I live in Milwaukee and have a home up in Shawano County. My home is equipped with a Nest thermostat so I can monitor the heating conditions in winter and turn on the air conditioning before I leave town in the summer. I recently noted my Nest was offline for 4 days which was unusual so I decided to begin my 3 hour drive north. About half way there I got an email from my Nest that the safety temperature of 45 degrees had been reached in my house so I knew the furnace was not working as the temperature should be maintained at 55 degrees.
While approaching Fond du Lac, I called Knope to see if they could get someone out to check on my furnace. This was around 2 in the afternoon that I made the call. I explained that I was in route but that I would have a neighbor open the house if I was not there. Knope said they would call me back. They called and said they had a technician on the way there. Within the hour they called me back and said that I had a bad heat exchanger. The tech and gotten the heat going and I should be good for the night and that they would be back in the morning to replace the unit. But the best news of all was that this was covered under warranty. I was pleasantly surprised as the unit was almost 10 years old.
I was still in Appleton when I got this news so I can't say enough about how pleased I was with Knope's service. The next day the new unit was installed and is working perfectly. They did an excellent job. I would highly recommend using Knope Heating and Air Conditioning as your service provider. read more
One star may be too high. Took apart my heating system to replace 2 o-rings 2 weeks ago. Never received any follow up call on when there coming back out to finish the job. Looks like I will just order the parts myself and finish the job. Unbelievable read more
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Our old furnace had a bad heat exchanger, We called on Monday Morning, they came Tuesday per our request. By Thursday at 12:00 we had a completely new furnace up and operational. Offer to let us use heaters to keep the place warm, but we have a wood stove also so we were fine. Great service! Not sure why it shows California as my location, Pretty sure it's Suring, WI, lol. read more