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Kirklands

1.3 (7 reviews)
Open • 10:00 am - 9:00 pm

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Value City Furniture - Lots of couches to chose from

Value City Furniture

(52 reviews)

$$

If I could, I would give 0 stars. I bought a whole living room set about a month ago and they asked…read moreme for measurements from the doors to my apartment, I sent that weeks in advance and even spoke with someone yesterday to verify everything. Fast forward to today and the delivery guys were not able to fit it into my apartment. I am livid at how disorganized this company has been with this entire situation, this could have been easily avoided if they would have checked the measurements I sent them weeks ago! I called to ask to speak with a manager and I still am waiting for someone to call me back, so I hope this does not get worse. STAY AWAY FROM THIS FURNITURE STORE!!!

I have dealt with a local value city in Lakewood and the staff there is very nice and helpful,…read morehowever, their service department is AWFUL. I bought a set of dressers and they were made so poorly and the drawers were breaking. I bumped into one with a laundry basket and the trim cracked. They finally after several weeks send replacement drawers- one is damaged. One is the wrong color and I'm missing one. Only one of the 3 sent was correct. I finally have to go into the store to get some assistance on getting a replacement to the replacement and the store was very, very helpful. So I send the email. I finally get a response from service and I send the chain of emails back to service and I tell them a drawer that wasn't damaged is now damaged. The trim is just falling off of the drawer. At this point I want a credit to get something nicer. Someone calls and speaks to my husband and tries to say you're over stuffing the drawers you shouldn't have even received replacement drawers. A technician is supposed to come out. Now I'm going to fight with them over the crap that was made because you suddenly don't want to send drawers after you sent me the wrong ones, you want a technician to come out and do what? Ridiculous. I feel bad for the sales people because they are very nice, but some of their products are made horribly and their customer service is the absolute worst. This company should be ashamed of themselves.

Raymour & Flanigan Furniture and Mattress Store

Raymour & Flanigan Furniture and Mattress Store

(56 reviews)

$$

I ordered a chaise lounge in mid October 2025 I was given 5…read moredifferent delivery dates to only be called the night before or day of each delivery date saying it was not coming that day. Due to their conversion of a new computer system this is what caused the delay over and over again. It was in stock but they didn't know that I called the manufacturer and several other phone calls to see what the delay was. Long story short They shouldn't launch a new program prior to adequate training A customer shouldn't have to do all the footwork to find an answer. John the Mgr in Brick promised me the 4th delivery date which never happened. Doug the Mgr in monmouth junction warehouse and Julio in the Suferin ny warehouse were the ones that finally figured out the issue and finally got my piece sent to me. So thank you to the warehouse staff!

I'm going to start with do not ever purchase from Raymour and Flanagan. I have been trying to…read morecontact the service department for over three months . I have purchased well over $10,000 worth of merchandise within the past five years. Their customer service in the store is great. Their customer service when it comes to repairs delivery, etc- terrible. I have called the one 800 number five times today and got disconnected every single time. I was just waiting for a half hour on hold and got disconnected. They do not take care of their customers when it comes to warranties I have been doing nothing but calling them once a week for them to call me back on my mother's phone instead of calling me back on the phone number I provided. There is no email to get somebody to email you back. I just need to speak to a live person. Also I had one repair done a few months ago. The job is terrible. It was not the right color paint. It looks horrible now I'm supposed to exchange it, but they will only do the table and not the chairs. Meanwhile, they did the work on both the chairs and the table SO - do not buy the protection plan because it's more of a headache than just going out to buy another piece of furniture from a different department store. Do not buy furniture from them. Take advice from me put your money in a mom and pop shop because this is not it. They don't care about their customers and mark my words as a retail professional- we won't be seeing many Raymours in the future- this business will fail if this is the way they handle it.

Kirklands - homedecor - Updated May 2026

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