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    Koby Mitsubishi

    5.0 (1 review)
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    9 years ago

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    Andrew's Imports - The lot!

    Andrew's Imports

    (23 reviews)

    **Service Department Review**…read more Imagine moving to a new city and three weeks after the move, hubby's car decides to overheat at red lights and loses its entire mind! Well, that's what happened and of course, being new to town-- we had no clue where to turn and needed immediate help. (Preferably, without being raked across the coals!) Not one, but TWO recommendations from the hubby's office sent us (literally) running into Andrew's arms, and bracing ourselves for a decent report. Just as described, Andrew's took great care of us. Reggie helped us originally and offered great customer care. Andrew's replaced the necessary sensor and a coil of some sort (don't make me talk car parts, I'm not classically trained), graciously offered us a loaner (we couldn't accept and used my car), washed hubs' car, AND quoted us a truly reasonable price (and by reasonable, I mean I didn't get the urge to cry)-- just went above and beyond! Fast forward-- We've now returned 2 times for regular maintenance and checks since our arrival, we've recommended Andrew's to a friend, and the level of service continues to exceed expectations. My last visit to the lot had me strongly considering buying one of their gorgeous cars that I can't afford, but the hubs pulled me away before any real damage was done! Andrew is the best, truly helped us, and now we're in it for the long haul! Also, doesn't hurt that he's a South Alabama supporter. All in all, our money and our vehicles are safe at Andrew's Imports! Now, about that car...

    Great people to do business with. Love my SUV! I'll do business with them again next time I trade…read morein.

    Springhill Toyota - Corrosion

    Springhill Toyota

    (32 reviews)

    Well, strike 2 on the parts department. Changing oil on the fleet this weekend, checked on line for…read moreparts prices as would prefer OEM over after market. Looked online for part numbers and prices. WOW filter for the truck is less than 5 bucks. I can get both the Toyota and Lexus filter here, as well as the oil priced fair. Didn't complete online purchase as I will just stop by and get them while I am on that side of town, no need for delivery. Dude behind the counter let me know that price is online only, OK so, I will just complete online purchase and be done. No not possible, on Saturday online purchase won't be completed in the system, gotta wait until Monday. Really? What kind of bullshit is this? I gotta wait 2 days for the online price discount to save a whopping 2.05? No problem, I will just go get a filter somewhere, anywhere else. FYI I spent 15 bucks at auto parts store. This online price point to drive business to the door just blew up in their face, as you can tell I will spend 3 times the money to do business elsewhere. I suppose customer service has left the building COMPLETELY. I would hate to think I lost a customer over 2 bucks because I am sure they spend more than that on advertising to get a shot at selling a truck, but what do I know? I would have given the damn filter to a customer to "earn" the opportunity to sell a vehicle, but I am in sales and make my living in commission and I didn't mention my upcoming purchase potential because that's not how I do things. I am not trying to get anything for free, just the advertised price every Toyota dealer in the state post. I am certain these clowns will see me as the problem since I keep trying to do business with them and they just don't want my money. Ya'll do realize that I buy cars for these parts right? The truck has 98k on the clock and will get traded before it rolls 100 'cause that's where I take the next depreciation hit. Oh so that's why I wanted a OEM filter, looks better to trade with that in place I expect. Side note, my dealer I purchased this from has changed hands and my contact there is now gone, so I am seeking a new dealership to call home for Toyota purposes. Guess who it won't be? Oh well I will give Palmer's a shot next weekend to trade me into a new truck.

    I purchased a new lifetime battery 3 months ago and had to have my car jump started afterwards. I…read moremade an appointment to have the battery checked. Sat there for my usual 2 hours only for them to tell me the battery was good. He recommended that I returned to have my alternator checked. I'm past pissed off because that could've been done during those two hours!! All of my service has been done with Toyota!!!!! Everything including tires and oil changes. Only after I popped the hood did they really clean the battery which had corrosion to it. The service has gone to pure trash. Makes me Never want another Toyota

    Toyota West Mobile

    Toyota West Mobile

    (95 reviews)

    I'm a little disappointed by today's visit. I booked my 45k mile service appointment, thinking I'd…read morehave my oil changed, fluids topped off, tires rotated-- all that jazz. My appointment was for 9:15, but I arrived at 9:10. They took my car and told me service advisor was David. I said I was waiting for my car because I was starting my trip back to Colorado today. TWO HOURS LATER-- at 11:10-- my car is ready. However, I found out that for this appointment, all they did was rotate the tires. Why in the world did it take 2 hours to do this?? Part of me is annoyed that my oil wasn't changed anyway, knowing I am driving halfway across the country and this is what I had asked for when I booked the appointment over a week ago, but even though they didn't change the oil, it should not have taken 2 hours to swap some tires around.

    I made an appointment to come in last week before a trip out of town. I had a maintenance that was…read moredue within a few hundred miles so I wanted to do it a little early. I arrived 10 mins before my appointment, waited for 15 mins till a gentleman told me a service advisor will be with me and to pull up further in the service lane. I waited for another 20 mins in the car, no one came out so I went in to see if someone could assist. A service advisor said they're running behind since they're shorthanded, apologized for the wait and someone would be with me shortly. So I waited for another 20 mins, no one came out then I decided to leave. Worse experience I've had at any dealership. Ever since they've changed over from Palmer's, the level of service isn't there anymore.

    Koby Mitsubishi - car_dealers - Updated May 2026

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