Amazing experience! Great quality products for bathrooms and kitchens, beautiful designs. Love a completed showroom they have . Customer service was professional, helpful, and fast. Everything arrived in perfect condition and looked even better than expected. Highly recommended ! read more

Buyer beware. We hired Klass Kitchens after the contractor we originally hired was unable to build our slim shaker cabinet doors. Rudy, the owner, came to our home, confidently assured us he could fix the problems, and spoke as though this project would be simple for his company. Unfortunately, the exact opposite happened. Throughout the project, every issue was blamed on the previous contractor. While it's true he inherited someone else's work, his solution was not to fix the problems--it was to create new ones. The workmanship was unacceptable. * Drawers cannot support the weight of a normal set of dinner plates because they come off their tracks. * The appliance garage is not functional. * Our utensil drawer was never completed because we were literally told, "I've never built one before." The most frustrating part was the complete lack of follow-through. Although Rudy was paid in full, he never finished the job. For months, every phone call was met with another excuse. One week it was delays from fixing the previous contractor's mistakes. The next it was staffing issues. The final excuse was that he was moving his warehouse and didn't have anyone available to finish the remaining work. At some point, excuses stop mattering. Results are what count. We spent a substantial amount of money expecting professional craftsmanship, quality installation, and dependable customer service. Instead, we were left with an unfinished kitchen, defective cabinetry, and no accountability after payment was received. We rarely leave negative reviews, but this experience cost us significant time, money, and frustration. If you're considering Klass Kitchens, I strongly recommend hiring someone else. I only wish someone had warned us before we made the same mistake. read more

Tons of various styles for vanities to choose from! All come with porcelain countertops and sunken sink, but you can upgrade to glass countertops for +$1k or Quartz for $350, +$$$ for a basin sink. Those prices may vary depending on size of vanity, tops, sink, etc. Finishers not included. Huge selection of faucets in various styles and finishes. Nice products. A little pricey compared to other stores we've visited, but worth checking out if you're in the market for updating your bathroom. read more

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Complete bait and switch operation. They advertise beautiful bathroom cabinets and sinks at great prices online but when you call to verify or get a specific price, they won't give it to you over the phone and say you have to come down to the showroom... Then you find out why - because their $500-$700 price online is really $3,000-$15,000 at the showroom. Complete waste of time read more

Their costumer service is horrible. Jackie Gutierrez (an owner and manager) is rude by not wanting to give specifics on items because "she's too busy and their warehouse is too big". She must be to stupid to just look it up! They do not ship which is unacceptable and unheard of in this day and age. The lady answered the phone can not even speak English, what kind of company does that?! I don't recommend working with this company to save customers for terrible customer service. read more

Advertises a very low price to get people to showroom. Wasting your time and theirs. Everything is $3000 and above. Nice items, if that is your price point. read more

Horrible quality up sale charge on faucets. Amazon sells the same faucets for 25 dollars and these people are selling them for 125$. Their vanities are cracked scratched or have some sort of defect. Plus they add a fee for assessment of some sort. Point blank shop somewhere else. Stay away read more

No CLASS at KLASS. Bait & Switch policy. We have purchased a few vanities from Klass over the last several years for personal use. While we are not big spenders, we are loyal and recommend the store at every opportunity. Fast forward to the major rain event we experienced in south FL a couple months back. We are in the property management business and a 2 story building in Broward had all 4 first floor units get flooded. lost all kitchen and bathroom cabinets, drywall, a mess. We find ourselves in need of 8 bathroom vanities, so where do we go - to Klass of course. Our first look is on a Saturday, prices a little higher than we recalled, but still found a unit that would work nicely. Since we are getting 8 at once, surely a bulk discount is appropriate. Our sales rep inquires on our behalf and comes back with a slightly discounted offer, (nothing grand on an 8k purchase, but something) This is literally our first look at vanities and since prices in general were higher than expected, we needed a little time to play with numbers since this was a big project. Within 24 hours we were on board, called the store and let our rep know we would be back on Wednesday to complete the transaction. My husband shows up Wednesday, card in hand, and is told by ALBERT HERRERA, owner and professional scammer, that the discount was good Saturday only, though that was not disclosed on Saturday. Today $50 more times 8. with customers in earshot and our sales rep trying desperately to sink into the floor, this business owner just basically slapped my husband in the face and raped him in public. What a shining example of customer service let alone common decency and certainly not an ounce of humanity. In fact reeks of SWINE! Lucky for Albert I did not accompany my husband on Wednesday and he was so exasperated with the idea of having to do more shopping and searching he just surrendered and allowed the assault. paid the extra $400 because that was certainly going to make or break ALBERT's day. PLUS a credit card fee. Appalling human being, we understand there is a constant turnover of staff, which does not surprise us. I can only hope the young lady who helped us on that Saturday has moved on. She was patient & charming, Klass does not deserve to have an employee with those qualities. I have waited to post this as i knew i would be too emotional to write it immediately after the transaction. I would avoid Klass at all costs, nothing in that store is worth dealing with such an unethical individual. read more

STAY AWAY FROM THIS PLACE AT ALL COSTS -- IF I COULD GIVE IT 0 STARS, I WOULD. The owner is a total scam artist and EXTREMELY RUDE. These people don't know how to do business and don't care for laws of fair dealing and practices--this is the UNITED STATES, people. They also sell cheap, apparently no-brand Chinese products with no quality standards or assurance (according to the owner himself, who was upset when we even inquired about manufacturing warranties for manufacturing defects). When my mother said she did not want to buy a toilet anymore, the owner had the audacity to try to charge my mother a restocking fee when she was still in the store WHEN SHE HAD NOT EVEN TAKEN INITIAL DELIVERY OF THE PRODUCT OR EVENT INSPECTED it. He then refused to let her take the toilet altogether. We had to place a call to the police. To add insult to injury, he also tried to REFUSE TO SPEAK TO MY MOTHER AND MY (FEMALE) FIANCE, OPENLY SAYING THAT HE WOULD ONLY SPEAK TO MY STEPFATHER BECAUSE HE IS A MAN AND THIS WAS NOT A WOMAN'S BUSINESS. He openly refused to deal with his customers on the basis of sex/gender. Unbelievable. I will be filing a complaint with the Better Business Bureau and the Federal Trade Commission and will be doing everything within my power so that this business gets sanctioned. Do yourselves a favor, and stay very, very far from this place. There are plenty of bathroom supply stores in Miami. read more

Terrible, stay away!!! I visited a few days ago and honestly do not understand how Alberto has a job. He is extremely rude and condescending when speaking to females. Many bathroom vanity sellers offer the same vanities with a different name so do your homework and go else where. He was just throwing out prices off the top of his head and at one point when I asked to confirm the price on a vanity we already had seen with him he gave me a higher price. He's a joke. DO NOT shop here. Alberto sos uno, sino el peor vendedor que he conocido. read more

In all my years living in this country, I have never been treated as bad as the owner of this Local, named Albert. The toilets I bought from Him did not work for me because the flushing mechanism is above and I have a Banjo Top, he refused to refund the item, even though the Toilet was still in an unopened Box. En todos los años que he vivido en este país, nunca me han tratado tan mal como lo ha hecho el dueño de este lugar llamado Albert. Las tazas de baños que le compré no me funcionaron porque la palanca de descargue está encima, y mi baño tiene tapa que vuela por encima de la taza, el señor Alberto no me devolvió el dinero, aún estando las tazas todavía en las cajas selladas. read more

I visited them today and they offered a nice service and I felt prices were correct! The only two people there offered a good service they don't deserve this hate in my opinion,I mean don't get me wrong they need an Air Conditioning Unit.But overall one of the staff offered me a cold fresh water too. So I think they just need some support they are trying their hardest in my opinion. read more

Came in to see shower supplies with my wife. Customer service was horrible. We asked fora price on a shower head supply and he told us it's $300 right now but if you leave and come back it will be for $375. We felt profiled by the fact that we look young and he had the nerve to say I see you guys looking just to let you know these are $300 and the shower backstage in the back are $1k. My wife which is 13weeks pregnant ask what's the name of the manufacture and his mood changed drastically to the point where we just left and I said to him this might be the reason why you have no one in your store on a Saturday because of poor customer service. The way he responded to my wife made me upset to the fact I left quick to prevent a argument. This is my first 1 star rating review it would be nice if we can give him a -5 star review. read more

Can I give Albert 0 stars after buying something there made in China with I didn't know I came back for return and he got mad trying to make excuses and walk away sty away from this place he will give u store credit with I didn't want for what for the same problem that he Agree Everything is made in China and not working in the proper way. Stay away for 150$ he loss a client read more

Klass Bathroom and Kitchen - Picture of the worse place ever - Kitchen & Bath Near Me - Hialeah, Florida

I don't know if Albert is the owner, but what I am certain is that he is an extremely rude person. With his attitude he wants to show how much he knows about his business. However, the customer is the one who will pay. Whatever you (customer) WANT to do, there is always going to be a "NO, that cannot be done". Really? Are you (Albert) paying for what YOU want to do at my house? No, that is not the case. I am paying for whatever I want to do. I am open to opinions and suggestions in an educated manner. Jobs done in bathrooms and kitchens are not cheap. Therefore, it is a business relationship that needs to be built from day one. Otherwise, it is not going to work. After visiting his place in Hialeah, as agreed during a first phone conversation, we left after being scolded by Albert 5 times. We went there for a service, not to be treated as a 5 year old. read more

I was very appreciative of the precautions the staff was taking wearing gloves and mask throughout the whole experience as well. The owner Albert was so helpful, provided the best experience . He even came to my house to get a good look at the bathroom and suggested i break down a wall for more space, it was an amazing idea. Now my kitchen has a whole lot more space. My bathrooms also came out marvelous read more

Tienen una magnífica atención y muy buena garantía,estoy súper satisfecho con sus servicios

I was giving a good service and had all my questions answered. After seen the old reviews i was sketchy about the place but decided to give it a chance anyways .. i guess they turn the place around and are heading the right direction.. thanks Klass Bathroom and looking forward to doing Business together . read more

I had custom made vanities; the workmanship was OK, it could have been done better. The stone had several scratches. I was told that the vanities were going to be done in one week; well it took 8 weeks for them to be ready. Also, I asked for a back splash, after I had the vanities because I wanted the same stone to match. This time they told me it would be ready in one week. Well, we are the end of the month of January and has been 6 weeks since I ordered. They do not call the customer to apologize or explain the delay....This is poor. I rate them 2 because I like the vanities but in customer service they do not have CLASS!! read more

Very poor customer service. Owner was short and rude to me (nicer to my husband). There is absolutely no way I would give this company any of my money due to his attitude. read more

Excellent job, very happy with the work done in my house. Excelent company.

I purchased a kitchen faucet for $125. The spout broke so I called to buy a replacement spout. I was told "we don't sell parts" so I asked where can I order the replacement part from. The answer was they are generic faucets from China so there is no parts available for them. I have to throw away my $125 faucet. The guy I spoke to said that he bought a car that was discontinued and he can't get parts for it either. The difference is that they still have this product for sale and it has not been discontinued. Stay away from this place. Rude and obnoxious. read more

I found this place searching online and let me say i was not disappointed. When i got to the store they had so many options to choose from I didn't know what to do. Thankfully Albert was there and helped me decide on which would be the best fit for my bathroom. They have so many options to choose from. Definitely glad i stepped foot in this store. Would 10/10 recommend. read more

Best experience ever!!! If you prefer quality and a very nice design, they get it. At the beginning I think they were too expensive but the value is higher than the fee. If anyone has any questions about Bathroom & Kitchen Outlet, leave me a comment and I'll get back to you. read more

My best review for this company because they have the best costumer service and they are very detailed have modern accessories are the best

I spoke to Albert about 4 days before going physically into the store. I made sure that the price stated on the website was what I would be paying once at the store. When I got to the store they wanted to raise the price $100 per vanity (I wanted 2 vanities) because according to Albert the ceramic sinks were not included in the price when it clearly states in the website that they are included. So he removed one of the $100 but said the other one would be an additional $50. I tried to tell him to look at the website that I had pulled up on my phone but he would not let me speak and spoke over me constantly. I said I couldn't believe he would let a sale go for $50 and not honoring what the website clearly stated. I know $50 isn't a lot of money but it's the principle. As a business you have to honor what you advertise! He then proceeded to tell me that the prices changed yesterday. How convenient! read more

My husband and I went shopping there and the service was excellent. They had a big variety of products and I personally love that. They have the best prices in town. We were treated like family and I highly recommend that you visit there. I would definitely go back. read more

Bought my bathroom vanities and everything I needed to remodel my bathrooms. They also do Kitchens but I didnt need anything for my kitchen for now but would definitely go there when I am ready to remodel my kitchen. read more

Highly recommed them if you are looking to get something unique with good quality. Have a huge selection of vanity's over 200 I'd say. They also helped guide me to choose the right stuff. If you need to remodel your bathroom or kitchen this is the place to go. read more

am very happy with everything I found on A Touch of Klass, a variety in everything I need to remodel my bathroom and my kitchen, the quality of all its products is outstanding, the treatment of its staff made me feel like I was part of your family, and all available at the time, I recommend 100% the best in quality and variety. Definitavente the best in everything it offers, I love everything, especially the service they offered me read more

I went in and was amazed the quality of merchandise they have they have everything I need to remodeled my bathroom very elegant place also knowledgeable employees. read more

Is absolutely the best, they have a wonderful staff that helps you from start to finish, you have no worries, the minute you walk in you feel comfortable, and they work with you, to give you the best deal. I have remodeled my kitchen and my bathroom with them and it was a breeze. I'm really happy with everything they have done for me. Thanks MV read more

A Touch of Klass is the place to go when you want to remodel you're bathroom or kitchen they have a big showroom with extremely low prices and their staff with help you get what need they were very helpful along with great service read more