I have been a client of SMA since inception. Their doctors and nurses are highly knowledgeable,…read moretrained and well connected to other docs when additional expertise is require. Yet most importantly, there is authentic care - and concern by all staff members. They go the extra mile to be helpful and responsive. All staff are customer focused and kind...so grateful to be in their practice.

I just started going here this year. If I want someone to respond or prescription, I don't want to…read morewait. Sometimes I don't have time to wait so this seemed like a really good option. From my first appointment with Dr. Shaikh, I knew that I had made the right choice. I actually have never had a primary care doctor take that much time to have a conversation about my health on an individual level. I really liked the doctor I had before I came here, but it was a totally different approach and she retired. I'm very glad to have gotten a doctor at SMA. When I needed some help right away, I sent a message and heard back within less than hour and easily got a prescription filled right away. So far, I am very happy I made the choice. Well worth the small premium you pay for access to a higher level of care.

I went to make an appointment with Dr Hodge and the office was empty with no signage on the door…read moreexplaining why or if they moved. Website is still up I called the number get it busy signal every time I call and for that I'll give them thumbs down and a one star Does anyone know if he's still in business closed his doors

Dr. Hodges has been my primary for 20+ years. He's very attentive, compassionate, knowledgeable,…read moreand dedicated to your health. The staff are amazing, especially Louisa. I haven't been able to get a hold of him though. If anyone knows anything please update us.

Last fall after visiting 5 medical professionals, 4 rounds of antibiotics and a course of steroid,…read moreI was still sick. I went to see Dr Bridges whose first words were " I have a plenty of time". She listened to my lengthy explanation then she diagnosed me as radiation pneumonitis. Showing me the results of my CT scan, she explained with carefully chosen words so that I clearly understood. She was knowledgeable, encouraging, kind, personable, and I was pleasantly surprised to know a doctor like her still exists. She reads my messages and responds to me with personal caring notes, while there are fewer doctors nowadays who read and respond to their patients' messages. I was very impressed with Dr. Bridges. She is one of best doctors I have met. I recommend her highly. The Polyclinic should be proud to have a doctor like her.

Dr. Troiano has been my primary care physician for the last year. She is always very friendly. I…read moreusually book my visits in the middle of a workday, and she is always on-time and doesn't waste any. I struggle with mild anxiety, and sometimes I get really freaked out about medical stuff. She's always been very understanding and usually responds to MyChart messages within 2 days. If you're looking for a primary care physician in Seattle, I cannot recommend her highly enough.

Dr Troiano has been my doctor for 9 months. I can not recommend her to anyone. I very much liked…read moreher at first but now realize that either she can not care about her patients at all, or she knowingly works for a clinic that does not care for its patients. She came off strong and sounded like she knew what she was doing. Yet she overdosed me with a med the first month out, I am blind and she changed my meds dosage and did not tell me. She was asked the first visit if she could refer me to an oncologist for cancer followup, it took her 8 months and she could not do it, I finally found an oncologist myself and had to beg for her to send the referral, this also happened with diabetes followup, and other referrals, she never once got a referral the first, second or third time asking, and she constantly sent you to the wrong people, I was giving a referral to prostate cancer, I am female and had breast cancer. She refused for months to set up my meds in script talk a reasonable accommodation for blind individuals. Between her and the pharmacist it took 7 months, once it was finally done, the doctor asked me to bring all the meds I finally got after waiting for 7 months to her office, where her nurse stole them, they all disappeared never to be seen again and no one will say what happened, and it has been 7 weeks and I still don't have replacements for those meds. The list of incompetence with this doctor and her staff is so high, I can not recommend her to anyone, or this whole office and staff.

I suffer from severe depression and have been to this clinic for several years. However, my…read moreprovider recently took a sabbatical and so I transferred to a new provider. This provider repeatedly told me he doesn't have time to read my messages via their own patient portal, and when I expressed to him my need to see a mental health provider he tried to commit me. So asking for help obviously means I need to be in a padded room I guess. This is the most antisocial approach to medicine I have ever experienced. Unless you want to end up in a padded cell I certainly wouldn't visit or trust this office.

I have be going for 7 - 8 but will be looking for a new provider. My provider went on sabbatical…read moreand his replacement is only in the office 2 days per week. The office staff has REALLY deteriorated in the last year.

After a positive experience with the facilities in Bellevue for my fiance, I booked an appointment…read morefor myself at the First Hill office, and I have been pretty disappointed so far. I saw a new doctor to their internal medicine staff, Dr. Mei Allison. While she was friendly enough, she didn't seem as knowledgeable as I would have liked. There seemed to be distinct communication issues. This was confirmed when I went to pick up a prescription from the pharmacy that she supposedly faxed it to and discovered they had never received it. I called the main number and was transferred four times before reaching her assistant's voice mail. I left a message early in the day, around 10am, and I never received a call back, despite the recording stating that calls would be returned at the end of the business day. If I do decide to return to Minor and James, I will request a different doctor, but at this point I am considering finding another medical group or perhaps a smaller doctor's office.

Like most people, I'm not a fan of doctors…read more I have found, at Minor and James Rheumatology department, a capable, caring and thorough doctor named Kristi Kenyon. Dr. Kenyon has a commendable bedside manner, effective listening skills (so rare!) and a determination for success I haven't found elsewhere. And like any good superhero, her sidekick/head nurse Loli, is an amazing human and skillful support system for the doc. The staff at the front desk are polite and pleasant and I've never had a problem that wasn't solved after I called attention to the issue. I'm sure all the departments are different but I've truly found someone I'd like to work with until I get my aggravating, painful condition under control. I wish everyone who has a chronic disease could be this lucky.

Dr. Crowley was my doctor for almost nine years. As an internal medicine doctor dedicated to…read morecomplex cases (and geriatrics, outside her care for me), she was an excellent diagnostician, gentle (very gentle; she's a fat friendly doctor) preventative and lifestyle guide, and confidant. Under her watch I had open heart surgery, was referred to several specialists and got much more well due to her skillful coordination (and behind the scenes blocking) of specialists. She was always beaming to see me and I miss her now that I live in California.

I came to Dr. Brooling complaining about several problems with my GI system, one being a very…read morestrange problem with the left side. I was given a readout of a normal MRI....except it wasn't. My left side was starting to shift upward but no one gave me the proper readout or the imaging for the MRI until it was too late. Fast forward to today, my stomach is herniated into my left chest, my intestines are pushed into my spine, my body is gurgling in my left back up to my SHOULDER. This is not a typical MRI nor is it in line with my prior imaging. Yet I was left in the dark. Note the left side is the right on the image. Stay far away from here, and do not believe any normal testing.

Dr. Elizabeth Broussard performed a routine screening colonoscopy on me in 2025. Unfortunately,…read morethe result was incomplete due to an unsuccessful bowel prep with some retained colonic stool. A recommendation was made for a repeat screening colonoscopy in 1 year with a more intensive bowel prep. At the time, Dr. Broussard could not or would not talk to me post-procedure, but instead directed one of her minions, the recovery room nurse, to advise me of the test findings, post-procedure instructions, and recommended followup. I found that odd and somewhat offputting at time that she was unavailable to spend 2 minutes discussing the test results and her recommendations. However, I let that go - figuring I still possessed enough mental acuity to read the hard copy of the colonoscopy report and follow her recommendations. I, therefore, cannot comment on Dr. Broussard's communication skills or bedside manner. It is impossible to do so if you haven't even had a opportunity to talk to the physician. Now, a year later, I scheduled both a repeat colonoscopy and a cardiac echo that my primary care physician had recommended for an incidental asymptomatic murmur detected on a routine wellness exam. The echo was to be performed one day after the colonoscopy. Two days into my more intensive bowel prep (Miralax twice daily and a restricted low fiber/low residue diet), the Pac Med GI clinic called to notify me that they had cancelled the procedure because an echo had not yet been completed. Since I was already in the midst of the pre-procedure prep, I asked the clinic if they would check with my primary MD to gain a medical assessment as to whether I was stable to undergo the test. They refused to do so. I then asked if they could contact cardiology and expedite the scheduling to my routine echo ahead of the colonoscopy so that the latter procedure could continue as scheduled. They refused to do so. I then asked if they would reschedule my colonoscopy at a later date after the echo was completed. They refused to do so. The scheduler advised that they would do nothing until the echo report had been completed and reviewed by their clinic. I should simply call them at a later date. My impression of Dr. Broussard and the Pac Med GI clinic, of which she is listed as the section head, are as follows: Physician-patient communication and interaction is shambolic (and actually absent in my particular case unless you consider a only written report without the MD speaking to the patient to be sufficient). Pac Med clinics are apparently so balkanized that the different departments are unable or unwilling to coordinate between each other. This creates a logistic nightmare for the patient when scheduling tests. It is irresponsible to require patients to initiate bowel prep instructions without having reviewed their records to determine if you are willing to perform a procedure. Their cancellation of my procedure should have been communicated before instructing me to start a bowel prep. This could have been done by having the nurse anesthetists review my medical records ahead of time. The clinic's refusal to even allow later scheduling of an elective procedure at a later date when other tests would have been completed reflects an inflexibility that is ridiculous. For any new patient considering using the Pac Med system and especially their GI clinic, I would suggest they consider an alternative - Swedish, Virginia Mason, Kaiser, etc. The care and customer service at another clinic can not be worse than what Pac Med offers. Pac Med's customer care recalls the old Ma Bell slogan: "We don't care. We don't have to."

Dr. Wang is an INCREDIBLE Doctor --- Highly recommended!! Very thoughtful, empathetic, and…read moreattentive. Wish every Dr. was this good.

Dr. Wang is awesome. I've been seeing her for over 5 years now... There have been several…read moreoccasions when I could not get an appointment to see her because she's so popular... when she saw me in the halls at the clinic she told me flat out she would fit me in and went to tell the receptionist. She really cares about her patients and very professional.

Dr. Karmali is the best doctor I've ever had, and I've had great doctors in the past. I visited her…read moretowards the end of last year as a new patient and she spent about 30 minutes getting to know me before checking everything that I asked her to. She made me feel comfortable and relaxed every step of the way, talking me through everything. Dr. Karmali is extremely kind, attentive, gentle, humble, and calming. She went to UW Med School, so extra points for that! Another cool thing is that Swedish uses MyChart, an online personal health record system where you can see your medical history, appointments, messages from your doctor, etc. Strangely, when I called to make an appointment, the receptionist said that Dr. Karmali did not have any openings until January 2015. However, when I went online to MyChart, I saw multiple openings between now and the end of the year. I ended up making an online appointment with Dr. Karmali for early December and cancelling my phone-made appointment with another doctor at Swedish. I am so excited to go see Dr. Karmali again soon!

Dr. Karmali is by far the best doctor I have ever had. I found her at Swedish Downtown on 4th Ave…read more(she's still there) when I first moved to Capitol Hill in 2008 and even when I moved down to Puyallup, out of state, and then back again (now live in Tukwila) I continue to keep her as my primary care physician. After my motorcycle accident in 2009 Dr. Karmali checked up on me and worked with my medical records from Harborview to continue with my pain management care. To this day she still works closely with me on this care and has been very good at keeping an eye out for my health and well being and continues to work with my pain management doctor at Harborview. Dr. Karmali set me up with MyChart (available to all Swedish patients) when I moved back to WA and through that I am able to discuss issues with her without having to make an appointment to go into the clinic (I'm already there enough as it is!) and she is quick to get back to me usually same day but definitely within 24 hours. She even responds on her days off and to me, that is complete dedication and proves just how much she cares about her patients. I have recommended her to a couple of friends and they love her as well. Dr. Karmali is very knowledgeable and caring. If she is unsure of something she will investigate the issue to ensure that you get the best possible care. She is just an amazing doctor and an even more amazing person.