We got off to kind of a rocky start because I had understood their rep was coming between 12:00 and…read more1:00. He didn't actually arrive until almost 5:30. He was tired from a long day and didn't do the best job on my carpet. I let the manager know and he offered to send a new guy first thing to re-do the cleaning. The second person did a perfect job, and I'm completely delighted with the results, and impressed that the manager took my complaint seriously and made it right efficiently and at no additional cost to me. I'd absolutely recommend Stanley Steemer for your rug cleaning needs.

No stars. Was told today that someone would arive between 12 and 5 then they called and said they'd…read morebe there at 2:30 then they said it woukd be after five then they called and said they're on their way at 5:30 They show up after 630 and I told them to leave. Will not hire them again!

Incredible commincation and rapid response to resolve my issues. Fantastic. I would definitely…read morerecommend them.

The worst company I had ever seen in my life (I am almost 60 years old). Their "project manager"…read morehas no idea about basic repairs and charges the insurance at least 2-3 times more than a good handyman (not a professional). In fact, Paul Davis is an intermediary; they have no their own maintenance workers. They take the contract from insurance and then hire the cheapest handyman they find (some of them with no stable jobs, just hired by day) of course to make big profits. Their work is slow, low quality and expect you to pay a part to move faster. Never ever hire these guys!

ServePro representatives responded immediately to our residence to assist with a flooding basement…read moreand the resulting damage to our carpet and interior basement walls. Alonzo Pen,( the crew chief), Gabe, Rashawn, and Miller provided excellent, timely and professional service. We anti that we will continue to receive the same type of service during the restoration phase of our major home repair project. We commend Alonzo and his team on their exemplary efforts during this critical time. Kenneth and Evelyn Grant

Attic clean out sanitization. Corey and Baron did a great job. Very thorough and professional. On…read moretime....

We had a house fire. They promptly sent an estimator who was friendly and 2 weeks later zero follow…read moreup on the remission which needs to be done. Terrible approach to such urgent business. We need someone else clearly. We even called a few days ago. Friendly response promising swift follow up. Then crickets . This is a company specializing in cleaning up serious situations in people's homes. Time is of the essence. I give a poor review on that basis though I haven't had them actually do the work. I'll look elsewhere and say don't waste your time.

Would give zero if I could. They were contracted by our insurance company well over a month ago and…read morehave known we've had an unusable kitchen due to mold. They've dragged their feet and have not communicated any idea how long the remediation will take . We've had to get our insurance adjuster to contact them several times as they do not respond to us and have not done any work. Instead they've started other jobs and given vague responses about when they'll get to us. The damage has gotten worse in the meantime, and to add insult to injury, when they finally came for a few hours yesterday for a preliminary cleaning, one of them backed the van into our garage door. At this rate we will be out of a kitchen and dining room for months. Avoid this company at all cost,

Our home suffered extensive soot damage due to a gas company incident, leading to a six month-long…read morecleaning and restoration process managed by Rainbow Restoration in Charlottesville. The experience was marked by poor communication, lack of oversight, and careless treatment of our belongings. Key problems included delayed and inadequate packing of personal items, damage to property during cleaning and restoration, subpar repairs (such as the minwaxing of countertops and sloppy painting), and unsanitary conditions left by workers (urinating all over and around the toilets). Carpet installation by Sherwin Williams took three repeat visits to correct the initial unprofessional installation. We had to often intervene to document losses and secure appropriate reimbursement from insurance, ultimately recovering significantly more than originally proposed by Rainbow. Despite some helpful individuals (notably the 1800 Pack Out crew and certain staff like Cody), the overall experience with Rainbow Restoration was unsatisfactory. While many of our issues were ultimately corrected under the direction and persistance of Cody, most of them could have been avoided with better communication and oversight. We recommend stronger oversight, professional cleaning services, and better communication with clients in such situations. By the end we felt more like an insurance claim rather than the home owner and customer. Not recommended for whole house clean up and restoration. I would have liked to have written a positive review, but the positives were few and far between.

I am very pleased with the quick response. The Rainbow team was efficient and professional during…read morethe process. I met the team evacuating the water and they were impressive. Shawn communicated to us during the process. I met the rest of the team I wish I had gotten more names. They were all helpful. Tony finished up with setting the furniture and even came back to clean up drywall dust in the bathroom. Making a second trip to clean was over the top. The tenant was able to move back in after a relatively short time. It could have been much worse. Thank you, Rainbow!!!

Requested an appointment online. Got a response within 30 minutes that indicated the two hour…read morewindow the technician would arrive. Got a call at the end of that window the technician was on his way and what his ETA was. The technician also called and forewarned us of the cost - $189.00 minimum for the call. JJ arrived right when he said he would. He was extremely professional and polite. When the first fix didn't repair the leak he did some problem solving, and realized the leak was further up the line. Unfortunately he didn't have the replacement part he needed on the truck, and so had to go back into town to get it. When he returned about an hour later, it was 8:45 p.m. Fortunately the final repair was quite quick. JJ did a great job. Would definitely call on him again.

This company is a disaster. Came to repair a clogged pipe that was causing a little water in our…read morebasement and by the time they were done they had not fixed the problem but left our basement full of sewage. We had to pump the basement and sanitize the home. I tried to get it resolved, but every representative of the company including the owner was aggressive and rude. No apologies whatsoever. Avoid at all costs.

I used this service for monthly cleaning last year and they were ok but not always reliable in…read moreshowing up on time. Sometimes they would come on days they were not scheduled and I would have to call the office to explain they were not supposed to be there. Then last week I scheduled them for a deep cleaning. I confirmed the appointment twice by email and called the day before just to be sure they would show up. They never showed. When I called for explanation they said my "record was accidentally deleted from the computer."

Requested that they come do a DEEP CLEANING on my home. They showed up about 5 min late; not really…read morea problem for me. 2 ladies showed up and KILLED IT! My home is now spotless. Saved me a bunch of time not having to clean everything at once. They are lifesavers and I will be using again in the future.