The staff at Kmart Tyre and Auto are friendly. And they're extremely thorough. They'll give your car a good service and they won't miss a tick. The bad news comes when you combine this friendly front and their thoroughness for a rego check. Kmart Tyre & Auto inspected my car, finding every single crank that whistled the wrong way. This I was ok with - I'm happy to know what needs to be done with my car and the time frame it needs to be done within. What I don't appreciate being told is that all of it must be done in order for my car to pass rego and that the cost of repairs would cost almost double the worth of the car. Having taken my car to a more trustworthy mechanic for a second opinion, I was told that yes, all this work did need to be done - at some point within the next five years. In fact, only two items on their long itemised list needed tending to to pass for registration. Not only this, but this mechanic informed me that Kmart's quoted cost of repairs was double what he, and most other mechanics, could ethically charge. Safe to say I gave my business to this mechanic and then returned it to KMart to be approved (which is free if you go within two weeks of the first inspection). So whilst Kmart are good for a thorough service, ensure you get a second opinion on all quotes - don't let their amicable smiles fool you. read more

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The worst mechanic we've ever had. Try to avoid them as possible as you can. We brought our car in West Perth Branch last December for engine problem. Now it's April. We've been bringing the car back for 4 times, and the engine light is still on. They have charged us more than 3 grand. We have been dealing with all the frustration and all the inconvenience with no wheels, and they still can't fix the car. They've been telling us it's the injectors, the sensor, the programming problem, blah blah blah. We feel like they're fooling us around, keeping charging us for this and that, but they don't know what exactly the problem is. After spending more than 3 grand, the car still broke down on the street. We had to wait for help on street feeling cold, starving and extremely frustrated. Therefore, we're going to seek help and third party opinions from other mechanics, Bureau of Automotive Repair and possibly Consumer Court. read more

Similar service/experience as per previous review. My partner took the car for a service at the Kmart auto at Broadway for the first time. Around 2 hours later they called saying that the indicator light bulb on the rear left was faulty and that the windscreen wiper arm needed replacement. Cost was just over $100 but I thought I could fix it myself and asked her to decline the extras. Got the car back and interestingly enough, there wasn't anything wrong with the wiper or the lights. read more

As above. Complete rip off for pink slips. Do not bother. My car is perfect. They will find anything they can to not pass your pink slip. End result being having to listen to them on-sell their services to fix it for you. Piss off, never again. read more

Fantastic, quick, and professional service. Good value for money. Hass was such a pleasure to deal with.

Avoid like the plague, they're shameless rip off merchants. They will recommend things need replacing or fixed that are in perfect working condition. I caught them out the last time I visited. They tried to get me to replace my tyres, battery and various other things. The battery was new and the tyres had 50% left. I even got another mechanic to verify and I was laughed. He said, "Let me guess, you went to Kmart Tyre and Auto? Hahaha". read more

Stuart was manning the front desk and the phone this day with a surly tone, face and the worst customer rapport I have witnessed in a long time. He appeared to be managing things and I immediately questioned how and why this guy would have been promoted? No wonder people, particularly females -(many of whom he dismissed and spoke condescendingly to) form negative opinions about autotrades. I had previously called earlier that morning and asked about a simple flat repair and the timeframe required. Before I could finish my sentence I was dismissed and told to 'just bring the car down - maybe we can fix it!' So I drove down to Kmart Tyre & Auto Broadway.. Subsequently, I waited for over 2 hours for a simple repair and was treated with disdain and contempt - as were all the customers, that I saw Stuart interact with over this time. Many were turned away in very poor form, others spoken to like they were idiots. This guy simply should not be on a front desk. I had previously read the reviews on TRUE LOCAL.com and YELP.com regarding this location and, as it was New Years Eve, chose to take a gamble and go there. I wish I hadn't. My brand new mag wheel has a deep scratch in it from the tyre iron used to remove my tyre. I watched the entire procedure from within the office and the parking lot facing the workshop. Although the workshop appeared clean (usually a good sign) the actions of the mechanics were largely reckless - hence the scratch. (Overall, however, it was the terrible customer service that made me vow to never return. It's a shame - when I think KMART, I had expected consistency, good service and top value. I feel I got the latter, and it simply was not worth it. Like the other people who reported on YELP and TRUE LOCAL. I shall take my business elsewhere next time and simply cannot recommend this place, whilst it allows managers like Stuart to interact with customers and call shots. read more