a small…read morecar off last minute to get on 50 West. Then we traveled the same direction for many miles and I got to watch the driver switch multiple lanes without a blinker going nearly 80 mph. All while looking down in his lap at something repeatedly. Incredibly dangerous for any vehicle, let alone something that size.