Victor, along with a young trainee, repaired our oven this morning…read more Prompt, professional and nice to talk to. Job completed quickly for a reasonable amount. We will use A-Z Appliance Pro for any future repairs.

This company is responsive. It did not quite work out in terms of price (no fault of their own)…read more Finances are what they are. I do appreciate our initial interactions and their willingness to consider my business. They will be a consideration in the future.

This company is 100% legit. It did not quite work out in terms of hiring them (through no fault of…read moretheir own). Schedules and personal circumstance just couldn't be overcome. I do appreciate the attention to detail during out initial interactions and their willingness to go above and beyond. They will be my number one consideration in the future should I need another appliance repair. My faith in Tucson appliance repair companies has been restored for the moment.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

Professional, courteous and respectful. Did the job and explained everything. Saved me a gigantic…read moreheadache. They came from Tucson to Tubac and the travel fee was worth it. Saved my expensive refrigerator

I have known Steve Martin for at least 25 years. He, in fact, worked for me for about a dozen years…read moreas an appliance technician. I am retired now, and I can honestly say that he is someone I recommend to all my friends. He is honest in his dealings with people. He is talented with the work he does. And he is a friendly and outgoing person. Michelle is wonderful. She has the patience and demeanor to handle complicated customers and complicated problems. They make a wonderful pair. Ken Gailey Former Owner of J & B Appliance in Tucson

I was having trouble with burners on my stove shorting out . They did a consultation which…read moreincluded about an hour of testing and stuck to their $65 consultation fee. They were knowledgeable and very nice.

Terrible service, phony repair! so unprofessional i cant believe i gave them a second chance after…read moregetting burned the first time. Beware they do not know what they are doing and they do not repair but they do take your money.

Synopsis: Jason is a super knowledgeable, diligent, clean-as-you-go, and reasonably priced…read morehandyman. A born/raised Tucson family man. I would hire him again in a blink. He is preferably based on his namesake east side but will wander as far as midtown. I had several/varied projects needing attention - installation of a new dishwasher (and hauling away the old), installation of a kitchen sink garbage disposal (where there wasn't one at all), resolving a minor freezer issue (ice sheet forming at bottom, under the drawers) and replacing a strip of tile in front of the fireplace. All were completed A+ for a total of about $600 in labor, plus all the parts: $120 for the Costco disposal and another $100 in supplies (mortar, tile, grout, plumbing). This included a couple of 5 gallon buckets and a small circular tile saw blade (all of which I let Jason keep). Because the mortar needed to dry for at least 24 hours before grouting, the project spanned two Sundays... yes the man is his own boss and regularly works 6+ days/week. He's good about messaging too but sometimes cannot respond until evening... like 8pm. That never bothered me and my replies frankly encouraged it, Lol. I am a solid fan of the guy however do be aware he smokes the occasional cigarette but (on his own) always does so outside and never "in the middle" of a task, only during logical breaks (completion of disposal, completion of mortaring, etc.). I mention this only because I have an aunt who is actually allergic to cigarette smoke. Besides the reasonable/reliable and very experienced qualities, I think my favorite is that he doesn't mind you shadowing and (enthusiastically) explains any wrinkles or issues he spots as he's working, oftentimes the fault of the previous installer. Bonus, he warrants his work for a year.

Jason is extremely knowledgeable in the repair of all appliances and is affordable. He makes good…read moresuggestions as to cost saving measures also. Plus he is friendly and easy to work with.

I purchased a washer and dryer from this company almost two years ago now. I have yet to hear…read moreanything back from them. the washer stopped working about three months after I purchased them. they came out and said they could repair it for 325 dollars. so I paid them and they repaired it. it then quit working a day later. this time they told me they had to take my washer to their shop for the parts they needed but wouldn't charge me anything more. I asked if I could have a loaner washer in the meantime. they brought me a washer that didn't work so they came the following day with one that did work. that is where this ends. I still have the "loaner washer" and have had no communication with the company. they don't answer my calls or anything. I even filed a complaint through the BBB and still no response. I just want the washer i wood for!!! don't do business with this company unless u want to get ripped off!!

Very Friendly guy,helped me pick a Washer and Dryer. Very Affordable prices. Very professionalread more

Mr appliance replaced a compressor in my lg refrigerator  1…read more It took text 6hours to install kitchen was consumed debri left behind 2. 6months later refrigerator goes out 3. This time lg contract lg specialist to come out within the week to replace repair it took two/hours ....according to specialist  They never change the filter  *They never flush the system which is required before a compressor install  *They never updated the software  and  *They used an older version of compressor which I had to wait 3weeks for the part  *Mr appliance is a very small outfit owner is terrible in customer service not knowledgeable but thinks he is the wife knows customer services but is at a disadvantage because husband as owner...they are now worth the service fee go with ATS Sent from my iPhone On Jun 26, 2026, at 11:13AM, Kgray wrote: Mr appliance replaced a compressor in my lg refrigerator  1. It took text 6hours to install kitchen was consumed debri left behind 2. 6months later refrigerator goes out 3. This time lg contract lg specialist to come out within the week to replace repair it took two/hours ....according to specialist  They never change the filter they never flush the system which is required before a compressor install and they used an older version or compressor and I waited 3weeks for the part  Mr appliance is a very small outfit owner is terrible in customer service not knowledgeable but thinks he is the wife knows customer services but is at a disadvantage because husband as owner...they are now worth the service fee go with ATS Tried to call you first call was ignored several time now will post on yelp Sent from my iPhone On Jan 13, 2026, at 3:06PM, Mr. Appliance of Oro Valley order was put on week of Christmas 2025 I did not leave a review on this date cause it was nothing worrying of saying but here we are 6/26/26 and pissed poor service before and after

Our fridge water filter housing failed and Mr. Appliance diagnosed it quickly, got the part fast,…read moreand Brian replaced the housing quickly while explaining clearly what had happened. The coils were very dirty as we have two dogs who shed and he cleaned them in the process. Pricing was very reasonable and clearly itemized on the estimate. They will be my go-to for any appliance repair in the future. They notified me in advance about part delivery timing and when the tech would arrive and he got here on time and was very efficient, good to have a service like this in Tucson.

Dishwasher broke. Quick scheduled appointment over the internet. Showed up on time, ran the…read moretests and then gave me options. $350+ to repair or go buy new for about $750. Provided recommended brands and ones to stay away from. He lost the parts & repair business and I bought new from Costco. I appreciate the transparency & honesty.

I'm very disappointed with how this repair was handled. On September 11, 2026, under Visit Receipt…read more#17980, technician Michael came out to diagnose an ongoing problem with my washer. I initially paid a $60 diagnostic/service fee, which was applied toward the cost of the repair. Michael diagnosed the issue as the electrical/control board and replaced the board. In total, I paid $412.71 for the diagnosis and repair. Only two days later, the washer started experiencing the exact same problem. I contacted the company again, and Michael returned to look at the washer a second time. After checking it, he told me there was nothing else he could do. Since I had just paid $412.71 for a diagnosis and repair that did not resolve the original problem, I asked whether I could be reimbursed for at least some of what I paid. Michael advised me that dispatch would review the case and that I would receive a reimbursement after their review. It has now been three days and I have received no follow-up, no reimbursement, and no resolution. I'm still left with a washer experiencing the exact same problem I originally paid more than $400 to have repaired. I understand that diagnoses can sometimes be wrong and repairs don't always go as expected. What is frustrating is paying $412.71 based on the technician's diagnosis, having the exact same problem return only two days later, and then being told there was nothing further that could be done. I would be happy to update this review if the company follows through and makes this right, but based on my experience so far, I cannot recommend their service.

C & J saved my appliance and my budget. The part needed on the 8 year old fridge was still under…read morewarranty. They deal with the manufacturer and all I pay is their labor which has always been very reasonable. Thanks again C & J.

From the owner: C and J Appliance Service LLC provides outstanding Tucson, AZ Appliance Repair services. We can…read morerepair most large appliances and will do so in a timely manner. Please call us today.

This a complaint to the repair company regarding an ongoing, unresolved refrigerator issue covered…read moreby American Home Shield (AHS). I have not had a properly working refrigerator for over 23 calendar days. The refrigerator has had multiple service visits (since 5/3/26), including replacement of a filter drier and thermostat, but the issue persists. Problem worsening & safety concerns: The appliance is now experiencing extreme temperature spikes (up to 100+°F in the freezer), emitting steam and a burning plastic smell, raising concerns about a potential fire hazard and health risk. I have asked for detailed service records from each visit to provide to AHS for warranty processing. I am dissatisfied with the lack of progress and requests escalation. I have been without a reliable refrigerator for over 3 weeks and has spent over $400 out-of-pocket (warranty premium, service call, and a temporary mini fridge). I am concerned about the lack of documentation of past work and diagnosis or recommendation for replacement (for AHS). I hope somebody will read this and consider it urgent. I am frustrated, am emphasizing safety risks, financial burden, and repeated failure to resolve the issue. Please consider accountability and escalation. Documentation of the issue thus far: 1. On 5/3/26 I made the request for a Frigidaire Refrigerator -Model LFTR1814LBD -Mfg. in 2013 -It is a top-freezer model that has an 18.2 cu ft. capacity 2. The technician replaced the Filter Drier on the first visit request between 5/3 to 5/14. 3. The problem persisted after 5/14/26. 4. The technician came back and replaced the thermostat on 5/19/26. 5. The same day the technician replaced the thermostat, the temperature in the freezer spiked drastically to 72-76 degrees in a matter of 5-10 min. 6. The same day as the temperature spike, we noticed that very warm air was circulating within the freezer. 7. There was also a terrible smell of 'smoke' that resembled something akin electrical short around 5 PM. It was alarming and we were afraid of a fire hazard. 8. An appointment was scheduled for 5/22/26. The Repair company told us to plug the refrigerator back in so that the temperature was normalized for the technician's upcoming troubleshooting visit. 9. The fridge was unplugged immediately from 5/19/26 at 5:15 PM until 5/21/26 at 1 PM. 10. After the refrigerator was plugged back in the following temperature fluctuations were noted (F = Freezer, R = Refrigerator). [5/21/26, 1:33 PM, Normal Dial position in the Freezer and Refrigerator, F = 7 degrees, R = 36 degrees.] [5/21/26, 7:32 PM, Normal Dial position in the Freezer and Refrigerator, F = 4 degrees, R = 41 degrees.] [5/21/26, 10:28 PM, Normal Dial position in the Freezer and Refrigerator, F = 6 degrees, R = 47.7 degrees.] [5/22/26, 6:05 AM, Normal Dial position in the Freezer and Refrigerator, F = 1 degrees, R = 36 degrees.] [5/22/26, 10:45 AM, Normal Dial position in the Freezer and Refrigerator, F = 71 degrees, R = 47.5 degrees.] [5/25/26, 10:41 PM, Normal Dial position in the Freezer and Refrigerator, F = 84 degrees, R = 57 degrees.]** (NOTE** overnight the freezer spiked to 84 degrees, and the refrigerator spiked to 57 degrees; instant read thermometer logged 125-degree air flowing into freezer at 6 AM on 5/26/26). 11. I have evidence of the huge temperature spike. 12. The technician scheduled to come back, 5/22/26, between 12-6 PM. -I was concerned about the huge temperature fluctuations now and the perceived fire hazard. -I do not want the appliance to catch on fire. -I understand that refrigerant can be flammable. -My major concern is the time I have had to invest as well as money too. -$200 for a mini fridge so my food would not spoil -Out of pocket I have spent over $400 (includes insurance premium and service call charge) 14. On 5/25/26 two repairmen came and replaced a thermostat in the freezer. -The issue has not been resolved -Video is available -A recall request was requested on 5/26 I have not had a properly working refrigerator for over 23 calendar days. ----------- Happy One-Month Anniversary. Unfortunately, there is nothing worth celebrating. It has now been approximately one month since your company determined that my refrigerator could not be repaired, yet I am still without a reliable appliance and without a resolution. Based on the technician's findings, your company should have contacted American Home Shield's Authorizations Department and submitted the necessary recommendation for replacement weeks ago. Instead, I have encountered delays, inconsistent information, poor communication, and a complete lack of transparency regarding the status of my claim. What is most frustrating is that this appears to be a straightforward process, yet after a month of waiting and repeated attempts to obtain answers, I am still in limbo with no explanation for why the required authorization has not been submitted.

They are the contractors with my home warranty Am. Home Shield. They have fixed my dryer and got…read moreit back into its little space perfectly. I'm always scared the vent hose won't go back correctly. They have fixed my washer perfectly! 3 times! They usually have to move the dryer to fix the washer. What a pain but the tech, (Russian decent) is such a trooper and pleasant individual! I just love him! Luckily the current repair going on now doesn't require moving it. Just a bad power connector. I would highly recommend this company as they have not failed me once. Give them a try!