I am writing to express my dissatisfaction with the care provided by Dr. Farheen. I had concerns regarding new pains in my hips and knees, besides existing arthritis in my hands, feet, and ankles. I went to the surgeon who did my last hip replacement surgery because of arthritis. He had advised me my cartilage was damaged in both of my knees and told me since it was not bone to bone, my rheumatologist would be responsible for trying to stop my arthritis from getting worse. I called Dr. Farheen's office to give them a heads up that my surgeon would be calling to give her a consultation on my knees. I had an appointment already scheduled, but was I informed by the staff member who answered the phone Dr. Farheen would not take a consultation with my surgeon until I made a separate appointment solely for my knees.
During this appointment, a staff member asked me a lot of questions but entered my answer incorrectly, refusing to listen to what I was saying. He put incorrect information in my medical notes. Dr. Farheen then entered the room and provided dishonest information. She informed me five times in this examination that she had referred me to an orthopedic doctor, which she had not. I had gone to my orthopedic surgeon on my own. And when I called to give Dr. Farheen a heads up that the surgeon would call to give her a consult,the staff member told me Dr. Farheen would refuse that until I made a separate appointment for the knees. Additionally, Dr. Farheen did not inform me before today that she had consulted with my surgeon regarding my knees when he called. That's something I should have been told.
I am also unhappy with how my previous appointment with her was rescheduled and then cancelled with no notification to me. That is the appointment I had previously that I thought was still open I came today because I was told I had to make a separate appointment for my knees. When I said in the future please don't cancel or reschedule appointments of mine without asking me or notifying me first. This staff member dismissed my request.
Dr. Farheen said I don't have separate appointments for the knees from the appointments for the hands. But that's not true I had to have the appointment today, I wasn't allowed to just keep my previous appointment and discuss both hands and knees and the feet, and ankles. She offered no apologies for any of this including her dishonesty, telling me she had referred me to orthopedic. What she did say is I have to understand her staff is trying and that is all that matters.
Overall, I feel the instances above showing how dishonest Dr. Farheen and her staff are and how they are not in any way patient-focused are concerning. Patients deserve to receive proper care and treatment, dishonesty is dishonesty, incompetence is incompetence whether or not someone is trying doesn't matter when it comes to the patient's health.
She also sent me downstairs for an x-ray, I was concerned about the moments of severe arthritic pain in my ankles the technician explained the order had nothing to do with ankles it was for feet only. read more
