Honestly, maybe buying in one of the stores is better, but since there are none near me, I have to purchase online. Everything about their online store and customer service is just not good.
First of all, their prices are so expensive - a lot of cheap clothing extremely overpriced.
They sell out of everything so fast and they rarely restock. I can't even tell you how many times I added myself to their email list to be notified when something gets restocked, and not once have I ever been notified. I also would check the website myself frequently to see if something restocked, but I swear it's like once an item sells out, that's it. It's gone. They don't restock it. Which makes me think they don't make a lot of product of each item to begin with.
Their return policy is the worst. They charge you shipping for anything you order. That's fine, whatever. BUT, if you want to return something, they will deduct $7 from your refund for the prepaid return label. This is ridiculous considering the fact that you already pay for shipping. If an item doesn't fit due to inaccurate sizing by them, customers shouldn't have to pay for the return! It's just another way for them to suck money from you.
You also used to be able to initiate your own returns directly on their website. However, they've had a disclaimer for literally over a year saying that they are making changes to their returns platform and emailing them is the only way to initiate returns. Seriously? How long does it take to update? This is probably another tactic by them to avoid people returning stuff so that they don't lose out on money.
Btw their general support email is their only method of contact. And if you do return something, they take FOREVER to issue your refund. I returned an order that was over $130, so you bet I wanted my money back asap. But I literally had to email them 3 times before they finally got back to me. It took them over a month to refund me. That's straight up unacceptable. I can see up to 2 weeks, but over a month? Totally not fair to the customer. And who knows.. if I didn't reach out to them myself, I probably wouldn't have seen that refund come through for even longer.
Lastly, I also just want to comment on their sizing. They say everything is true to size, but it's not. Everything is so inaccurate. I'm usually between a S and M. Yet, every single thing I order from them is extremely tight and small. One time I ordered a pair of shorts in a size S and M, and they both fit the exact same way. No difference between them at all. Both were extremely tight on me.
They definitely lie about what sizes the models are wearing in each listing, because there's no way that some of those girls fit into those sizes. In the pictures it looks like they fit them comfortably and even with extra room. There's just no way they're wearing the same clothes that customers receive from Kittenish. I understand that everyone fits into clothing differently and carries weight differently, but the sizing is definitely not accurate, at all.
When Jessie JD was pregnant and even after she had her baby, she was still modeling clothing on their website. They still had her size under every listing as wearing an XS (she was clearly pregnant or had just had her baby in the photos). Don't get me wrong, she looked phenomenal pregnant and after the baby! But, to my point, Jessie was literally openly talking on Instagram about how after having her baby she's not the same size as she's always been and how she has new curves now. So I don't know why they wouldn't just update her size on the website to reflect her actual sizing. Like I said she looked amazing and everything, but come on, just be real, there's no way she was still wearing a size XS in all those clothes.
They just need to be more real about sizing. It's all very misleading. It seems like they're trying to convince everyone that their models are a lot smaller than they actually are. People just want realistic sizing, especially when they mostly run as an online store; because it's not easy nor convenient to constantly have to return from them. read more