I was a customer at this facility for 13 years and spent. $25,000+ this is how they treat customers with disrespect. Now let's pretend for a moment people have things going on with their lives. We don't have time to correct simple math errors that you learn in grade school. So I make a normal payment of $180 my locker the size of a semi trailer. KO Storage Headquarters office staff credits me $18. The very next month I'm auctioned off. When I found out a part of me died. That locker held my retirement and my Harley Davidson. When I first talked with management they offered every penny I spent with KO Storage 18 months I said NO! The the next guy said I will get your Harley Davidson and family pieces what else. I said EVERYTHING! No communication from anyone after that. In which I emailed the owner a few times NOTHING! When I was communicating with them they were telling me so many lies. When I told them they were telling lies then they denied telling me them? Perhaps it was a shock after all their math skills were not the truth/correct either. I'm running low of characters on this page. There's much more to tell and will be told on YouTube by a movie star that's narrating for me. I just would like hard working people to know...what has happened to me. It could happen to you... Not having my retirement and Harley Davidson and being disrespected makes me think of the late great... John Wayne and one of his sayings.... " A Man's Got To Do What A Man's Got To Do" read more

DoNOT go with this storage company they are the most dishonest I've ever dealt with our bill has NEVER been what it should be we've been there over 2 years it started out at 88 amonth we Re now up to 135 a month we have our own rental ins which we have given them several times yet they keep charging us for ins it is ridiculous the unit we have is online for 98.00 a month but we pay 135 I'm so sick of this place just giving a,little heads up also there were 3 weeks over the winter that we couldn't get into the gate they gave us a new code still couldn't get into the gate so I feel like I should just let people know how this place operates read more

I had a storage room with a local company in texas. Was only paying $58 a month. The company raised the rates by $10 a month then we get notice immediately that they've been bought out by KO STORAGE in mn. Then we get notice that we are going to be automatically charged a monthly rental ins fee (unless we get our own) then I get notice that they are raising my rent so then it was $88 a month. Then I got another notice they were raising our rent so now I pay $98 a month. Then I just got a letter that they added flood ins to this ins program so now they are charging an additional $1 every month. way to treat loyal customers. I've had this room for years. But never worry, I'm about to move my crap out of there. No I don't recommend this company! read more

DO NOT use this facility. This is the first negative review I've written in my life and hopefully my last. It started the beginning of June. The passcode to get into the facility didn't work for me. I called and was told an electrician would fix it... This happened multiple times over two weeks. It finally got to the point where they just left the facility open for me because it wouldn't work. I called and asked to speak to a supervisor multiple times and they said I'd receive a call back. Never happened. I finally called today and waited on hold for half an hour. Got a hold of Desiree and she basically told me I was lying "it was only that one time". No, it was a full two weeks and it caused me to miss on a golf tournament, an opportunity to go camping with my kids and caused me to need to go buy new camping gear. The facility isn't managed well, the customer service was horrible and it's miles out of town. Find another unit at all costs. Spread the word. read more