My contract expired 3 to 4 years ago but they never switched it off.i was taken off anxiety medication couldn't go out or talk to ppl anymore. They wouldn't let me cancel on the phone and I don't go out so their stealing 1000s of dollars from me.im not paying anymore I'm on disability I can't afford it.they won't help me cancel and are destroying my credit rating. Want to see someone go postal? read more

I've been with Koodo for two-plus years. Love the Network. But today do not like customer service line with automated computer to help you and then if you want a real person you have to schedule appointment for a call back day or two later. Where's the day we can call and wait 5 or 10 minutes and get a real person. read more

Was suppose to be on a pay as you go plan for my kids. Customer service told me when I signed up that all I needed to do was cancel my credit card and the account would be over.  Removed my credit card 3 months ago and now received a hefty cell phone bill for 3 months charge and threat to go to collections. This was the only email I had received from the company since I stopped payment. The cell had zero use in those three month. The customer service person admitted the phone had no use but didnt seem to care. Now I am stuck with a bill I shouldn't have to pay. Think I am going to start recording phone calls when signing up with companies moving forward.  I will never use koodo or recommend to anyone after being lied to and then forced to pay a bill due to their negligence. read more

Horrible customer service. I bought a new phone and it was not working. I tried to take it back, in perfect condition within the 15 days, and have nothing but problems. Will never go with them again. read more

I have had so many problems with Koodo I regret ever coming back to this company. My treatment from Koodo is to say the least appalling. I have had so many problems from added charges to my account, to their own system crashing and making it my problem on my tab. There is just so many negative things I can say about this company but I shall end it like this.... spend a couple more bucks and go with a company who won't emotionally drain you and make you feel like their problems are yours. It is not worth it read more

The best customer service I`ve ever come across for cell phone service! I`ve been with Koodo for 2 years and have only good things to say about this company! They`re diligent, well mannered, say what they mean and mean what they say! Anything they`ve ever promised me has been true and the best part is that you don`t have to sign your life away - No contract, no weird added fees and my bill is always fair! I`ve been with a few other cell phone companies which I won`t name, and they all sucked! Koodos to Koodo. If you want a fair company and deal with great people, this is the cell phone company for you! read more