A Mixed Experience - Great Owner and Manager, but Issues with the Salesman…read moreFirst, I want to start with the positive. The owner and manager of Kingdom 1st General Contractors were great, and I had no problems with either of them. My roof is now complete, and the crew did a great job. I am very happy with the finished roof.
Unfortunately, my experience with the salesman was a different story. He made several promises that were not kept, although I will say that the owner and manager stepped in and made things right.
I was told by the salesman that my plants would be covered during the roofing process. They were not initially covered, and it wasn't until I went outside and started taking pictures that action was taken. The front yard was cleaned up and was free of nails. However, the backyard was not cleaned up, and I am still finding and picking up nails and small silver roofing pieces.
This is a major concern for me because I have four grandsons who visit, as well as my dogs. The thought of one of them stepping on a rusty nail is very concerning. Proper cleanup should be an important part of completing a roofing job.
Another issue was communication and follow-through from the salesman. Before we signed the contract, he was very diligent about calling and stopping by. After the contract was signed, however, it took several weeks for him to pick up the check so the company could get started. It seemed like something else was always more important.
When I asked for the owner's name and phone number, the salesman finally came by. In fact, he stopped by about five minutes after the roof was nearly completed. I showed him the front lawn and the flowers that appeared to have been damaged. He told my husband and me that he would come back and, if any plants needed to be replaced, he would plant them himself. I suppose he moved on to another job because that never happened.
I have waited to post this review because I have gone back and forth about whether I wanted to. I don't want to take away from the fact that the owner and manager ultimately stepped in, addressed the problems, and made sure the roof was completed properly. For that, I am grateful.
Overall, I am happy with my new roof and the work the crew did. My biggest disappointment was the lack of follow-through from the salesman and the cleanup issues.
The roof and crew were great, and the owner and manager were great. My experience with the salesman, however, left a lot to be desired.
I initially contacted the company directly regarding my concerns. A gentleman who identified himself as the crew manager reached out to Michael and asked what had happened. After speaking with Michael, he also wanted to speak with me.
I was on my way home at the time, so he told me to call him when I was available. When I got home, I called, but he was busy and said he would call me back. Unfortunately, after several additional attempts to reach him, we were repeatedly told that he was unable to talk at the time and that he would return our call.
After waiting approximately, a month and making multiple attempts to have a conversation and resolve the matter directly, I have decided to share my experience publicly.
My intention in posting this review is to make other customers aware of our experience and to hopefully prevent anyone else from being treated this way.
