Trevor needs to be fired. Waiting more than a year for a wheelchair? First he didn't put the order…read morein when we first called in and every time we called it would be starting the process all over again. Months would go by and we would call and literally the *day* we called was the day they would *start* the process. We got fitted for a chair and everything by March of 2025 only to be told at the last minute that they ran the insurance incorrectly and showed us the incorrect model. We came back and looked at a different model and got fitted again and now it's JUNE 2025 and we're being told that *on that day* it was just sent to the doctor for authorization. Hahaha. This is a joke. Compete joke. The first slip up of taking months to initially put in the referral for occupational was already enough of a mistake. The accidental insurance mix up and getting us the wrong wheelchair so we'd have to go and start the process alllllll over again is enough of a mistake. BUT... now to just forget about us after 3 more months of waiting and getting a notice that the process has been restarted and the doctor needs a new signature. This is ridiculous. We've been forgotten about completely. This is horrific clinic and it's being poorly managed. How is the office going to voicemail at 2pm on a Wednesday? The corporate office connection number told me that they were unable to reach that branch. Do NOT go here if you want a wheelchair. I think they're possibly mismanaging money or committing medical fraud. No amount of niceties are worth the level of negligence with regard to care. They should be reported.

My insurance, Kaiser, uses NSM as a sole source provider. They know they that and they flaunt it…read more They know it's them or nothing. I ordered parts for wheelchair repair over the span of 3 months, they tried to give me something other than what I ordered. Today, I went to pick up the parts and sure enough, they were wrong (this is not the first time). When I mentioned that they could obtain the correct parts from another supplier, they said they wouldn't because they wouldn't make enough of a profit. I said you should be helping to get what the customer needs. He said he needs to make a bigger profit because "money makes the world go round ". In other words, they do not care about the customer, just how much money they can line their pockets with. Fact... I purchased the parts on line for just a few bucks more than my 20% copay

The staff members were super helpful in locating what I needed and gave me a discount on a used but…read moregood condition item. I was impressed by the selection in their store.

Delivery was on time, price is reasonable. Customer service was friendly. The bed we rented was…read moreworking fine.

We had bought a recliner from the store, and it was amazing…read more Ask for Jay, as he explained us very well the different options available and was helpful in clearing our doubts. I had recommended this place to one of my friend as he wanted to buy comfortable bed for his parents. And from what I hear from him he is also very happy with his purchase. I think the store has many value for money products. Highly recommend!

According to the lady who helped me, everyone who works there is deathly allergic to service dogs…read more They would prefer you not bring your service dog inside. They were out of what I needed. I will say the price turned out to be decent on the item they were out of when I ended up shopping around and buying it elsewhere, and their parking lot is well laid out. But since my dog needs to be with me, we will not be going back.

My Segway MAX G3 had a flat tire on the rear wheel with the motor. So, I tried to replace it…read moremyself, but it was a pain in the ass, requiring an unfathomable amount of muscle and force. Then, I looked up on Google: "Electric Scooter Shops near me". The first result was "Electric Transportation Repair" located at 1181 N. 4th St, Ste. 10. I called the listed phone number, and made an appointment with them. The next day (Friday, April 17th), I went in with my rear wheel rim and a brand new SOLID tire (I had to buy a solid tire, because the "Tubeless Tires" cannot prevent even the tiniest punctures, especially a nail that is 2mm big), I asked them to install the solid tire onto the rim, that was all I wanted (I went ahead by removing the tubeless tire myself, with an insurmountable amount of brute force, I even had to use a torch and even a power saw to cut it off). I gave them $70 in cash up front. They had me fill out the documents (Name, Phone Number, E-Mail), and they told me to come back today (Monday, April 20th) to pick it up. Fast forward to today (Monday, April 20th), I went back, it was ready and done. I took it back home, re-installed the rim and wheel back on the Segway. I tested it out, it still showed the red "Tire Pressure Check" banner on the screen of my Segway MAX G3, but at this point, it is just a mild inconvenience, and just to not pay any attention to it anymore. I rode my scooter for a bit, it was a little slow to start, but that is because the battery was at 10%, and I forgot about that. But other than that, it runs smoothly. I am deeply excited that I get to ride my scooter again. I HIGHLY and STRONGLY Recommend this place if you want your scooter's tires replaced. The staff here were very welcoming and enduring to converse with. I'm glad that these small, mom-and-pop businesses are around in this day and age, at a time when owning cars is becoming a luxury rather than a necessity, as well as gas and diesel prices are expected to increase significantly over the next several months. I think it's best to purchase an electric scooter (or electric bike, either way), because its much easier to maintain service and repairability compared to a traditional, gas/diesel-powered car or truck. I cannot believe they have been around for 10 years now (since 2016). They have come a long way, repairing electric transportation machines, and even selling them at reasonable prices rather than paying markup at big, faceless corporations who only care about selling their products just for money, not even caring about the integrity or principles of the products they sell to us. I am so glad this business is around. Thank you very much, Electric Transportation Repair, you're the best! Keep up the amazing work!!

I don't mind going to a rundown, outdated, cramped and disorganized shop if the service is good…read more But the service is not good. We brought a bike in for a flat repair. The guy talked me into a innertube upgrade, and I fell for it. I drew the line, though, at having my bike horn fluid replaced. I was told I would be notified when it was complete. I wasn't. Instead, I called two days later, and simply asked if my repair was done and was put on hold for five minutes while he checked. So I hung up and called again, and the guy put me on hold again while he checked. I don't know if they have a secret giant warehouse in the back like the end of Raiders of the Lost Ark, but it was ridiculous. The third time I called, someone else answered and I couldn't understand a word he was saying. The fourth time I called, I begged him, "Don't put me on hold- just look at the bike and tell me if the tire is flat or not flat." Turns out the repair was ready. "Didn't someone call you?" No, nobody called me. I went to pick it up, and stared at the odd artifacts on the shelf (a random bike component, an old kid helmet, Honey Bunches of Oats) and gazed at the wiring through the hole in the ceiling, listening to someone cuss a worker out in the back while I waited in one of the three chairs, up against the other bikes in for repair. When they rolled it out, someone noted the chain was not on properly. So I waited until they fixed that. That way I could be there when nobody told me it was ready. By the way, it was returned without the valve stems. I had to go back and ask for them. Well, after less than two miles of riding, the bike tire went flat again. Even with the new upgraded innertube. I brought it back. So, I argued that the mechanic might not have checked the tubing, so that whatever created the hole was not removed. Or, that perhaps the tube was pinched upon installation. Or, a number of other things that seemed more likely than my innertube popped again after just three rides. So even though I no longer had confidence in their service, I brought it in hoping it was under warranty. Nope. Though they said they could offer a discount. They argued my tire was worn. The new, four month old tire. Hmm. I said no to the $80 tire offer. After two and a half days, I called to see if it was ready. It was. "Didn't someone call you?" No, nobody called me. But I think that should be the tagline on your business card. Electric Transport Repair. Didn't Someone Call You? So, I picked it up. I didn't get a breakdown receipt (my bad) so I don't know why the first repair (with the tube upgrade) was $80 and my discounted repair with normal tube was $60, but whatever. I'd rather pay double the price than return here.

Decent place. Large selection of medical items/equipment. Decent service. On the pricier side,…read moreespecially for rentals. Rental prices aren't clearly posted. Initially chose this because I was running errands in the area. Would come here again if there were no other options, but I think next time I'll check out another med supply store in the South Bay.

Never call when they say they will. I had to remind them about my delivery. I'm just not satisfied…read more I spent a lot of money cash and I was not not happy so I will not be going back there.

There is a great selection of items. They were very helpful to find the right thing…read more They took good care of me.

We left happy!!!! Nina was very helpful. I went in there ready to raise hell but Nina was super…read morenice super helpful and told us what to do and helped us get the chair we needed and wanted thank you so much we got the right chair and left super happy!!!!!

Very nice person, quick to provide the right type of chair we needed, reasonable pricesread more

I went to Bradford to have for my wife's walker Saturday November 1st All he did was charged me 75…read morebucks he did nothing so I went to another person to have it done $5dollars 5 minutes. I would like my money back, from him

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

Rollin fixed our elevator after their competitors had failed three times to repair. David and…read moreAlfredo are exceptional, considerate and a pleasure to have onsite. Thank you - feels like a miracle to have the elevator working again!

We had a 24' ramp and stairlift installed. The quote was very fair, but what was amazing is they…read moreinstalled the lift 2 days later and the ramp within 24 hours of coming on-site. The installation team was stellar. There is no other company I have ever experienced with this level of service and quality. You could drive a tank up the ramp!

Wil did a great job on our Stiltz maintenance. He was courteous and knowledgeable, taking the time…read moreto explain the issues with our elevator and answering all of my questions. His positive attitude and professionalism made the entire maintenance visit a pleasant experience.

You must ask for David!…read more I came in to drop off my broken electric scooter. I haven't turned it on for a year. When i tried to turn it on, it didn't work. David was the guy who helped me and did a diagnostic test with the battery. Gave me a reasonable price $60 to test, and inspect my scooter. He said everything is still good. But the battery is dead. David offered to get me a new battery off Amazon and didn't spike the price. Dude is pretty honest and helpful so thank you, David for helping me out.

Great service and fast! Absolutely affordable too! Great selection of parts and friendly staffread more