Never book a taxi with knockabs! I have never experienced worse customer service in my life. Last night I booked a taxi from ballyhackamore into the city centre, which arrived promptly and the driver was friendly. This was the first time I had used this company, being new to the area, and I wanted to give a small, local independent company a chance. At 9pm i phoned to book a taxi home from the city centre for 12:45. I waited at the agreed spot from 12:40 and was repeated told on the phone that the taxi was on its way. I also received this information via text message. 45 minutes later I was told that the taxi had been there to pick me up, but I wasn't there!! The less than charming receptionist told me "I'm not discussing this no more with you!" and hung up. I had not moved from the spot and had deliberately chosen a quieter street away from the busy cathedral quarter. I phoned the taxi office at least 15 times with no taxi ever appearing. I finally got home with a black cab at 3am! Lucky I was not alone all this time, however this could have easily have happened to a young female and there could have been an unhappy end to the night, having to hang around alone in the city at this time of night. I will never be using them again! read more