4.5 stars Great Work - Poor Timing…read more Small master bath and powder room remodel I knew what the cost was upfront. As my job was discussed and created, work items were listed and priced individually. When I added and removed items they displayed appropriately as a refund credit or additional charge immediately. The time frame proposed in the beginning was a guess-estimate I understand because one has to dig into a project to truly see what it will take. But no, my rooms were not completed in a timely manner. Schedules were pushed out, but I will state that there were a few times I was contacted and offered someone to come over to complete a trade earlier than scheduled. I made sure to have most of the needed materials already at my home so there would be no time issues when on site. (I purchased some items independently). Honestly, the time sucked. The various tradesmen were polite and knowledgeable. The men prepped my home's entryway and paths to each workroom protecting all surfaces. I had no debris left or scuffed flooring. They showed up, completed their job and left my home clean. Holtzman's web portal was easy for me to access and use. All details about my project were available to be viewed at any time. I communicated with customer service, my appointed designer, and my supervisor through emails, phone calls, in person and texts. The sales rep was very difficult to reach once my project contract was signed, but my supervisor, Will Stubblefield, supported me through every question I had throughout the whole process. His time and work was genuine and appreciated. He made sure that each phase of the project was completed to my satisfaction and when the schedule was ridiculously pushed back, he stepped in on a couple weekends and completed some work himself. Will responded to each of my questions patiently as I had many being this my first project. If I have more projects, I will request Will to manage it. He secured my confidence that Holtzman Home Improvement would complete the job and have it done well.

I have our whole project documented so far and this is the worst experience we've ever had…read moreconcerning anything house-related. We signed a contract in October to have and it's now one day before May and the only thing that's been done is demo on the kitchen and first bathroom and cabinet installation in the kitchen............in the wrong color! We've paid almost $70,000 with nothing to show for it. We've had to change and cancel two vacations because we were told everything would start in January and be done in March. I will not bore anyone just yet with all the details but wanted to post and let others know that I have a very good friend with a connection to 5 on your Side, so several of us will probably be on the news. Please let me know if you'd like to join us and post here.