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Kitchen Stuff Plus

5.0 (1 review)
Closed • 9:30 am - 7:00 pm

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3 months ago

Helpful 11
Thanks 2
Love this 11
Oh no 0

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The Brick

The Brick

1.1(22 reviews)
0.5 km
•$$$

I seriously doubt this company is under any real management…read more From the moment we entered this store, the salespeople were just HOVERING around, being way too "helpful". It is very hard to try furniture with someone constantly trying to sell you something. There is no need for you follow me 15 feet behind around the whole store. They sold me a sofabed for 1899$ before tax on July 25, saying I should receive this order in the week of August 4-9 (this week). On July 29, I received a standard copy/paste email saying they now expect stock to be in late August. No real date...just a vague email saying "sometime late August." They even put a pretty line about "working together" to find a suitable replacement. Why would I want a replacement?? I found what I wanted, and you couldn't even keep up 5 days later! Why are you selling something that you don't actually know when you'll have in stock? Why do you think its okay to indefinitely hold people's money without an actual date of when you WILL (NOT MAY) have stock?? I requested a refund multiple times via email as I needed this way before end of August, and their CSR agent kept trying to have a salesperson call to sell me on another item (why would I believe you have something else in stock??) Now, the same sofabed is selling for 2079.98$, with an "estimated delivery date" of August 26. I truly believe this is a lie to make a quick sale. After chasing this company through email, and them saying they will call me (however they did not tell me when, and just called me randomly as if I am available at any time), and me calling them 5 times in row until someone finally picked up, I finally have a refund, but not after the Brick claiming they couldn't hear me on the phone. Imagine me walking all over my house for connection, only to be told I could be heard once I ended up where I was when I initially dialed out. Funny, because no one complains about my connection except the Brick when I try to get my money back. At the very least, I have my money back, and I now know not to ever shop at the Brick or Leon's.

Distraught customer. I received a $2900 sofa set SAVVGLS3 that faces left .I need SAVVGRS3 that…read morefaces right which I thought the salesrep Ajay ordered . He made the mistake. I did not fill out Purchase order and i didn't know what all item codes meant. I realized it was wrong one after I had to open it myself . The delivery guys put items into living room made me sign then left. They did not open it which after my wife came home she said they were supposed to. If they would have opened it I would have seen it was wrong way I wouldnt have signed and they would have had to taken it back. Now after talking to manager he said it was my fault and there is nothing he will do. That's not fair . I got RIPPED OFF by a manager who is not owner who made up his own policy. All I want is an exchange for correct facing sofa set SAVVGRS3 . Called head office twice and left message both times..Still no response. VERY BAD customer service when they make a mistake. Especially a $2900 mistake that I'm paying for.

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The Brick - A hole and knife cuts.

A hole and knife cuts.

The Brick
The Brick - Whitby

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Whitby

Ashley HomeStore

Ashley HomeStore

1.1(11 reviews)
0.1 km

If I could give zero stars I would. This has been the most horrible experience trying to resolve my…read moreconcern. I have gone to the store, talked to the very dismissive manager who only directed me to their call centre. He was extremely rude to me & had zero compassion for my issues. I have followed up with him 3 times & no response. My issue still is not resolved. There is no way of getting a hold of anyone in the store so I have no choice but to take time out of my day to go in again. I made a $5,000 purchase & opted for the 6 month financing but the salesperson messed up & put 3 months & we are now being charged interest. When I went in to get this resolved they put in a ticket & said it would be taken care of. A month later & it still is not. The bank has heard nothing from Ashley. At this point we want to return all of our furniture as they don't deserve a penny from us.

I have made purcahes from this location and other Ashley stores in the past. I have had no complain…read morewith the sales staff.......until now. My wife and I were looking for an accent piece. Maybe because it wasn't a large purchase the salesperson just wanted to run the order through without explaining what we we buying. The accent piece had a candle and decorrive stornes and the card price (more like over priced) made you think the you were getting the hold thing. I was so disappointed with the bait and switch we felt the store. We waited a couple of days. I thought maybe the store just had bad karma that day. Nope. The staff member just wanted to be an order taker. No interest in our needs, no help and no sale. I like the furniture but next time I just buy online and not be treated poorly.

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Ashley HomeStore
Ashley HomeStore
Ashley HomeStore

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Kitchen Stuff Plus - kitchenandbath - Updated May 2026

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