1. Kona Garage Doors

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Kona Garage Doors

5.0 (3 reviews)
Closed • 8:00 am - 4:30 pm

Services - Kona Garage Doors

Automatic garage door installation

Garage door or opener repair

Kona Garage Doors Photos

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BOSS Garage Doors

BOSS Garage Doors

(1 review)

I never write reviews, but this is such a special case! I would literally put no stars and highly…read morerecommend all customers of garage doors to STAY AWAY from BOSS Garage Doors also known as, "American Garage Doors!" Upon moving into a rental, we noticed the arm connecting to the garage door came off before we could even move in. So we called the rental agency and they sent American Garage Doors down to take a look. The inspector came and spent literally two minutes to take three pictures then left! He said they'll contact the landlord. Well, come to find out they said that the ENTIRE garage door needed to be replaced because it was our fault! They said The damage was caused by something under the door when it was closing. Mind you, this is the first day we got the keys and we didn't even move anything into the rental and couldn't until we got our UHAUL in a couple days. Long story short, we hired a different garage door company and they were able to confirm our story and disputed the fact that something under the door could not have caused damage to the arm and that something else should have broken first as well as signifanct damage to the panels. This other company also took the time and noticed that the sensors for the door were illegally installed because they were too high and that the motor was turned to full blast to make up for the already existing rust and sagging of the door. Now, we are requesting a written report from American Garage Doors of their diagnosis of the problem to make sure we get in writing what they said. But they have given me the run around for a couple days AND they refuse to answer the phone and actually hung up on us. I am in complete shock! Please save yourself some time and NEVER HIRE THESE GUYS!

From the owner: Every company likes to boast about being family-owned and operated, but when you come to American…read moreGarage Doors, you're getting that in the truest sense. We're the only licensed garage door company on the Big Island, to be owned and operated by someone born and raised right here in Hilo, Hawaii. Lic. # C-24459. Emergency Service 24/7. Senior and Active Military Members discounts available.

Tradewind Hawaii - Tradewinds of Hawaii...what a great company

Tradewind Hawaii

(19 reviews)

I could not be happier about my service with Brian and Tradewind Hawaii. What a pleasure to work…read morewith a company that is so professional, responsible, and responsive. As a previous reviewer states and I agree, they go far above and beyond when it comes to customer care. My experience is Brian did what he said he would do. He and his men showed up when they said they would show up. I find him responsive in a timely manner to my emails and numerous questions. If I could give more stars I would. Great service. The garage door was just installed, and it looks nice and is soo quiet.

my gate remote sensor broke just before me leaving island for a month and guest coming to housesit…read more I looked for Liftmaster 850 locally and found this company and called them. I was transferred to a woman named Clair and I explained to her that today was I needed the item before Friday, which gave them 10 days to get the item to me. She took my home address and sent me an invoice and I paid it. The item is just $44, they wanted $169 with tax. I paid thinking they will fedex or UPS me from the island, Clair emailed me that she will email me the tracking number asap. Days past, I did a follow up call and Clair tells me it will at Kona store in two days. I called her trying to find out exactly when it's getting to me and/or if doesn't arrive on time can I get a refun? she tells me we don't refund special order product. Another day passed by and it's Thursday now I looked to see if any parcel was priority mailed to me on USPA app and nothin! So I wrote to her and reminded her that I didn't get it nor do I have tracking number tellin me it will arrive on Friday. In response Clair wrote back "it got sent to their store instead to me but since I have an attitude she will refund me", no sorry it's late or we can still get it to you or any other customer service response. I am a senior citizen and I felt it was very rude of her to pen such words, when all the while I was just trying to find out the when will get the item that I paid three times more for to get is less than ten day. I believe service to customers brings prosperity to a business. Hopefully I was able to shine some light on this business's customer service attitud. aloha

Kona Garage Doors - garage_door_services - Updated October 2026

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