I went to the knickerbocker on whipp rd in Kettering looking for a specific product . I was great…read moreby a young gentleman by the name of Sam asked me right away if he could help me I told him when he was looking for he told me that he was sorry that they were out of that product. ask him if he knew if the store had them and he I was assuming maybe a manager and very hateful she said I don't know. was kind enough to call the Beavercreek store and find out for kudos great customer service. The young girl needs more training in customer service

We have left several messages re our pool opening. Scott and Twila were out to open the pool…read more After they had left we had noticed that some of our jets are not working. We have tried to reach out and have not received a return call. Knickerbocker wants to charge an additional fee to do what should have been done originally by the opening team. We are simply requesting that the job that we paid for be completed. If there is something that needs to be fixed...we'll discuss that at that point. I will update review if we ever get this resolved.

My experience has always been great with Knickerbocker. I appreciate being able to have my pool and…read morespa water tested throughout the year. Top notch service and products.

Untrained staff and expensive. I truly like to support local small business and, in the past, have…read moredone about 700 annual in chemicals and supplies with this store. No more. Internet and discount stores are about half the price with better service.

Great place for kids and adults. Big 0 depth entry kids play area, slides, and separate…read morelap/deep/diving pool.

Buckeye pools built our pool a number of years ago. It's quality work and almost no maintenance…read moreother than spring set-up. There wasn't a lot of pool extras to look at or buy. What they are good at is building great pools.

I have an older Buckeye pool that I've been trying to get fixed (the fixtures holding the walls on…read morehas rusted away) and am not having any luck with Buckeye pools. Because they have the exclusive on the fiberglass walls, other pool places won't work on it. I bought my house with the pool. Issues I have: 1. The pool itself was not put in right (they said so themselves!) They skipped putting in the concrete that layer That the walls are adhered to, thus increasing the risk of the metal strips holding the fiberglass walls to the concrete to rust and break off. Yes this has happened. 2. THERE IS ABSOLUTELY NO! NO! NO! CUSTOMER SERVICE!!! Always an excuse why they can't come out and look at it. Currently they say it's a busy time of year....REALLY? I'm probably going to put a new pool in and it WILL NOT BE Buckeye pools doing it! I have washed my hands of these people! There is no value to a pool that only one pool company can work on! There is no value to this type of pool when if the walls pull away from the concrete no one will except touch it cause it a Buckeye pool! Think really really hard before installing this type of pool and using Buckeye pools!

I spoke with Ron and he told me to send pictures of my hottub problem. That being said, he…read morediagnosed the problem told me what to get and where to get it. Said I could do it myself & didn't feel comfortable charging me for this. Also if I had any issues to call him anytime or he would be out to help. You just can't find good folks like that anymore. So now my diverter is leak free and the wife can enjoy. Thank you so much Ron.. I still have you on speed dial.

Hot Springs did not want to fix the leak. Instead they just tried to sell me a new hot tub. Ron was…read moreable to fix my hot tub at a fair price. When Hot Springs tells you that you need a new hot tub, call Ohio Cities instead.