On January 24, 2024, a fraudulent purchase was made on our credit card in the amount of $184.66. Subsequently, that amount was debited from our bank account on February 26, 2024 since we chose automatic payment. When I noted the debit, I immediately phoned Kohl's and spoke to their representative who handles fraud. She appeared to be helpful and informed me that the purchase was made for rain boots somewhere in New York. A check of our account does show an order made by someone at the Commack, New York store (991) for rain boots. I was told that it normally takes sixty days to research, however, this appeared to be a clear case of fraud, and we would receive the money back in a short time. It did not happen. I contacted Kohl's several times, to no avail. I then did a little research early May 2024 and found the email addresses for the CEO and one of the other corporate officers. I emailed them and got immediate attention. We finally got a refund over three months after our money was taken. We were told that a mistake was made by a Kohl's employee and they had lost our complaint. It is clear that had I not contacted the CEO, we probably would not have gotten our money returned. There was no apology from Kohl's...no small form of compensation for their error...only a short letter stating our money was refunded. As a result, we no longer use a Kohl's credit card and will refrain from shopping with them in the future. read more

Bought a Christmas present for 75 online. Kohls shipped an open/used item. Brought it back to exchange and they only could do a return and told us it was Kohls.com that was the issue. They said we could reorder online for $102 and if we wanted we could come back again for the price match. Manager Hunter was extremely rude and belligerent about how different Kohls store was from their .com site. Buyer beware. read more

Well, it's a Kohl's discount department store, so what can I say? I can say that it's A-OK, eh, okay? The store was clean, things were marked with the correct price and people were nice to us. No complaints! I'm not a fan of Kohl's, for unknown reasons... it just doesn't do it for me, but this is one of the better ones and maybe even the best Kohl's that I've been to recently. Thus, take my 4-star rating with that in mind: this location is a great store, but I don't care for the chain itself in general. (So something like 5 stars for this location, but maybe 2-3 stars for Kohl's in general, is what I'm trying to say awkwardly in a hesitant and strained monotone voice and furrowed brow and goofy smile.) Kohl's Eau Claire: heck yeah, Batman! read more

I have shopped Kohl's for years when I lived on the mainland and have always been happy with the store. I moved to Hawaii and unfortunately couldn't find my credit card in all the boxes so couldn't cancel my account. My family , on the mainland, started getting recorded phone calls at 7am saying I had an outstanding balance. This went on for a week while I was trying to get moved. Finally found a customer service phone number on an old email and called. After at least half a dozen commercials urging me to buy "something", I was told "this is the wrong phone number. Called the next one - same thing, called the next one - same thing. FOUR different numbers!! ALL COMMERCIALS!! Finally I got a "person" and by then I was pretty upset. He was like a robot, just info please. Paid my small amount of owed bill and cancelled my card. Goodness, what a negative experience!! read more

Front-line leadership at its best! During a recent "curbside" pickup (Eau Claire, WI store) my order was mistakenly provided to another who identified themself as me - the thief made off with a pair of running shoes; perhaps they'll twist an ankle. The service representative apologized for the mixup and quickly found another pair. No need to track down management or make excuses - he took responsibility and ownership and corrected the error immediately. This unfortunate situation was rectified by that empowered front-line customer representative. Nice job Kohl's!! read more

I walked up to Jannet on 4/2 about wanting some mascara. Even though she had no idea what the makeup department had she went out of her way to continue to help me. I found the best stuff! Then my boyfriends mother and I went to her resgister go purchase some items with an exchange. I also forgot my Kohl's card which she had to look up. She had a smile on her face the entire time and was a true joy to work with. I didn't have enough money for an item I fell in love with, so she put the item aside so I could purchase the item a couple days later. I personally have worked at kohls myself, and Jannet is an outstanding employee and will go above and beyond to make sure her guests are in good hands. Thank you again Jannet. It was VERY much appreciated and I will continue to shop at the Eau Claire Kohl's. read more

Love all the discount racks!!!! I bought all my daughters school clothes here!!!!! One of my favorite places to spend my paycheck!

I am waiting on 2 pair of leggings that have been lost since Nov 24th which was the estimated arrival date by Pitney Bowes, yes I know they just "print" the labels, but turns out they own Newgestics a shipping company, which is the company that has said my package is sitting in their Greenwood, IN "partner facility". My problem with Kohl's is the representative asked me to wait til December 10th and check back and let them know (I guess waiting on hold for an hour is considered good service). I told her no, I wanted it resolved since the item has been "lost/in limbo" for 7 days straight, no movement since 130am Nov 24th. She said that was the best we could do, I asked for a supervisor. He apologized and I told him, if the product was at the store, I could have gone there and picked it up, came home and had dinner by now. I understand it's a busy season, but to be asked to wait 16 days for a package to not move (ie Dec 10th) to get my money back was ridiculous if the item hasn't moved at all since Nov 24th. He apologized and said he would ship me one of the 2 items, since the other is out of stock. That package is in fulfillment and not moved since Dec 1st, nor have the replacement items I thought I would order, just in case! So I've paid my bill and they will owe me approximately $80 for what hasn't mowed from Pitney Bowes/Newgestics since Nov24th. Then I will have to cancel my order from Kohl's that I tried to order to replace this debacle. I hate ppl who thing they need better service bc of the amount of money they spend. Just treat every customer as if they were the most important customer they have and fix common sense problems with common sense! The last 2 items that never got here were 2 leggings out of a $285, order. My replacement items were $80, yet nothing has moved so they will owe me approximately $160 when this debacle is over. I used to tell all my friends were I got my 50+ athletic shoes, bc Kohl's has some wild colors, but after this gets settled on Dec 10th, I think I will move to Dunham's for my shoes! Not to mention my other casual clothes! read more