Ordered and paid for a car battery almost 2 weeks ago with express shipping and the battery is still nowhere to be found. Their inventory management system is very poor and their website does not mention anywhere if the item you are ordering is in stock or not. In my case the battery was not in stock as I found out much later. Contacted them directly on numerous occasions to follow up on my order and keep getting mixed and conflicting bits of information as to the status of the order. The female sales staff member I dealt with was rude and would deflect blame onto others - be it the supplier or other staff members even though she was the one emailed me incorrect battery information all along. Their communication is extremely poor and not once did they contact me of their own accord to let me know what was going on and left it up to me to constantly follow up with them. When i did call them up they would not have any clear answers and would tell me that they would contact the supplier and call me back. They never called me back. Eventually, after almost 2 weeks of not getting any closer to receiving the battery I had ordered and paid for and not being able to use my car, I had enough and demanded a full refund. If the management at Batteries Direct ever do read this perhaps you need to have a word with her about an attitude adjustment and also some further education on the batteries you sell (you all know who she is). Not once was I ever offered an apology for the headache and inconvenience this entire debacle had caused and she was completely indifferent towards my poor customer experience and couldn't care less. Throughout the entire ordeal I had been more than patient and reasonable but there is only so much a person can and should be made to endure. Customer service goes a long way and it was very much lacking here. Go on to "productreview dot com dot au" and take a look at all the actual verified negative reviews for these guys. Any 5 star reviews here must have been paid for or falsified as it is far from the service I received from them. Never doing business with Batteries Direct ever again and I would strongly advise against anyone else from doing so either. There are plenty of other more reputable battery stores around that deliver true customer service. I've learned my lesson the hard way so you don't have to. I'm sure if management do read this, they will most likely copy and paste the same generic response to this review as with all the other negative reviews they have received and they won't change a single thing about their current substandard business practices. Update: Called my local Beaurepaires up and they had the battery I had originally wanted for $145 only. Went and picked it up, no fuss all done within 15 minutes door to door. They even stayed open after 5pm on a Friday afternoon and waited for me to come pick it up. Now that's what I call customer service! read more