Absolute worst customer service. Today is Apr 1. Bought a Pixel 8A cell phone in November; it's still under warrantee. Found out that the "Do not disturb) didnt work. Set it for 10pm-8am and it was on all day. Took it back the next day, the Koodo idiot who sold it to me refused to talk to me. Met with the mgr the following day, he acknowledged, when I demonstrated it, that sure enuf the DND function didnt work. He had to phone Kodoo cust support. So I stood there for 1.5 hr while he waited on hold and ended up telling me there was nothing he could do. Now, 4ish months later the the phone lowers the volume to zero itself so I miss all calls, the screen has become a bit unresponsive, the DND still doesnt work and every time I wake up the phone the screen says "No Photo Selected. Called Koodo customer service, got a recording telling me they recognize my phone number and theyve sent me an email with a cust srvc link, which took me to a chatbot which ( txt only) asked me to define the problem. I typed it all in twice each at both numbers and all the chatbot would do was reset and ask me to define the problem. Called the other worst cust srvc company in the world, Telus (Koodo owners). Waited half an hour, explained the issues, he connected me with someone in El Salvadore who didnt speak much English and kept asking me the same questions over and over. Ended up, after 1.5 hours telling me to take it to some other Koodo store and explain the problem to them. CRAP PHONE $ UBER CRAP COMPANY. read more
