I ordered a blouse from Klassy Lady Tipperary Ireland 4 weeks ago which I needed to return . I duly followed full instructions with the recommended carrier each time I reached the last page i was asked for 2 numbers I didnt have. After other people going through the same process for me and not being able to get any further. I contacted the Klassy Lady by e.mail and they replied saying they did not have the numbers but I could send it through the Post Office , which I did paying over £8.00 I had already paid £26+ customs
Incoming. I have rung Klassy Lady many times and they promised to sort it for me as its being held by customs. They never ring back as promised.
I messaged the owner Sandra on one of her facebook shows and she said I need to contact customs myself and pay again It is my responsibility. Its absolutey
Horrendous the cost of the tax and postage is more than the goods. She also admitted she had this problem before and has lost Uk customers because if it. If she already knows about this she should not be selling into to the Uk. I have bought from other shops in S. Ireland and have not had any problem. I have no means of contacting customs and at this stage would have at accepted refund after the second charge was taken off , it would have been better than nothing. It seems they have got my money so they dont care.
so Buyer Beware Do not buy anything from Klassy Lady Cahir Tipperary S Ireland if you are in Uk . This Company should have an arrangement with customs or a carrier system that works. Or should not be trading with UK at all. read more