Dear Jennifer K., As co-owner of Klassic Catering, I would like to address your review. First, I apologize if you were disappointed with our food and/or service, however, I will say that this does not sound like anything that we have ever heard. By in large, our business comes from word of mouth by satisfied customers and repeat business. If you were a guest in attendance at a family reunion held at a private residence, on July 5, 2014, that is the only party that we know of where guests and family members contributed toward the cost. I and one other staff member personally delivered that party. We lent out the chaffing pans, sterno fuel and serving utensils at no additional cost. The salad, prepared by me that morning, was fresh and green and loaded with fresh vegetables, and perhaps you mistook the thinly sliced radishes for "white carrots"? The pasta had a Jack Daniels cream sauce and there was so much that the woman who coordinated the catering (a repeat customer) said that they took the extra sauce home. The BBQ chicken had a generous amount of BBQ sauce and we cook our meat to the temperature required by health codes. The family also ordered 50 pieces of chicken tenders for the children, and we provided 3 kinds of sauces for them to dip the chicken in. We also served green beans almondine (prepared with a light butter and garlic sauce) and red skin roasted potatoes with Rosemary and garlic. The delivery went quite well as we were able to back up our vehicle right to the service area and unload, so I don't recall any screaming by either myself or my assistant. Sometimes we have to say "excuse me" when we are navigating crowds with heavy chaffing pans full of hot food, but I can guarantee that we never scream. There were other food items on the buffet that were prepared by guests and for that we have no control. The sad part of your negative commenting on line is that there is never a way for a caterer, or business owner in any sector, to right a wrong or to have a voice. After 30 years of successful catering and hundreds of customers that have repeatedly used our services and recommended us to their associates, family and friends, I can only state that we uphold our high standards and excellence for our services and reputation. I am requesting that should you have a complaint and want to address it, or wish to recoup your expense, that we hear from you personally, and allow us to refund you your portion of the catering cost. We take our businesses very seriously and want each and every customer fully satisfied. Thank you Jennifer, for without feedback of any kind, we cannot address our shortcomings in the eyes of our clients. I hope that we hear from you so that we can discuss your comments. Our phone number is: 570-675-2582. If we are not in the office to answer your call please leave a number where we can contact you. One other thought, there is another catering service with a similar name to ours located in Wilkes-Barre... read more
