I wish I could give Champion Windows a negative star review. If I could, I definitely would. Long…read morestory short...Do NOT order anything from Champion Windows of Madison!!! They'll take your money and then you'll never hear anything from them again.
We had a project with them back in 2014, where we had 5 windows and a sliding door installed, and everything went great. The price was right, they got the windows/door in when they said, installed them when they said, and the installers were great. Recently we bought 6 windows from them back on Sept. 3rd, 2020, and they said (because of C19), it would take 10-14 weeks to get them in and get them installed. We were OK with that, as we were not in any hurry, and we understood things were a bit wonky with C19. After 10 weeks, we hadn't even received one update from anybody at Champion, to let us know what was the status of our order or anything. Not one!
I called their "customer service number", at least 8-10 times, as I wanted to talk to someone, but no answer. After calling and leaving at least a dozen messages, I finally got a call back, from someone in their customer service dept. They said the windows would be in shortly and they would be able install them as soon as they came in. Two weeks later, I got a call to let me know the windows were in and they could come and install them that day. I told them to come and install them ASAP. The installers showed up, but they could not install the windows because they were the wrong size. Apparently the people measuring do not know how to read a tape measure. A couple of the windows were over 3" off. Unbelievable. The installers were NOT happy, as they had to come all the way from Milwaukee. They remeasured and told me the 2nd set of windows would be reordered and would be in within 10 business days. Two weeks later, no update from Champion. Not one peep.
I called the customer service guy I had been working with, to try and get an update, and he informed me he no longer worked for Champion and had no information for me. I tried calling the local Champion office, left half a dozen messages messages, not one call-back. Again, not a peep. That was back in February. It is now almost April.
So, long story short, on our 6 window install project: Ordered and paid for 1/2 the project on Sept. 3rd, 2020. After dozens of non-returned phone calls, after dozens of non-returned texts to their customer service personnel, after getting the windows that were the wrong size, and after almost 7 months of non-existent customer service, I still do not have my windows. I have been trying for several days to contact Champion Windows to cancel the project and get my money back, left a number of messages, but, again...which is the norm for Champion Windows so-called Customer Service...I have not received any communication from them. Nothing. Zero. Nada. Zilch. I tried calling them again today (03/29/2021) and nobody will answer the phone.
So, long story short...my recent experience with Champion Windows of Madison has been ABSOLUTELY HORRIFFIC and NEVER again will they see a penny of my hard-earned money. My advice, avoid this company at all costs. Go with Mad City Windows, Felco, or any other window company that might actually provide what you pay for.