I can't begin to thank the staff of Knotts Funeral Service enough for their sensitivity, professionalism, and general overall friendliness during this painful period in my life. I had to fly out from California after my brother died in late March. Heather, over at the Crisis Center of the Chapel Hill Police Department, kindly provided me with a list of funeral homes. While everyone was professional, they were also almost twice as much as Knotts. And while I know it might appear unseemly to some to consider costs when it comes to planning the death of a loved one, it was less about the cost of cremating my brother than the way cremation was presented. Each person I spoke with at Knotts took their time with me. I never felt rushed nor did I feel like I was just a potential sale (as I did at a few of the others). While I will probably not need their services again, I can't recommend them highly enough. They are a small, family-owned business and it showed in every aspect of the process. Thanks, everyone. You made the pain a little more bearable for me and I hope others read this review and take my advice and use your services. read more