Repairman was supposed to call sometime before noon to make an appointment to come out. We heard nothing, no phone call, no visit. We called after 1:00 to find out where repairman was. We were told he had stopped by, called both numbers, and got no answer to either. UPDATE - CSR called back and said sometimes the reps forget to dial the area code. BS! THEY LIED ABOUT TRYING TO GET IN TOUCH WITH US. Terrible customer service. I don't appreciate being lied to. read more