Years of Unresolved Concerns…read more
My experience with **Basic Property Management** at Mountain Country Condos has been one of repeated disappointment. Over the years, owners' concerns have too often been met with delayed responses, incomplete follow-through, broad reminder emails rather than direct enforcement, or no meaningful resolution at all.
The most recent example is the exterior painting project. Despite early notice that large paint chips were accumulating around the buildings, the property was left with extensive paint debris scattered across the grounds. Residents were told it would be cleaned up when the project was complete, yet weeks later, substantial debris remained. Basic Property Management performed limited cleanup near Building B, but the painting contractor apparently was paid before completing a full-property cleanup, and the debris has remained in other areas--including behind Building A. Owners should not be outside picking up contractor debris by hand, especially while paying substantial monthly HOA dues.
The same project also involved painters attempting to address a drainage issue--work that appeared outside the scope of a painting contract. The drainage alteration behind Building B raises concern that water may now be directed toward the center of the yard, potentially worsening water accumulation and creating a future flooding issue. This type of work should have been evaluated and completed by an appropriately qualified contractor, with clear accountability if problems result.
Unfortunately, this is not an isolated issue. Other ongoing concerns have included:
- A dumpster repair that required multiple emails before it was addressed.
- A vehicle that has remained parked on the property for weeks without apparent towing or enforcement.
- A dog reportedly living in Building A despite the HOA bylaws prohibiting dogs. Rather than resolving the issue directly, a general reminder email was sent to owners, with no apparent unit-specific follow-up.
- Prior rental and parking violations involving a large industrial vehicle parked in the lot for extended periods, reportedly more than once, despite restrictions. Concerns about smoking and cigarette-butt debris on the property were also not meaningfully addressed.
- A recurring pattern in which owners must repeatedly follow up to receive attention to concerns that should be monitored, enforced, or resolved by the management company.
The issue is not that every concern can be resolved instantly. The issue is the ongoing lack of ownership, communication, follow-through, and enforcement. Management should protect the property, uphold the bylaws, hold vendors accountable, and communicate clearly with owners--not require residents to repeatedly advocate for basic maintenance and compliance.
At nearly $1,000 per month in HOA dues, owners deserve attentive, responsive, and effective property management. Instead, the repeated experience has been that problems remain unresolved until owners continue escalating them or attempt to handle them themselves.
Based on years of experience at Mountain Country Condos, I cannot recommend Basic Property Management. Owners considering a management company should look elsewhere.
Additional note: 10/9/26. BPM retaliated against me after this review was posted.
After receiving this review, instead of contacting me to bring resolution or try to mend the situation, they notified me that I was in violation for something from 4 years ago and for it to be immediately addressed. Be careful if you plan to complain.
