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    Kollhoff Pharmacy

    5.0 (2 reviews)
    Closed 9:00 am - 6:00 pm

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    CVS Pharmacy

    CVS Pharmacy

    (11 reviews)

    Okay, when I initially started this review, it was going to be a 5 to 10 word sentence amounting to…read morebeing disappointed with the service my wife and I received. Then my career was threatened so this will have to be meticulous and thorough. I was in my army uniform during this incident. A little before 4pm my wife and I came to CVS to get her prescription. We first went through the drive thru and was told it will take avout 15 minutes to produce. We were fine with this and parked to wait. After about 25 minutes my wife entered the store and spoke to Shantell. Shantel told my wife that it wasnt ready and it would be an additional 15 mintues. My wife came back with that she had already waited 15 mintues and Shantell simply said, "okay" and walked away. My wife came in the car visibly upset. Some background is that me and my wife had previously spent a good portion of our evening and night at the ER for what my wife experianced as, feeling as if her throat was closing and heart attack symptoms. Luckily it was not a heart attack but after seeing her doctor we confirmed it was more likely something else. So at the time of this incident she was already sensetive to bad news. I entered the CVS a few mintues after my wife's to see if there was anything to do to hasten the process because we also had toddlers in the car that needed juice and dinner soon. I approached the counter and after asking about my wifes script I got the same answer that it would take about 15 minutes. I gently added that we had heard that answer twice and have waited over 30 minutes already. She told me coldly, "it will take as long as it will take" and began to walk off. I asked why she was being so cavalier about all this and she came back with, "If you don't like the wait you can go to the Fort Riley hospital and wait a day instead." I asked how she could treat customers so cruelly and tried to get her to understand that she is supposed to care a little bit more since she deals with people's medicine and she just walked away and waved me off. At this point I clocked 4 pharmacy employees that had to had heard the commotion and did nothing. A minute or so passed and I heard my wife's name over the intercom. I walked up to the counter and she begrudgingly did her job. Huffing and sounding annoyed. Once the purchase was made she leaned towards me and said, "I saw you write my name down." I replied yes, I wanted to make sure I remembered your name. She then said, "if you report me, I can report you. My husband is a first Sergeant. So you can try and claim I said stuff but I can report what you said to." I asked what she thought I said and she just simply replied back, "you know." So I just grabbed my bag and said you can try and damage my career if you want, but it was still wrong how you treated us." She responded at some point with, "You don't scare me, cause I served " and I just shook my head. Honestly I was just in shock by the blatant threats I was receiving. If there is a first sergeant that would seriously try to affect my career over this, know this. Your wife has caused my wife an immense amount of stress over her threats. I have five children and am doing my best everyday to show right from wrong, and your wife was in the wrong. Whether I wear this army uniform or not, No one deserved to be treated this coldly and this cruelly.

    They don't bother check their e-faxes. Why bother having that method of prescription receipt if you…read moreare not going to check those. Stupid

    Kollhoff Pharmacy - pharmacy - Updated May 2026

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