Trevor needs to be fired. Waiting more than a year for a wheelchair? First he didn't put the order…read morein when we first called in and every time we called it would be starting the process all over again. Months would go by and we would call and literally the *day* we called was the day they would *start* the process. We got fitted for a chair and everything by March of 2025 only to be told at the last minute that they ran the insurance incorrectly and showed us the incorrect model. We came back and looked at a different model and got fitted again and now it's JUNE 2025 and we're being told that *on that day* it was just sent to the doctor for authorization. Hahaha. This is a joke. Compete joke. The first slip up of taking months to initially put in the referral for occupational was already enough of a mistake. The accidental insurance mix up and getting us the wrong wheelchair so we'd have to go and start the process alllllll over again is enough of a mistake. BUT... now to just forget about us after 3 more months of waiting and getting a notice that the process has been restarted and the doctor needs a new signature. This is ridiculous. We've been forgotten about completely. This is horrific clinic and it's being poorly managed. How is the office going to voicemail at 2pm on a Wednesday? The corporate office connection number told me that they were unable to reach that branch. Do NOT go here if you want a wheelchair. I think they're possibly mismanaging money or committing medical fraud. No amount of niceties are worth the level of negligence with regard to care. They should be reported.

My insurance, Kaiser, uses NSM as a sole source provider. They know they that and they flaunt it…read more They know it's them or nothing. I ordered parts for wheelchair repair over the span of 3 months, they tried to give me something other than what I ordered. Today, I went to pick up the parts and sure enough, they were wrong (this is not the first time). When I mentioned that they could obtain the correct parts from another supplier, they said they wouldn't because they wouldn't make enough of a profit. I said you should be helping to get what the customer needs. He said he needs to make a bigger profit because "money makes the world go round ". In other words, they do not care about the customer, just how much money they can line their pockets with. Fact... I purchased the parts on line for just a few bucks more than my 20% copay

Fast and friendly service and curbside side pickup when I was solo with my handicap sonread more

Customer service is not friendly the way it used to be. Also, twice I had to return merchandise…read morebecause of their mistakes. Honestly, this used to be a very good business, but It's not anymore. The only place that I would go to in San Jose for medical merchandise is the store on Almaden near Costco... sorry I forgot the name. They understand how to treat people.

We had bought a recliner from the store, and it was amazing…read more Ask for Jay, as he explained us very well the different options available and was helpful in clearing our doubts. I had recommended this place to one of my friend as he wanted to buy comfortable bed for his parents. And from what I hear from him he is also very happy with his purchase. I think the store has many value for money products. Highly recommend!

According to the lady who helped me, everyone who works there is deathly allergic to service dogs…read more They would prefer you not bring your service dog inside. They were out of what I needed. I will say the price turned out to be decent on the item they were out of when I ended up shopping around and buying it elsewhere, and their parking lot is well laid out. But since my dog needs to be with me, we will not be going back.

Hi Its martin. Heres…read morea solid evidence that your scooter will be never be stolen with this guys u r in good hands ..help yourselves have them service ur scooter i came here for a flat front tire replacement i was really hesistant at first cuz yeA... u kno.. after realizing they r the only ones repair accept heavy hyper scooters they even have pmt tires to offer for hyperscooters which is top of the line tires that only offer in this area. No other team will be honest than them .period. the front desk lady was so nice even gave me candies and frappp Due to my hardship situations that i had confess to them. Highly recommended this team r the best when it comes to customer service, honesty, upgrades , mods and repairs , fully knowledgeable experienced geek staffs to work on your scooter Professional people to be around and as u see my scooter is still in one piece. Dont trust other place than this guys. MORE POWER more projects to come! I will also drop off my begode 70mph euc when i get budget cuz it doesnt turn on cuz im a new rider drop it a lil bit when i was practicing and have them service it in future. GOD SPEED MORE POWER THANK YOU GUYS God will bless u with more customers now.. incoming!!!!@@ Thank you!! C:

If you have a backup electric vehical then you can bring the broken one to this place. They can fix…read morething but dont expect to get your vehical back within a week. My son ebike has been there over 2 weeks and it still sitting there waiting to be fix. We call every week for update but always get the answer that "someone will call you back" but actually no one call then you need to call in again and put you on hold then get the same answer.

Decent place. Large selection of medical items/equipment. Decent service. On the pricier side,…read moreespecially for rentals. Rental prices aren't clearly posted. Initially chose this because I was running errands in the area. Would come here again if there were no other options, but I think next time I'll check out another med supply store in the South Bay.

Never call when they say they will. I had to remind them about my delivery. I'm just not satisfied…read more I spent a lot of money cash and I was not not happy so I will not be going back there.

Great selection of quality equipment at the best rental prices I could find in the South Bay. On…read moretop of that, the personnel were very friendly. Highly recommended!

There is a great selection of items. They were very helpful to find the right thing…read more They took good care of me.

Absolutely fantastic service! We needed a bed fast for my…read moreMother in Law and Lana came and helped us get the bed set up and didn't leave till we felt comfortable with how to use it! Cannot say enough good things about this business!

Very nice person, quick to provide the right type of chair we needed, reasonable pricesread more

Rollin Along Elevator Service was incredibly helpful. They got back to me within 24 hours and…read morewalked me through a simple fix for the interlock on my elevator. They also took the extra step to confirm that my elevator was not part of the recall window units, which gave me a lot of peace of mind. Fast response, knowledgeable support, and truly great service. I would absolutely recommend them.

Rollin Along installed an outdoor chair lift. They are highly professional, efficient, and easy to…read morework with. The entire process was carefully installed, measured accurately and created a fantastice end product.

We had a 24' ramp and stairlift installed. The quote was very fair, but what was amazing is they…read moreinstalled the lift 2 days later and the ramp within 24 hours of coming on-site. The installation team was stellar. There is no other company I have ever experienced with this level of service and quality. You could drive a tank up the ramp!

Wil did a great job on our Stiltz maintenance. He was courteous and knowledgeable, taking the time…read moreto explain the issues with our elevator and answering all of my questions. His positive attitude and professionalism made the entire maintenance visit a pleasant experience.

You must ask for David!…read more I came in to drop off my broken electric scooter. I haven't turned it on for a year. When i tried to turn it on, it didn't work. David was the guy who helped me and did a diagnostic test with the battery. Gave me a reasonable price $60 to test, and inspect my scooter. He said everything is still good. But the battery is dead. David offered to get me a new battery off Amazon and didn't spike the price. Dude is pretty honest and helpful so thank you, David for helping me out.

They are really good so far and pretty quick. I would say their prices are good also. Been there…read moretwice and no complaints so far thank God. Scooter living.