This by far, the worst experience I have ever had in my entire life. I wish I could make this up. Three different rooms in 1 night.
My wife and I planned to stay for 2 nights, we were in town for a wedding.
First Room: At about 930pm on a Friday night, The fire alarm started to beep, and the tv didn't work. The Girl behind the front desk came over, couldn't fix either and said we would get another room next door. I asked her to check the room to make sure everything was good before we moved all our stuff, she said it was good.
Second Room: The first thing I did was check the bed sheets. They were stained with yellow urine and had pubic hair all over. It was disgusting. I called the same girl at the front desk and told her. Her response "I don't know what you want me to do". I suggested she either change the sheets or provide us with a refund.
5 minutes later she shows up to our unit with fresh sheets, and said we could change the bed ourselves, because she didn't now how. My wife was obviously furious at this point, and told her we were not going to change the sheets.
The girl became distraught, walked away from us as we were talking to her.
The manager called our room, and was screaming. He said "I will not give you a refund, get the hell out of my hotel".
Seriously, I am not making any of this up.
I went to the front desk to talk to the manager, he continued to scream at me. I told him that he needs to calm down, and that we need to speak like gentlemen.
I explained to him the situation with the sheets. When he calmed down, he offered to give us a third room.
Third room: The manager was beyond confident that this third room was perfect. The first thing he did when he showed me the room, was turn on the tv, it didn't work...I opned the bed to find strands of hair all over. The manger was obviously embarrassed at this time, and apologized profusely.
He blamed the cleaning staff, and said she would be fired(pathetic excuse).
The manager spent the next half hour changing the sheets himself and fixed the tv.
The shower was disgusting. The shower curtain had black mold on the bottom, and there was left over, used soap from the previous tenant in the bath tub.
Again, this was easily the worst, and yet most memorable experience I have ever had. We were better off paying an extra 30 bucks and staying at another hotel. read more