1. Klik Brand Studio

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    San Antonio, TX

    Klik Brand Studio

    5.0 (1 review)
    Open • 9:00 am - 4:00 pm

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    3 years ago

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    San Antonio Computer Doctor - San Antonio Computer Doctor Store Front

    San Antonio Computer Doctor

    (18 reviews)

    Uptown Loop

    IF YOU ARE CONSIDERING USING THIS BUSINESS GO TO ALTEX…read more My mother recommended me this business after my laptop died. I usually do business with Altex as they are fast, professional, and have reasonable pricing. In the future, I will continue to do business with Altex. I brought my laptop in after initially diagnosing it myself as a burned out motherboard. I told the college-aged intern at the receptionist desk what I believed it to be and he told me they charged a $50 diagnostic fee to identify problems but that it would be used towards labor should it come to that. I told him I really just needed them to locate the motherboard and do the replacement as I have a lack of time. He noted this and I left. About two days later I got a call informing me that my diagnosis was correct and that they could not locate a replacement from a reliable source. They would help me "find a replacement laptop" or I could buy a motherboard from a wholesaler in China, but the business would not undertake the risk, as they often could not reliably get a refund for faulty parts from factories in Shenzhen. As a similar laptop would cost upwards of $1200, I chose to take my risks but ordering a $100 motherboard from China. Two weeks later, the motherboard came in. I delivered it in the box to the repair company. They called me once to say "everything's great! Come pick it up" and then again to say "the motherboard is blown" within about 30 minutes. I went to go find out what happened on my lunch break. I was able to talk to the tech that installed the motherboard who confirmed that it was DOA (dead on arrival). Unfortunately, they did not test it with a voltmeter prior to installing and charged me TWO HOURS OF LABOR. At this point, I am now ~$250 in the hole for a laptop that still does not work. I asked for a manager, and was presented with the lady who initially advised me on my choices. Please note, at this time, I was also in the process of building a laptop via Altex's knowledgable staff. They walked me through the entire process, from picking out parts, to assembly (and they do assembly free should you buy parts there). Extraordinarily professional all around. However, the manager not only initially refused to use my diagnostic fee towards labor (until I told her this is what I was told), she also denied that she advised me that I had "two options" with them. This made me so upset I refused to pay, and left. I consulted my mother, who desperately wanted photos left on the hard drive and said she would pay for the laptop back, so I returned to the store and began paying. As I was in the process of paying, I chatted up the tech who advised me I "should have contacted the original manufacturer to purchase a motherboard. Why did the repair shop not do this themselves. I asked Altex and they said this would have been their first point of contact. I have since disassembled my laptop and had the hard drives installed in my desktop AT NO CHARGE via Altex. Tldr: shady company. Seems manager doesn't know how the industry works. For a comparable price, go to Altex for your hardware needs.

    I stepped in to computer doctors in a bit of a bind. I was in San Antonio for a conference and my…read morecomputer decided to stop charging the Monday before my Thursday morning presentation. I walk in on Tuesday morning telling them that my DC power jack was loose and needed it replaced, and it needed to be done by Thursday. I asked them if they could have it done by Thursday, they said if I paid for all the expedited costs they could for sure have it done. Then they ordered the wrong part. Wouldn't be done by Thursday. I asked them if I could have the part number so I could just repair it myself. No we can't give you that information. What? I told them to just fix it and send it to me when I returned to the country in a week so I wouldn't have to worry about it sitting on my porch when I was away (more business). I told them to ship it to me six days ago, and it was shipped yesterday. It will be arriving tomorrow approximately 20 days after I dropped it off. Granted a week of that was me being out of town, but still. Don't go.

    Klik Brand Studio - marketing - Updated October 2026

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