After shopping for an hour , and filling my cart with over 1700 DOLLARS worth of clothes for my kids, of which I needed all of ... I had to wait for my wife and children to arrive at the store, At which point I told the manager and employee that's what I was doing so they wouldn't have to wonder why I was standing in their store . They proceeded to block all entrances with an employee and manager , and follow me around the store, which I could have dealt with and understood in todays climate with everyone struggling . HOWEVER, They consistently gave each other updates on my whereabouts and what I was doing loudly over their radios. They made sure to tell each other I was taking pictures, what they didn't know was they are videos of the atrocious behaviors that I was privy too as a CUSTOMER . A customer who was spending probably 4 times as much , at least, as a normal customer .
Unfortunately I had to end up telling my wife and kids to go home and not come in , even though we needed the clothes because the temperature dropped over the last 3 days from 75 to 50 degrees . I refuse to let my kids see their parents treated that way , or god forbid even have my children have to be treated that way. So unfortunately today (the following day) my children had to go to school in 50 degree weather in shorts .
Lynn and her team did not hide the fact they thought I was a thief, Whatsoever. Even speaking loud enough in the ear pieces that all the other customers stared at me as well . I have never experienced this sort of treatment and I'm not sure if this is standard practice or not. So , at this point, I'm not sure why I shouldn't post their behavior on social media so that others too can avoid this kind of treatment, as I don't believe any honest customer spending 2000$ of their hard earned money should have to endure this .
However , I do not believe in blasting others identity all over social media for safety reasons . I ESPECIALLY don't believe in sharing information about others that could risk their safety or their livelihoods , as this doesn't seem right . However , if a solution isn't came to so that nobody else has to look like and be treated as a thief in front of 60 people and their family , I'm not sure why I shouldn't take action to ensure others dignity, pride, and safety. On top of that I'm not sure why, since they were so proud of their actions , that they shouldn't be shared with others .
I would love to hear back about whether or not this is the way all stores operate under the kohls brand , or if this is just the way they operate when higher management so clearly doesn't have a grasp on the associates and assistant store managers that are helping their customers when they aren't present.
Thank you and I look forward to hearing responses from hopefully kohls, and other customers . read more