Fast and friendly service and curbside side pickup when I was solo with my handicap sonread more

Customer service is not friendly the way it used to be. Also, twice I had to return merchandise…read morebecause of their mistakes. Honestly, this used to be a very good business, but It's not anymore. The only place that I would go to in San Jose for medical merchandise is the store on Almaden near Costco... sorry I forgot the name. They understand how to treat people.

Absolutely fantastic service! We needed a bed fast for my…read moreMother in Law and Lana came and helped us get the bed set up and didn't leave till we felt comfortable with how to use it! Cannot say enough good things about this business!

Very nice person, quick to provide the right type of chair we needed, reasonable pricesread more

Called to rent a hospital bed for my wife who just had knee replacement surgery. Everything ordered…read moreand completed over the phone and the bed was delivered by a nice driver gentleman who brought the bed in Pieces and set it up in our downstairs room and all went perfectly fine. I will hopefully never need a hospital bed but if I do I know where to go.

Great service. They had different types of wheelchairs available for rental. I was able to rent the…read morewheelchair on the same day. It was quick and painless--pun intended. My only con is to make sure you call before you head to the store. They were not open when i went to the store at 10:30am on a Thursday. Their opening hours that day was 10am - 6pm. The price was $50 per week.

This review is way overdue . I want to say thank you thousand times to Daniel Paez, Senior…read moreRehabilitation Technician at Hometown Medical Supplies in San Jose Ca. My review is solely on my interaction and dealings with Daniel Paez, senior rehabilitation technician at Hometown Medical Supplies . If I can describe my experience working with Daniel it would be : supportive , understanding and compassionate to elderly's needs. Daniel works alongside doctors and therapist for the purpose of ensuring patient is receiving the best possible care at home and best of all Daniel's communication skills are exemplary he communicates with you every step of the way from start to finish he loves his job and does it well . Here's my story . My mother is 80 years old , aging , disabled and a widower . She's had both of her left and right knee total replacement completed , cataract surgery on both left and right eyes , heart disease, blood pressure , diabetes and arthritis . She is also in her early stages of dementia . These are just some of the many odds and ends of her health history but the worst of it is her mobility. A few months after pandemic started her mobility condition worsen and she was unable to walk but only a few steps each without having to rest. I started her physical therapy. My mom got a prescription for a mobility chair. I called Hometown Medical Supplies in San Jose . Daniel Paez, called me right away and schedule to assess my mother . We met at the house and my first impression of Daniel was caring and knowledgeable. He cared about my mom. After his assessment , Daniel communicated with me the whole entire time of what the process and the next step . Daniel work alongside my mother's orthopedic doctor and physical therapist to get her mobility needs evaluated . Daniel's care about his patients for the sole purpose of improving their mobility conditions and functions. I am so thankful for Daniel . Today, my mother is once again enjoying life at home with her mobility chair that allows her to recline and elevate both feet and also helps her mobility around the house . she's so happy and I am happy to . Thank you so much Daniel for your care and for being proactive and successfully getting her mobility chair . Because of my positive experience working with Daniel Paez, I highly recommend calling Hometown Medical Supplies for all your medical supply needs and ask for Daniel Paez, senior rehabilitation specialist . Daniel will help you because he truly cares .

I was very pleased buying my scooter from here. Robert was great! He showed my all of the features…read moreof it with details. I would buy from Robert at Hometown again!

I had an amazing experience at United Access. It was time…read moreto replace my old Honda Odyssey ramp van--I try really hard to replace my equipment before it dies and leaves me stuck somewhere. First, I went to the dealer that had sold me the Honda. I had gone there many times in the intervening years to service the van. This time, my husband and I met with a salesman for about 45 minutes. I knew what I wanted--so it was just a matter of me conveying that to the salesman and him getting it for me. Long story short, even though I told him I didn't need financing, I never heard from him again. It was really weird. United Access was a completely different story. I went in without an appointment and immediately connected with Marc D. I laid out all the details of what I wanted--a 2025 Toyota Hybrid with an automatic fold out ramp, and two Braun Transfer seats. I would say they might have been a little stunned that no actual "selling" was needed, but they got right on it, and I drove the van off their lot less than a month later. I had anticipated that it would take a lot longer, primarily because I knew that the transfer seats had to ordered and then installed. They handled all of the DMV paperwork, etc. Steve, the manager, was also great to work with. I recommend them without reservation. Finally, I so appreciated how I was treated there. As a disabled woman in her late sixties, I never know how my personal agency will be accepted. At United Access, I was unfailingly treated with respect and good humor. Never once did I feel condescended to. I will be returning there for scheduled maintenance, and I look forward to seeing the folks at United Access.

Kevin and Marc at United Access have been very helpful, well informed and caring and knowledgeable,…read moreand willing to go the extra mile. Thank you very much!

I've used the services in July 2024 and it was a wonderful customer service, pick and delivery was…read moreamazing, Mr. Robert was very nice with keeping me informed of the delivery and pick up times, and I am looking to utilize theses services again for July 2026. I difenitly recommend the scooters where clean and working great, I had no problems with it. 10 out of 10 highly recommend.

Great service and mobility scooter! They were very responsive and delivered right to our airbnb.read more

Could not ask for anything better. The customer service people SMILED and were so helpful!…read more Appropriately priced, and when I brought back an item that was damaged in the airport, she didn't charge me extra. Highly recommended!

Selina is very customer oriented and makes you feel right at home from the minute you walk in the…read moredoor. I have rented from her for the past 5 or so years but now have my own. She is extremely knowledgeable. I took my scooter in for repair and after a discussion on the cost of repair vs purchasing a new one, I chose the later. I am so happy that I went to see her. She understands my needs and I believe I made the right choice. Thank you Selina!! God Bless.

I recently purchased a second hand stair lift to install in my Mother's home. I consider myself a…read morefairly handy guy so I figured I'd install it myself so I did. After two days I got it assembled and thought it was ready to use. I put power to it annnnnnd nothing. I picked up the phone and started calling people. Something about this industry brings out the grumpy folks. Every company I called seemed like they didn't really care my elderly mom had stairs to contend with. Then I dialed Gabino's number. His can do attitude was exactly what I needed after spending two days in a cramped staircase in September. He showed up right on time with his two sons and they had it working in no time. I cannot say enough positive things about these guys, seriously! Have them help you and you'll want them to stay for supper. If I could give six stars I would and thank you Bionic Aim for being so helpful and actually caring.

Bionic Aim helped answer my question quickly and gave me good advice. They are professional and…read moreoffer good recommendations. Thank you!