Dr. Brooke and Dr. Carrie provided amazing care for my dog when he suddenly became sick while…read morevisiting from out of town. My dog is very anxious and reactive during vet visits, but the staff were very kind, qualified, and understanding. I was in and out in 20 minutes! I also received a follow-up call 3 days later to check how my dog was feeling. So grateful for Lakeside vet! My dog is feeling much better!

The family dog Chelsea took a turn for the worse in the last week. Last night we decided to make…read morethe tough decision that it was time to help her in the only way we could. They called her vet who stopped doing house visits for covid. We called my vet who was really booked out and we couldn't let Chelsea suffer. I turned to yelp to help us. I can't speak highly enough of this place. Not only did they move things around once they heard her condition to fit her in, but they worked with our flight schedules so we could all be here today. It was a completely unrushed, empathetic, comforting, and kind experience. They let all 4 of us in a private basement grieving room. We were given as much time as we needed before and after her passing. It was a very peaceful experience. She was in no pain, she didn't even flinch for her iv. Thank you for treating us like family.

I'd just like to say Dr. Scott & Ashley were absolutely amazeballs. They just go above and beyond…read morefor their clients. There's other great staff their too, it's just who I saw today.

I highly recommend this animal hospital. Visiting family from out of town for the holidays we had…read morean emergency with our little dog Mishka. We were seen immediately and the staff was wonderful. After returning home I also received an unexpected call from Julie to see how Mishka was doing. Cost didn't matter for our little guy and because it was an emergency we expected a bill that was hundreds of dollars. Our bill was 1/3 of what we expected and that included all medication. Happy to say our little guy has recovered.

The staff is great. I am appalled that I was charged $77 for a visit where the doctor never even…read moretouched the dog. She read her urine sample. $42.40 to get her nails done. I have never paid over $20. I received a $250 bill for a urine test, meds, and nails. I literally feel like I was robbed. I hope my dr goes somewhere else.

We've been taking our pup here for a few years now. Staff seem to change quite a bit but we have…read morenever had a bad experience. Everyone is always friendly and great with my nervous nelly! Prices are a little on the high side but doable.

We didn't know why our dog just stopped eating and started moping around the house. We took him to…read morethe caring people at Greener Pastures. They really worked hard to figure out our hard case. We really could not afford exploratory surgery or sending him to a specialist so they recommended fluid therapy for 24 hours. This made all the difference! He "passed" a large piece of a Kong toy he had chewed up a year before and started getting better. Even though his case did not present as an obstruction, he is back to his old self and even fetching his bone! Thank you to all the great people at Greener Pastures!!! I really thought we were going to lose him.

Great staff that is truly committed to the wellbeing of your pets. Well worth our drive!read more

I'm so grateful to have such a wonderful team of caring, personable, and knowledgable vets, vet…read moretechs and support staff. our female recently had a litter of pups and of course started into the first stage of whelping on a Friday afternoon. when she was still in the first stage after 24 hrs, I called and left them a message on Saturday while they were closed, and the doctor on call got in touch with me right away and walked me through what to watch out for and put my mind at ease that she was still within the normal whelping schedule. They also responded quickly the next weekend when Mama ate a small chocolate donut while nursing the brand new pups as well. I can't say enough positive things about the care our dogs have received there and how much the staff loves on them every time they come in!

Dr Sarah Pierson has cared for my 5 lb Pomeranian since they opened in Brookville. Everyone has…read morebeen very professional, friendly, and truly care about my pet and me. Dr Sarah has called periodically to check on Bear. She has given me sound advice when I've called about flea /ticket prevention & when he's not feeling well. I am so thankful for this office. Dr. Robertson has taken a call from me, listened to my concerns, asked if he could check with his wife Dr. Sarah since she is Bear's Dr. & He hasn't seen Bear. He said he'd return my call - and he did! The Vet Techs & people at reception desk are so pleasant, friendly, and knowledgeable. During Covid 19, all happily come to my car after I call upon arrival. Great care has been taken to keep everyone safe. Rated 5 stars - would give 10 if I could. Thank you, Dr. PIERSON, Dr. ROBERTSON & staff.

0/5 stars, I do not recommend you get your pet spayed here. I had my dog spayed and she ended up…read morerunning a very high fever and had complications. At that time I was under the impression that it was because of her having issues with her reproductive tract. Dr. Heinert told me that her uterus was very inflamed. I recently took my healthy female cat in, she was around six months, to get spayed. Intake was great, at discharge I was told that the surgery went great and everything was fine. That she would be dizzy and may be throwing up, but it would be normal. I should isolate her and keep her clean for two weeks. I was told she will probably not want to eat but as long as she's drinking she will be fine. Told if I needed anything I should call. No antibiotics or pain meds were given. I brought my cat home and set up her isolation room in the laundry room. Made sure all the floors were mopped and sanitized, that she had a safe place with a bed to hide if she needed to. Made sure she had food, both dry and wet, as well as water. Checked on her every thirty minutes to an hour to make sure that she was clean, her litter box was clean, and how she was doing. She ended up passing three days later. When I called the vet he was very rude and kept insinuation that it was my fault she died, he did nothing wrong, I must have did something that caused her to die. He flat out told me that even if I took him to court I wouldn't be able to prove anything. He was very unprofessional and very unapologetic. I am not a vet and this is my first cat getting spayed and the discharge instructions were not adequate to say the least. The way the vet handled the situation was very unprofessional. I was lead to believe that everything is great. I was never told what to look out for that would be signs that I needed to panic and call the vet. The discharge laler that were given to me have absolutely no information in regards to signs that require immediate attention. If you had the same experience with this vet, please let me know. Maybe, together we can prove his negligence in court.

The woman who conducted my Red Cross Dog First Aid class gave me Dr. Heinert's card after I…read morementioned having an elderly dog who would soon need arthritis treatments of some kind. The class conductor was a fan of German Shepards, and the breed struggles with hip problems, so she had been down this road before. Although I'll do pretty much anything for my dogs, at first the thought of Doggie Acupuncture was a little far out. My local vet whom I would speak very highly of wanted to prescribe Rimadyl. I went with it because I've been going to the same vet for 7 years. I gave it to my dog and she did great. Then I googled Rimadyl. I was not happy with what I discovered. I called my vet back and discussed my concerns and she put ==most== of my fears to rest. The thing of it is, I am not a fan of long-term medication unless it is for something life threatening like heartworms, epilepsy, lyme, etc. The Rimadyl was $33 for 28 pills, and my dog would have to take TWO PILLS A DAY. Which makes Rimadyl roughly $65 a month for my dog. Not including the yearly blood work they recommend to make sure the medication isn't ruining my dog's liver. The last time I had similar blood work done on my other dog that was $6o-ish. Dr. Heinert's office offers acupuncture for dogs for roughly the same amount, but they only need to see my dog once a month. His office was very nice and they answered all my questions upfront. I'm sure some people wouldn't want to spent the money, I don't want the cheapest option, I just want to make an educated choice. If pills are the same price as acupuncture why would you even bother with pills? The first session, I am told, will cost about $120 for office call and procedure, and to get my dogs history, etc. They recommend two sessions the first month, and then once a month there after. Larger initial investment.......but a lifetime of not choking down two pills a day that were pulled off the human market. National Geographic recently (June or July 2012) published an article on just how effective acupuncture was in elderly rats. The findings were extremely encouraging and hard to argue with. Their office is 25 miles from my house, but my husband and I decided it was worth it. We've decided to ride out the prescription for the next two weeks while we prepare the bank account for the acupuncture. I will update with results later. All-in-all though....this office comes highly recommended and even with driving 50 miles round trip once a month, it's just about the same price as a prescription. It's hard to argue with that.

i give these guys 4 out of 5 stars. They definitely are very professional and are very helpful. An…read moreexample of this is that the fact that we don't have a vehicle to get our pet to the meeting place, so they came to our home and picked up our pet instead. Also they we're able to drop our pet back off to us after the process of cremation. So for that we're very thankful and grateful! The only thing that we have/had an issue with is the paw prints that they take and give to you after your pet is cremated. They were very sloppy looking and looked like they rushed to get it done. So this is our reason for the 4 stars and not 5. Other than this I would of gave them a 5 out of 5. So I would definitely recommend them. thank you, The HaglockFamily

I just picked up my cats ashes today at my veterinarian after an attempted surgery wasn't going to…read morebe the best option for him. I was a little shocked at the cost but when they provided the little tin urn and cremation certificate I felt better about the cost. Will consider their service in the future.

Cannt give 0 or believe me I would.. Absolutely disgusted, spoke with a staff member for my…read moredaughter about her dog who was very sick, asked about survival rate (knowing full well nothing is guaranteed) but wanting to do what was best for her, was told by one of the techs the vet would NEVER recommend surgery if she wasn't pretty confident of survival... sadly Bella past a few hours after the surgery, asked the vet to call as my daughter is extremely distraught and she's more concerned about telling me what she did ( I never once even implied she didn't do all she could) but about the fact I'm more upset that the tech wasn't honest as we would have done what was best and my daughter could have said her goodbyes and been with her instead of putting her thru the surgery, but I am guessing ( and from what I am seeing of other people's reviews, the money is worth more than doing what is best) (And her reaction is she didn't understand why I was upset... Take your loved ones somewhere else, she may be a good vet but when you're not even remorseful or concerned you have staff talking for you this way you are no good, and just found out they also called another family who had a dog there with the same name and told them she had passed, I hope you got reamed by that family

We have had nothing but horrible experiences with Dr. Amy and her group. Dr. Amy has been rude to…read moreus every time we have seen this vet, and seems to care more about getting appointments in and out as fast as possible, rather than get to the bottom of any issues. We've been going back and forth with this vet for 3 months now trying to figure out an issue with our dog, and all they will do is prescribe expensive cocktails of medication and ask you to come back ad infinitum with no resolution in sight. If I could give 0 stars, I certainly would. Avoid at all costs! They do not care about your pet and your situation and are just looking to create customers and extort them with trial and error med prescriptions and repeat visits.

Although the staff was very pleasant theres serious problems with service. I have only been there…read moretwice and will not return due to incompetence. Took my dog buddy in for his rabies first time I was there. What did they do gave him 2 vaccine we didn't ask for. Only found out of the mistake when we went to have him groomed and on his paperwork there was no rabies vaccine. So I was billed for 2 vaccines I never asked for. All I got was a sorry and to bring him back in for his rabies. Also my dog isn't nurtured and the paper work said he was. Pretty obvious he isn't. Then the second vist we took him got his rabies. A couple weeks later I get a call saying he needed his sutures out. Obviously he had no sutures. So in two visits he was given the wrong vaccines. Messed up his vet records and called us for something he didn't need. Cost me extra money for vaccines he didn't need and miss time at work. If you dont mind incompetency then go here but If your someone who expects there vets to be held at the standards as all medical professionals then I would say go somewhere else.

My heart is absolutely shattered. My dad has taken our dog Asher here for years and two weeks ago…read morehe brought her in to be looked at because we were all very concerned for her, the doctors brushed it off and said she just had arthritis. However last night she wasn't doing good at all she was rush to buffalo where the doctors there told us it was impossible for her to have arthritis and that she had cancer and one of the tumors burst and she had blood in her stomach! I am absolutely disgusted with this place and the treatment our our family dog!! Do not bring your pets here! We will be contacting our lawyer! UPDATE!! (We have now lost 3 of our fur babies due to the neglagence of this vet. They told us our cats had a form of covid and pressuered us to put our cats down, when we recieve the records of our cats they tested negative for this virus and our male cat was given a shot for heart worms and pregnancy which non he had. What the hell is wrong with you people i cannot even fathom the lack of empothy and the lack of willingness to do you jobs properly. For the Vet Amanda i hope you have a damn good lawyer because you most certainly will need one.)

Very upset. I HAD been a customer for over 25 years. Due to covid lockdown and illness I was unable…read moreto bring my cats for multiple years. Luckily they were healthy. I called recently to make an appointment and was told that since I hadn't been there for a while that I would have to pay a 75 dollar new client fee. This news was delivered very rudely. I pet sit and have sent all of my clients to this vet because of the care and good service. Perhaps an email to alert people of this policy ? Very sad to look for a new vet and the lack of compassion from their front desk staff. Especially at a time when my cat is now ill and in distress.

They take exotic pets (I have a bunny). Doctor Scholz was very good with him, gave me meds to take…read morehome and called several days later. The Front office staff and Vet assistants were friendly and very helpful.