Prompt and fairly priced! Cleaned up well too. Making the appointment was easy and the staff was…read morefriendly.

AWESOME SERVICE! This company goes above and beyond and truly cares about their customers and cares…read moreabout the quality of work they do! I'll admit that I'm a fussy customer, and they have responded to my questions and concerns and answered my calls and texts, even late in the evening. I made a mistake and thought my grills needed replacing so told the guy not to bother cleaning them and realized they did NOT need replacing. They ended up coming back out to put them back in for me (I cleaned them myself because I felt bad that they had to return again.) They sent photos of the inside of my system to show me how clean it looks - like new! It is comforting to know the system in my home is healthy and will bring in fresh clean air. I plan on having regular service with this company. They have a permanent customer!

Our technician, Nate, was pleasant thorough and discovered the hidden reason that caused our dryers…read moreto not function and also when he got it operating as to why the heating unit was not functioning properly. This resulted in us not needing major repairs. The thanks and kudos to both Cal and Nate.

This is the most incredible young man that knows his business and will go above and beyond to get…read moreyour needs met and then some. He is punctual and very conscientious and without a doubt most professional and caring. If all business were run like his the world would be a better place without a doubt. Please run to him for help when you need your dryer vent services. Don't hesitate doing this. His rates are reasonable and he doesn't delay getting to you in a timely manner and his work is superb. Thank you Nick. Sue Pearce

Troy and team were friendly and showed up on time. They got right to cleaning the air ducts once…read morethey gave me a quick overview of what they would do. Quoted a price per duct and stuck to it. They were tidy and put everything back in place when they were finished. I would definitely recommend them.

Absolutely fantastic! very quick, clear, and easy communication with the owner when scheduling the…read morework. I was under a time crunch and they were able to come within my time frame, even arriving early! totally explained to me what they were doing, were respectful and thorough in my home while working, and totally cleaned up after themselves. The air in my house already feels better. Highly recommend this local company!!!

Called on Tuesday afternoon to see if they could clean some furniture on Thursday. We were moving…read moreand wanted to have it cleaned before moving it to the new house. Lou was able to accommodate the short notice. He arrived as scheduled and cleaned the upholstery (sofa, loveseat and chair). Looked great and very reasonably priced. He also told us that if, when it dried, we saw spots that needed touched up - he'd come out to the new place and take care of it. That's great service! Highly recommend!

I used Farriss Carpet and Cleaning Service to clean out my HVAC ducts. Highly recommend them!…read more They were prompt and thorough, and they were able to help me put on some new registers and vent covers that I had purchased.

I scheduled an AC repair appointment with a service window of 2:00-4:00 p.m. At 4:10 p.m., I…read morereceived a call from the main office letting me know the technician was on the way. About 20 minutes later, Cameron arrived at my home. After inspecting my system, Cameron found that the outdoor condenser coil was completely blocked with dirt and dog hair. He explained my repair options: a one-time coil cleaning for about $345, or enrollment in the Advantage Plan, which included the cleaning plus another maintenance visit in six months. The monthly plan was $17.08 +tax for 12 months, or $245 if paid annually. I chose the monthly Advantage Plan membership. I was grateful that Cameron was able to thoroughly clean the coil and get my air conditioning running again. I especially appreciated how clearly he explained how the system works. He told me that when the coil becomes dirty, the refrigerant can't cool properly. As a result, the pressure rises until the high-pressure safety switch shuts the system down to protect it from damage. Cameron also took the time to explain everything included in the Advantage Plan membership and what would be done during the six-month maintenance visit. He was professional, knowledgeable, and patient in answering my questions. I highly recommend Aireserv and their technician, Cameron. He did an outstanding job for me. -- Phil Honsinger Castle Hayne NC

Called my warranty company to fix a dryer vent issue. They sent somebody out. There was two…read morevehicles one was for HVAC and the other one was for a dryer. They had fixed an issue I wasn't really aware of. Which I appreciate. But not the reason I had called my warranty company. So I'm guessing there was just a little bit of a mixup. Anyways, when I had mentioned to the young man that my dryer vent that's connected to my wall was the issue. He said that they don't deal with that. Then I proceeded to ask why there was a dryer car outside keep in mind. I have been very polite. I have not spoken out of words. I asked very politely just because I am the only person home with my two kids. So he proceeds to say yes ma'am I'll go ask the older guy that he was with. So when he went outside to ask. He kind of just started talking about what I had said and laughed about it and then the old man proceeded to laugh with him and kind of mock me because I didn't know what I was talking about. Keep in mind this is not my career nor do I know your day-to-day life. So they come inside he explained to me that he is borrowing his buddies work van. Then kind of tries to mansplain to me that they don't fix that that my warranty doesn't cover it and that I should've told my warranty company what the actual problem was, which I did. I called my warranty company to talk to them as well and they fix the issue. I proceeded to tell them that I heard them laughing at me because they continue to laugh explaining everything to me in front of my face. And I said "yes it's very funny because my door camera works. I heard y'all laughing at me and making fun. " he proceeded to say "we didn't say anything out of the ordinary " which is correct you didn't, but you still proceeded to laugh and mock at me because I didn't know what I was talking about. I am a stay at home mom this is not my career so of course I had questions. Of course I was curious about why there was a dryer car when I specifically called for someone to fix my dryer. I called the company and she just said "I'm sorry you felt that way, they did call me and told me about the situation." I proceeded to tell her that there is very bad people out there that would've reacted way worse than me. I even said thank you and have a good day as the two men left my house. I asked them very politely to leave. I explained all of this to her and she still didn't do anything but say I'm sorry you felt that way if you needed someone out there for the dryer it's gonna be retail price. I just said OK thank you have a good day. I'm completely baffled about how the company handled the situation and how unprofessional they were. They were very nice to my face and did not know that my camera was working due to the toddler look they had on their face like they just snuck a bunch of cookies that they weren't supposed to have. When I mentioned my camera was working. I offered to save the footage and email it to the company and she didn't want it.

I recently had the pleasure of working with NC Heating & Air company and I cannot recommend them…read moreenough. Nick, the owner, is not only a great guy, but also extremely knowledgeable in his field. What truly sets his company apart is Nick's possession of THREE contractor licenses in the state. This level of expertise and professionalism is evident in every aspect of his work. Nick is a respectful, loyal, and detail, oriented professional who goes above and beyond to ensure customer satisfaction. I've seen him work at residential homes, and our family diner, both perfecting and taking his time to help me understand what is going on. He cares about his work and cares about his customers, which is hard to come by these days. If you're looking for a reliable and top-notch HVAC company, look no further than NC Heating and Air company five stars all the way!

From the owner: Anyone seeking experienced professional HVAC services look no further, we will handle any job with…read morethe highest level of detail and quality workmanship. Trade accolades include: • Associate in Applied Science Degree (HVAC/R Technology) from Wake Tech Community College in Raleigh, NC. • Residential HVAC mechanical contractor license • Commercial HVAC mechanical contractor license • Electrical contractor license • EPA Universal Certification • DUKE Energy Trade Ally registered contractor • Mitsubishi Diamond Dealer • 15+ years field experience I’m proficient in every brand of equipment from older systems to latest technology in communicating inverter equipment. I’m very knowledgeable in service, design, installation and indoor air quality. I run every service call myself and onsite every replacement job. Give me a call I’d be happy to help.

Robert and Justin representing Stanley Steemer of Hampstead/Wilmington, NC. Cleaned our duct work…read moretoday. They were efficient, polite and very respectful of my wife and myself. although the cost seems a bit pricy we were satisfied that there is no dirt, dust or mold in our HVAC system. Thank you guys for a job well done Howard Orr

I dont like leaving bad reviews but I've given the company a chance to resolve issues and they…read moredidn't. We called for kitchen tile and grout cleaning. Service actually didn't clean the grout nearly to the clean we know is possible. Price also seemed excessive. About a month later we had people tell us we should reach out to company because house is unoccupied and still not ok.. So we did. We got told it was a month and a few days so no possible revisit. We had injuries and disabilities preventing us from doing it, and are selling, so we again paid. This time though, my husband has had a new diagnosis of myasthenia gravis at 70 and fell twice in front of them and clearly needed help. The techs ended the cleaning by telling him that they created work for my disabled husband by not replacing rug under kitchen table and chairs and that we'd have to do it. No one told us this before servicing. They knew this was not possible for him to do. I called the company and told them our concerns and that there'd be an open house the following weekend and manager albeit unsympathetic, said he'd get someone there by Friday and still had door code. Open house occurred Sunday and rugs were not put back as promised. Our realtor lady had to do it. Floor showed areas of lighter and darker grout which is worse than just being dirty . Never again. Next comes the vent cleaning that was done in between floor cleanings. They said they'd be out for an estimate. We arranged to be there even though my husband had just gotten discharged from hospital. We were on our way there when we got a call from them and a sales guy explained that they don't do in person quotes anymore and just wanted me to say all of the air return sizes and number of vents in our home. How the hell can I do that out of my head?? I asked. He said it was an estimate but exact number of vents and air return sizes would be done by tech and price would be adjusted. $1400 we were quoted. The following week, the code was given. Tech arrived and wouldn't start service unless paid in advance. I explained that we didn't have a price only an estimate. He demanded payment and said our quote was the price. I explained that when asked for number of vents I over estimated so I'd get a quote higher than expected and not be surprised by actual quote. He said the price was the price. $1400 to start vent cleaning. I asked what if those numbers were way off? He said he'd throw in a dryer vent cleaning or something. I told him we paid for that already in the quote. He said hed figure out something. Due to hospitalizations we were not able to be there and reluctantly paid. How good of job?? I have no idea. We asked how many actual vents there were and he said he'd throw never counted because it didn't matter. The price was the price. We had 22 vents, not 30 we now found out. We also paid for deodorant in vents. We don't know if that was actually done or not. I kid you not it smelled worse after vent cleaning than before. Can I blame tech? Officially no. But vent cleaning sure wasn't what we expected nor did we expect to get manipulated into accepting an estimate as actual price. We would not have done it if we knew in advance. We will never use Stanley steamer again and fair warning to anyone with disabilities.. they will make work for you instead of helping you! I would have been better off on my hands and knees scrubbing grout with my back injury than all the work and driving they created for us.

Best around for professional a/c service . Same day service if you have an emergency.read more

Been using this business for semi annual maintenance. They are always prompt and very responsive…read moreand professional and never tried to upsell me at any time. My HVAC system recently quit working and needed to be replaced. Their quote was exceptional and within a few days they returned on a Sunday and after about 5 hours of work the old system was removed and the new was installed. I can easily recommend them for your cooling and heating maintenance and support. Robert the owner is very fair and professional!

I called Salt Air after a new tenant called on a Sunday morning to inform us that the heat had gone…read moreout in their home. Salt Air had somebody there in about an hour, interacted professionally with our tenants and got the heat back on. Just as importantly, the kept me in the loop about what they were doing and when they would be there. Their technology is top notch. The tenants and I both got texts with confirmation of the appointment time, who the technician assigned was (with a picture) and even gave us the ability to track his route once he was on his way. I will be turning to Salt Air going forward.

These guys were always responsive and took good care of my family. After 2020 things started going…read moredownhill. I payed over 11k for a new unit from here 2021. For some reason they stopped my service warranty coverage without telling me. When I need service again in 2024 the guy that comes out has no clue what he's doing. I pay a service fee for nothing but him to tell me I should get new ducts. You would think they woulda said that when putting in the unit. Anyway, I get a 5k quote for ducts. Kinda pricey but wanted to stick with same company. I get quote on 6/27. I'm told sometime in between that a quote that big can usually be held longer than 30 days. I call to get service on 8/21 to schedule the service. I leave messages for days finally they email a quote $1500 higher saying it went up $100 a day. Scott is a crook and a liar. Stay away