Here's to my 100th Yelp review. Going to Chanel is sometimes a bit tricky. Having been to multiple boutiques in the US and Europe, I have come to expect a pleasant experience with friendly assistance and a decent selection of the latest season's collection. After all, you really are paying for an experience and an investment piece. I was hesitant to stop by this boutique as I've heard of other shoppers' unwelcoming experiences here. Nonetheless, here's a snippet of my time here:
My husband and I came by a few minutes after the store opened as our hotel was very close by. Already, there were a few other patrons inside. A few people were there to simply pick up pre-ordered items while there were also those browsing. Already having my eye on a Chanel Boy flap bag, I glimpsed at the various display cases. Eventually a sales associate did offer to help but ended up handing me off to someone else. This was actually much to my favor as the second SA was much more helpful. She listened to my thoughts in what I was looking for and brought out multiple, newly delivered pieces just to see how I'd like them. After comparing several pieces, I decided on my bag. She also assisted me with the costume jewelry and small leather goods. Again, offering to show me many pieces that were not necessarily in the cabinets but rather, in the storeroom... until I found pieces that I was really happy with. They didn't offer us any champagne or drinks as other locations sometimes do, but overall, I'm happy with my purchase and pleased with the experience. I'll be stopping by next time I find myself in Vienna! read more