Freeport Medical is moving into a boutique healthcare model. Members will have to pay $3000 a year…read moreto be a patient. https://www.mdvip.com/doctors/brianknightondo

Unprofessional, first solution is pushing pills, staff is uncaring, poor communication, will not…read moreassist in referrals for services they advertise on their website that they offer. Sent incorrect information to a facility that I had to work with my insurance agency to get because Freeport Medical Center refused to help me with a referral. They sent the wrong phone number to the facility to contact me, which created a major issue and inconvenience. Unapologetic, insincere. Refused to transfer my medical records due to a balance on my account, which is ILLEGAL. I had to threaten legal action before the office woman would agree to send my records along and then she told me I was being put into collections. If i could give zero stars I would. I once stood at the front desk for 25 minutes without anyone checking me in, no bell, no sign, then when I did call out for someone because it was past the time of my appointment the woman was agitated and I was made to wait an additional 15 minutes. The nurse was very aggressive when checking my blood pressure and put the cuff on way too tight and I let her know it hurt and she laughed. I was sent for blood work and the results were never discussed at my next appointment until the appointment was over and I asked about them. This place is rude and completely unprofessional and unethical.

Marcelle has truly transformed my life with her weight loss program. With her guidance and support,…read moreI was able to lose 26 pounds, but more importantly, I gained confidence, discipline, and a healthier relationship with myself. She is incredibly kind, patient, and encouraging, and she genuinely cares about the people she works with. Marcelle made the entire process feel doable and never overwhelming. I always felt supported, understood, and motivated. I am so grateful for her and cannot recommend her enough.

My experience with this practice was disappointing. I felt pressured to enroll in the 6-month 'VIP'…read moreprogram and prepay during my initial consultation, preventing me from reviewing prior client experiences. Subsequently, I encountered several issues. Communication was inconsistent, including missed Zoom appointments, failure to provide access to advertised online resources, and infrequent, unclear communication regarding the program's strategy. While Marcelle demonstrated expertise and I did observe some positive outcomes, I found the communication and interpersonal style to be less than satisfactory, echoing concerns expressed by other clients. Furthermore, the website's claim of insurance acceptance is misleading, as insurance is not processed. Cathy, the office assistant, was a consistently positive presence, offering exceptional communication and support, which I greatly appreciated. Exactly 50% of the way through the program, I submitted a formal written request to withdraw and requested the 50% refund for the unused remainder of the program (a SUBSTANTIAL financial investment). While a partial refund was provided, it did not align with the full 50% I requested.

Poor communication from staff. Most problematic was not being able to see my provider and saw an NP…read morenamed Casey S who was rude, rough, and just didn't care. May as well have seen Regina George for a provider.

there is no reason what so a person should have to wait 20 minutes to have a person answer the phoneread more

All these charges to Dr Pete are RIDICULOUS AND SO VERY WRONG. He is the best doctor in Maine! He…read moreis smart and attentive and keeps up with all new processes. He is funny and loving and exceptional man... so much bullish.. going on.. don't believe the asses.

Dr. O'Donnell is the absolute best doctor in all of New England. He is well versed in all aspects…read moreof health issues. The staff at Harborside Family Practice is very friendly, knowledgeable and easy to get along with. I've never had to wait and I get a feeling of being at home at every visit. The most comfortable doctors visit ever and you will feel like you are the only patient he has. Dr. O'Donnell has literally saved my life so I can't say enough about his superb medical skills. My two sons and I consider ourselves to be very fortunate to be able to have him as our doctor.