The air duct cleaning that they performed for us was good. They were prompt, communicative, and quick. Hence, the two stars. HOWEVER, their follow up billing process was terrible. Six months after the service was performed, I received a call from the owner threatening collections. There had been no invoice, no bill; nothing that alerted me that our bill had not been settled in full (we had recently purchased a new home and the title company was supposed to pay the company directly, but wires got crossed and things didn't happen that way). When I called, the receptionist alerted me that there would be a late fee applied, to which I was pretty frustrated. LITERALLY NO CONTACT had been made with me for six months and my replies to their phone contact were instant. They threatened first with collections and then with a lien on my property before even having a conversation with me...terrible business practice. After giving my information to the receptionist, it turns out that the zip code they were trying to run through the credit card machine was wrong. Had they called with a different attitude instead of threats, then the whole threatening process could have been avoided. I understand the need to hard ball people who haven't paid, but without warning and/or communication? Ridiculous. I will be looking for another carpet cleaning company the next time I need service. read more

Great customer service! I had an appointment for an interior auto detail, but I woke up that morning and my car needed a jump start. I didn't think I had time to do it, and I didn't want it to die again on their lot. They came to my house (in town), helped me jump it, and took it to get cleaned. They said they would charge it up while they cleaned. Way over and beyond expectations, they definitely have a returning customer with me. read more

My client used KIP'S Carpet Cleaning to clean all of the carpet in their home before they Listed their home in Gardner, KS with me. I was very impressed when I saw how the carpet looked when I got there and the staff did a great job with all of it. The Hardwood floors were gleaming as well though I'm not sure if they provided that service or just the carpet cleaning. I asked for their business card so I could recommend this company to others that may need their services. read more

I just received upholstery cleaning service from Kip's and boy what a difference. Tom and Jarrod were a great team cleaning my vintage sofa, 6 dining chairs, and an ottoman damaged by my puppy. All together less than $200 and smelling great too. They were done in about 2 hours. Hurry and book your cleaning services today! I'm also booking them for air duct cleaning in the Spring. They actually tell you what their services provide and are very knowledgeable about all things home improvement. Thank you Kip's! read more

Tried these guys at my home and Jarrod did wonders on my carpet. Just had my car done and their guy Preston absolutely amazed me. If anyone uses them which I recommend then ask for these guys. They are great! read more

This was the worst experience I have had with carpet cleaning services. After waiting 2 and half hours for them to come, I had to call them. Come to find out they double booked us and were not coming. They did come and only spent 10 minutes cleaning for double the cost of what I was told. When I called and asked why there was extra charges, they explained to me my carpets were scotch guarded. They told me the crew asked me if I wanted it and I said yes. I was never asked and did not want the service. I also had to watch the crew mess around and spray each other with the hose after my 10 minute cleaning my house received. Not to mention, I had to call 4 times before I got an explanation to all of this. The only thing I received was 20% off my next service from them. I appreciate the offer but, I will not be using it and will not use their service ever again. read more

Bait and switch price gouging. I bought a Groupon for $45.00 worth supposedly $95.00 to steam clean three rooms worth of carpet. My appt. was for 1pm and the guy shows up at 10:00 am when I am not even there and casually says they are running ahead of schedule?? Then he tells me that it will be $35.00 extra to use cleaning solution. They don't normally use cleaning solution? I was baffled. Then he says they don't move any furniture and only measure the exposed areas. Yet somehow he claims that I am 70 sq. ft. over the Groupon. I have a queen size bed in my bedroom and there is only a tiny strip showing around it, then a very small office that has furniture in it and a tiny bedroom with furniture in it. This is not over 270 sq. ft by a long shot. Needless to say I was disappointed that they showed up 3-4 hours early when I am not even there, then say that everything is extra. When it was all said and done I paid $130.00 for the "extras" and $45.00 for the Groupon. $175.00 for a tiny amount of carpet. Never again... deceiving business practices to offer a Groupon and then charge so much extra. read more