An absolute nightmare experience for what should have been a simple kitchen cabinet and kitchen…read moreappliance project. The Holtzman salesperson will tell you what you want to hear to get you to sign, and then (eventually) when the project starts, you'll hear something different from the project manager. When our project started, one of the first things we heard from the project manager was "I'm sorry, but he (the salesperson) shouldn't have told you that." Communication from the company was very poor. The project manager did not reach out with any proactive updates, instead I had to call / text regularly to find out what was happening and when. The usual response to my questions was "I don't know, I'll have to get back to you." They have an online schedule portal, but it was not updated by the project managers (we had 4 different project managers throughout the project), so the portal was practically useless. There were many delays and missed dates from Holtzman, there were surprise up-charges and items they forgot to order (causing more delays), but the real difficult part was the lack of communication. Not knowing what's going on is really unsettling when you've trusted someone with this type of project. The kitchen came out looking great. The people that come to the house to do the work are nice and friendly, and generally do good work. But the communication and lack of accountability from the company is embarrassing. If my name were on this company, I would take more pride in the work and try to improve how they treat customers. I would strongly advise anyone to go with another company and save yourself months of delays and many headaches from dealing with Holtzman.

I read other reviews to see if they had same experience. Pretty much spot on…read more We had a small guest bathroom remodeled. Contacted Holtzman in Jan. Actual work started in April. It is now July & still not complete - usable but not complete. Their contractors would show up to only work 2-4 hrs of the day and then several days or more would go by without seeing anyone. The frustration level finally reached its peak. We called & they responded with "thats how we work at this company" please note we told them before we signed that we DID NOT want that to happen. They said they didn't work that way. The contractors that came out were professional & did nice work. The overall project we are happy with. BUT the frustration level of a small project lasting 8 months ... We wii never use this Company again. We have a master bath we want remodelled --can you imagine Not having a master bath available to use for months?