Five stars for follow-up!…read more While my broken refrigerator wasn't fixed on the first visit, Victor was very responsive when we called back and told him it hadn't cooled down as expected. He returned for a second visit (at no additional charge, which I appreciated as well) and individually tested components until he found the culprit. I really appreciated his professionalism and dedication to working out where the problem was. He was prompt, courteous, and knowledgeable. Hopefully I won't have any appliance problems in the near future, but if I do, I'd definitely use A-Z Appliance Pro again.

Very responsive and we were able to get Josh out to diagnose our washer problem promptly. He was…read morevery professional, great advice, trustworthy and will definitely use A-Z again with hesitation! Call out price for Green Valley was reasonable as well.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

My dryer had an issue and I used Yelp to get some estimates. Semper Fi was quick to reply. He…read moreasked about the problem and gave a quote, which was what the cost of the repair came to. I was surprised that he was able to come on the same day. He was in and out in 15 mins. Highly recommend!

Professional, courteous and respectful. Did the job and explained everything. Saved me a gigantic…read moreheadache. They came from Tucson to Tubac and the travel fee was worth it. Saved my expensive refrigerator

I have known Steve Martin for at least 25 years. He, in fact, worked for me for about a dozen years…read moreas an appliance technician. I am retired now, and I can honestly say that he is someone I recommend to all my friends. He is honest in his dealings with people. He is talented with the work he does. And he is a friendly and outgoing person. Michelle is wonderful. She has the patience and demeanor to handle complicated customers and complicated problems. They make a wonderful pair. Ken Gailey Former Owner of J & B Appliance in Tucson

Even though my old washer wasn't fix, the repairman didn't try to recommend a repair that wasn't…read moreworth the cost due to the age of the washing machine. That in itself was impressive with a lot of shady businesses out there, just out to screw you I appreciated the honesty. Very professional from the dispatcher to the repair tech. If or when I need an appliance repair, I have this business now in my the contacts in my iPhone.

Robert was great, efficient, and quick. He was straightforward in the pricing and was able to…read moreassess the situation the same day. Parts arrived two days later and it was like it never happened.

Synopsis: Jason is a super knowledgeable, diligent, clean-as-you-go, and reasonably priced…read morehandyman. A born/raised Tucson family man. I would hire him again in a blink. He is preferably based on his namesake east side but will wander as far as midtown. I had several/varied projects needing attention - installation of a new dishwasher (and hauling away the old), installation of a kitchen sink garbage disposal (where there wasn't one at all), resolving a minor freezer issue (ice sheet forming at bottom, under the drawers) and replacing a strip of tile in front of the fireplace. All were completed A+ for a total of about $600 in labor, plus all the parts: $120 for the Costco disposal and another $100 in supplies (mortar, tile, grout, plumbing). This included a couple of 5 gallon buckets and a small circular tile saw blade (all of which I let Jason keep). Because the mortar needed to dry for at least 24 hours before grouting, the project spanned two Sundays... yes the man is his own boss and regularly works 6+ days/week. He's good about messaging too but sometimes cannot respond until evening... like 8pm. That never bothered me and my replies frankly encouraged it, Lol. I am a solid fan of the guy however do be aware he smokes the occasional cigarette but (on his own) always does so outside and never "in the middle" of a task, only during logical breaks (completion of disposal, completion of mortaring, etc.). I mention this only because I have an aunt who is actually allergic to cigarette smoke. Besides the reasonable/reliable and very experienced qualities, I think my favorite is that he doesn't mind you shadowing and (enthusiastically) explains any wrinkles or issues he spots as he's working, oftentimes the fault of the previous installer. Bonus, he warrants his work for a year.

Jason is extremely knowledgeable in the repair of all appliances and is affordable. He makes good…read moresuggestions as to cost saving measures also. Plus he is friendly and easy to work with.

I purchased a washer and dryer from this company almost two years ago now. I have yet to hear…read moreanything back from them. the washer stopped working about three months after I purchased them. they came out and said they could repair it for 325 dollars. so I paid them and they repaired it. it then quit working a day later. this time they told me they had to take my washer to their shop for the parts they needed but wouldn't charge me anything more. I asked if I could have a loaner washer in the meantime. they brought me a washer that didn't work so they came the following day with one that did work. that is where this ends. I still have the "loaner washer" and have had no communication with the company. they don't answer my calls or anything. I even filed a complaint through the BBB and still no response. I just want the washer i wood for!!! don't do business with this company unless u want to get ripped off!!

Very Friendly guy,helped me pick a Washer and Dryer. Very Affordable prices. Very professionalread more

Our fridge water filter housing failed and Mr. Appliance diagnosed it quickly, got the part fast,…read moreand Brian replaced the housing quickly while explaining clearly what had happened. The coils were very dirty as we have two dogs who shed and he cleaned them in the process. Pricing was very reasonable and clearly itemized on the estimate. They will be my go-to for any appliance repair in the future. They notified me in advance about part delivery timing and when the tech would arrive and he got here on time and was very efficient, good to have a service like this in Tucson.

The Mr Appliance OV team worked hard to try and solve our problem with our oven. I really…read moreappreciate the diligence to find the correct parts. I would recommend their services and found them very honest and all techs and admin. exhibited a high level of customer service.

We have dealt with 5 Star Appliance 3 times over the years. We needed a repairman for our in-home…read morerefrigerator 3 years ago. We contacted a different company first, and they sent someone out....$90 just to have him come......and once he got here, he was very arrogant, and once we told him that the refrigerator was 21 years old, he said "Well there's your problem....your compressor is shot. You might as well buy a new refrigerator, We don't do compressor work" and he left! That's when we contacted 5 Star, and Vitaliy came. Within 5 minutes he said "Your fan isn't working. I'll be right back." He came in a couple minutes later, and within 20 minutes, did the repair and it has been working well ever since. The second time we needed a repairman, we called 5 Star again, but they sent a very young man who was just beginning apparently, because he couldn't figure out how to do the repair. The dishwasher was 20 years old, so we just ended up buying a new one, which was fine. This time, our outside refrigerator needed a repair, so we called 5 Star again and specifically asked for Vitaliy. He came within a day or so, found the problem within 10 minutes and had it repaired 20 minutes later! He is awesome!

My refrigerator decided to stop working properly on a random Wednesday morning. The horror of…read moreopening your freezer to find everything ruined. I called around some other appliance places to try to get somebody out right away to try to salvage the rest of my food, but nobody could come out the same day. Five star appliance, on the other hand, after saying that I was very concerned over my food, managed to find a way to fit me in for the day. The technician who arrived on time was very kind and very thorough and diagnosed me with a broken compressor. We talked about some options and he let me know what the warranty would look like and other details and helped me make a decision on how to proceed. I did choose to go with buying a new refrigerator and I think that was a good decision and 5 star helped me make it. I will definitely call them in the future for other appliance repair needs. Their pricing was fair. They were prompt and they were courteous.

To Whom It May Concern,…read more I am submitting a formal complaint against AZ Repair Services (AZA Services), owned by Mr. Dogdan, and 2-10 Home Buyers Warranty, who contracted this vendor, for failure to repair or replace our refrigerator in a timely and effective manner. Key Facts: * November 20: Service request opened through 2-10 Home Buyers Warranty for a non-working refrigerator. * AZ Repair Services replaced the compressor. The refrigerator did not work afterward. * Technician Andres stated his supervisor, Mr. Dogdan, said this was "normal" and to wait. The unit never functioned. * The claim was closed without resolution, requiring a new claim despite failed repairs. * Nearly a month later, AZ Repair Services replaced the electronic control board. The refrigerator still did not work. * The condition worsened: no cooling, no water dispensing, loud shaking noises, and eventually no power. * The technician stated a request would be submitted to replace the refrigerator. * January 16 2026: I was informed that instead of requesting replacement, Mr. Dogdan submitted another request to replace the same failed parts again. Outcome: * My family has been without a working refrigerator for over 2 1/2 months. * The vendor failed to complete the service or provide a resolution. * The owner did not return calls. * Repeated major part replacements were unreasonable given the refrigerator's age (approximately 15 years). Accountability extends to both AZ Repair Services and 2-10 Home Buyers Warranty for continuing ineffective repairs and delays. I have four active 2-10 policies (three rentals and my primary residence) and have been a long-term customer. This experience reflects poor contractor oversight and lack of urgency for a significant household hardship.

I give them a ZERO rating. Looks like everyone else has the same experience with them, and all…read morereferred by Home warranty companies. AHS referred us to have the refrigerator repaired. The tech replaced the ice maker and was to replace worn, warped dispenser levers and the tubing in back as it desperately needs to be replaced. The tech said he could do it but his manager won't order the parts or let him. He has been out 4 times, long wait between times and today he said he didn't know why he was here as his order was blank. I was told 4 times by American Home Shield that the replacement parts and work has been approved, was also told that by AZA. I started this fiasco in January, this is now March. Just got off the phone, again, with American Home Sheild, same song and dance. Lets see if their management calls me back as requested. NOT a happy customer.