I wish I could give Champion Windows a negative star review. If I could, I definitely would. Long…read morestory short...Do NOT order anything from Champion Windows of Madison!!! They'll take your money and then you'll never hear anything from them again. We had a project with them back in 2014, where we had 5 windows and a sliding door installed, and everything went great. The price was right, they got the windows/door in when they said, installed them when they said, and the installers were great. Recently we bought 6 windows from them back on Sept. 3rd, 2020, and they said (because of C19), it would take 10-14 weeks to get them in and get them installed. We were OK with that, as we were not in any hurry, and we understood things were a bit wonky with C19. After 10 weeks, we hadn't even received one update from anybody at Champion, to let us know what was the status of our order or anything. Not one! I called their "customer service number", at least 8-10 times, as I wanted to talk to someone, but no answer. After calling and leaving at least a dozen messages, I finally got a call back, from someone in their customer service dept. They said the windows would be in shortly and they would be able install them as soon as they came in. Two weeks later, I got a call to let me know the windows were in and they could come and install them that day. I told them to come and install them ASAP. The installers showed up, but they could not install the windows because they were the wrong size. Apparently the people measuring do not know how to read a tape measure. A couple of the windows were over 3" off. Unbelievable. The installers were NOT happy, as they had to come all the way from Milwaukee. They remeasured and told me the 2nd set of windows would be reordered and would be in within 10 business days. Two weeks later, no update from Champion. Not one peep. I called the customer service guy I had been working with, to try and get an update, and he informed me he no longer worked for Champion and had no information for me. I tried calling the local Champion office, left half a dozen messages messages, not one call-back. Again, not a peep. That was back in February. It is now almost April. So, long story short, on our 6 window install project: Ordered and paid for 1/2 the project on Sept. 3rd, 2020. After dozens of non-returned phone calls, after dozens of non-returned texts to their customer service personnel, after getting the windows that were the wrong size, and after almost 7 months of non-existent customer service, I still do not have my windows. I have been trying for several days to contact Champion Windows to cancel the project and get my money back, left a number of messages, but, again...which is the norm for Champion Windows so-called Customer Service...I have not received any communication from them. Nothing. Zero. Nada. Zilch. I tried calling them again today (03/29/2021) and nobody will answer the phone. So, long story short...my recent experience with Champion Windows of Madison has been ABSOLUTELY HORRIFFIC and NEVER again will they see a penny of my hard-earned money. My advice, avoid this company at all costs. Go with Mad City Windows, Felco, or any other window company that might actually provide what you pay for.

I had two basement windows replaced with glass blocks, and they are gorgeous, offer great…read moreinsulation, let in plenty of light and were installed in like 40 minutes. I about fell over. They estimate for TWO windows, was less than half of what Mad-City Windows was charging. I love these guys and am planning to have all my windows replaced. They custom make the windows, so there was a wait - order mid winter and enjoy them for spring!

Ok, so a lot of people write reviews immediately after getting their roof replaced , which is fine,…read morebut how do you know in the long run, the roof will last? Brown put on my roof 20 years ago after having significant problems with ice damming, and leaking. They said they'd guarantee no problems with leaking due to ice dams for 20 years. Here I am 20 years later to say, not once have we had a problem and still no problems!! We have had other work done on our house, and every contractor asks who did our roof, and compliments the excellent work. We'll be ready for another roof in a few years, and it was worth going with Brown, so I will again! Fantastic company who know what they're doing!

They made me wait ONE YEAR to replace 1 window I ordered. I had previously used them for a roof and…read moresiding on a large house which went pretty well, but ONE YEAR is too much, despite that I called every two months with a reminder. They kept saying the window (nothing unusual) was on order. BAH! No apologies either!, They lost my business forever.

Wanted someone local (they're less than a mile) Super ha0ppy…read morewith the job they did from the personable guy who did our quote to the efficient team they sent. Next year when we do the other half of our windows you know who we'll be calling!

We purchased an old house in 2019 and have been slowly replacing windows with a local contractor…read more We had been getting quotes from other businesses to finish off the larger windows, but we definitely couldn't afford any of those! So finally in 2021, we called Window World. Preston came out and was so knowledgeable about all the window options for us. We were replacing five windows with eight new ones due to the old ones being picture windows that didn't open. He listened to our opinions and what we wanted the finished product to look like. It did take about 12 weeks for the windows to come in, but they were very efficient with scheduling once they did. They finished all of those windows in ONE DAY. They had a large crew and just divided and conquered. My reason for taking a star away was just some housekeeping things. We found screws in our driveway and luckily I found them before my husband came home or he would've driven right over them. And just trash throughout the area. We also had to patch just a couple of areas where they expanding foam didn't finish expanding, but that's not their fault. Overall they saved us at least $3-$4,000, so we would absolutely work with them again on future projects.

I heard Infinity Exteriors on the radio and decided to give them a call for a roof inspection. I…read morewas very pleased that I was able to book an appointment for the exact day and time I wanted. Jon came out to my house and was great to work with. He was very knowledgeable about the different roofing products and recommended a terrific solution at a fair price. I really appreciated the walkthrough, especially when he went into my attic and discovered a leak that I wasn't aware of. I also had the opportunity to work with Ricky, who helped me on the day the project started. He called ahead of time, was very professional, and kept me informed throughout the process. The crew worked from sunrise to sunset and completed my entire roof in just one day. When I'm ready to replace my windows, I'll definitely be reaching out to Jon and Ricky again. They are friendly, professional, and truly local. Be careful of storm chasers. I had more than four roofing companies knock on my door after the storms. Ask where they live and work. Infinity Exteriors has a local office staffed by people who live and work in the community. That gave me confidence, and I will continue recommending them to my neighbors.

Nothing but trouble with this company. Ordered 9/9/2025. It is now 1/13/2025. Workers came 3 days…read morein Nov. They failed to install kick plate at back door, and failed to install master blocks around one electrical outlet and doorbell (so cannot use). Kick plate was later installed, but not master blocks, even though they have sent people out several times (and once told me it had been done--I was sick and unable to check). The worst thing is that the color is not as shown on the manufacturer's website ( Cedar Knolls, "Cactus"). It is grey, not green. It also does not match the mock-up Infinity sent me via email so I could see what it looked like on my house. They did not have a siding sample on their wall when I went to pay my deposit (they had lots of others). The house looks terrible. They have sent different people out to look at the color on at least 4 occasions. They say it doesn't matter what the color looks like on the website or mock-up, the one the put on is called 'Cactus'. Today they came out and then called to tell me they were going to put a Lien on the house if I didn't pay the balance--and the job is not even finished! My husband and I are both vets and disabled and in our 70s (one of their big selling points was they "love" veterans). They told me Norandex would take $500 off the balance, or put up some kind of contrasting color on part of the front of the house--I can't even imagine how awful that would look! All I want is the green shown on the website and in the mock-up. This was a very expensive project for us. $500 would not make up for ruining the exterior of our house. EDIT: As soon as this Yelp review posted, ai got a phone call from Infinity saying a man 2ould be out right away to installl the blocks on the back wall and the doorbell. He installed only the block on the back wall. I have posted labeled photos from the Norandex website, the mock-up, and the actual siding. As I said, zi asked to see a sample of the siding when I dropped off my deposit, but they said they did not have one We had gotten 5 estimates and I had looked at dozen of swatches. No one be expected to keep them all straight. As to seeing it in different conditions, over the course of their several visits they saw it in sun and shadow. As to Norandex's offer of the batten stuff, I was never shown an example of even what that is, but i only want horizontal siding, as I ordered. I am not opposed to paying for satisfactory work, but we have not reached that stage yet. I am just very sick of being jerked around by them. If they or Norandex came up with a reasonable offer, I would consider it. $500 off a major project is a joke. Our house has depreciated more than that due to the horrible siding color. At the very least, both companies misrepresented the colors they are selling. Most companies want to do right by their customers because it takes at least 3 new customers to make up for one lost one.

We were recommended to use Genesis by a close acquaintance of the owner. We didn't expect any…read morepreferential treatment, but we did expect to be able to trust them to do a good job. Well...not completely. My first beef is that they didn't include all hail damaged parts of the house to be repaired. So once we signed the contract, they said that it wasn't included. Plus those pieces were different colors than the new siding we were going with. They did replace one side, after we noticed that their workers weren't careful, because they too thought everything was getting replaced. We still have blue on 3 sides of our house that don't go with the current color scheme. When my wife called the salesman about this, he belittled her and acted like she was wrong and unsettled. Very unprofessional. I still question why we have Hal damaged pieces after trying to replace all hail damaged parts of the house. They weren't very willing to be helpful or take any blame. They left no extra materials, even though the standard is to order extras in case there are problems. So they took materials we paid for. Months later we tried to turn on our air conditioning to find it wasn't working. Here the workers put the power box on upside down and when they couldn't figure it out, just forced it all together and not working. We had to call out another company to see what was wrong and they knew right away that the siding company made a bad mistake. They aren't very service oriented. I know they made as much profit as they could off of us and in the end fought us when we were happy. I've never complained about service work before and they acted like we were just trying to complain. I wouldn't trust this company at all. Go somewhere else. Money is their only objective, not customer satisfaction. Run, run, run away from them.

Very happy with Genesis exterior, this is the second project they have done for us and…read morecommunication was great on a agreed timeline. The technicians spoke my language and were friendly! Thanks Ryan nice work once again!

The person who answers phone and arranges estimates DOES NOT know what she is doing…read more Twice I received an estimate invoice. First came in May 1 when I initially asked for one, and then mysteriously another one showed up for some strange reason in July. (???) BOTH times NO estimate amount was even listing on the invoice. Very incompetent. Who needs the frustration! If you can not even get an estimate, I can only imagine the work they do. Go somewhere else is my advise.

Very disappointed. Contract was for window cleaning --only washed the EXTERIOR glass of the…read morewindow--at a cost of $23.00 per pane; total cost was over $200 and onsite less than an hour. Didn't even wipe the collected dirt off the lower edge of the window sash.

We just moved into a new home and needed all our windows treated for privacy and/or sleeping…read moreblackout. Within three weeks of accepting a plan we had total window coverage. Many options, good advice and a very professional team caused it to happen. Contact them for a quote on your window treatment needs. It couldn't hurt.

From the owner: Discover the finest window treatments in Madison with Made in the Shade! We pride ourselves on…read moredelivering top-quality products at competitive prices, all with unbeatable service. What sets us apart? Our mobile showroom comes directly to your door, offering unparalleled convenience as you shop from home. Our extensive range features industry-leading brands in blinds, roller shades, roman shades, honeycomb shades, woven shades, sheer shades, plantation shutters, draperies, retractable awnings, retractable outdoor screens, and more, including decorative grilles. Choose Made in the Shade Madison for superior products and exceptional service tailored to your specific needs.