ironically came here on a day where dr. tomchick was here. he was a doctor i had when i got checked…read moreout at the north benson urgent care. i was relieved to have him because he's one of the few doctors who does care & gives you a peace of mind in the worse possible situations ever. i have anxiety coming to doctors offices (especially alone) so it was helpful to see him again. i would say overall the receptionist are super sweet, helpful & don't just try to get you in and out. the nurses i had were really sweet too. for me, tone of voice is everything & they talked nicely. thank you to this urgent care for always making me feel comfortable & addressing all my concerns & needs. would definitely recommend coming here as early as possible this urgent care gets super busy so if you can't get here early for sure *CHECK IN ONLINE* so you can have a spot instead of waiting until coming in here

I did not come back happily but I didn't have any choice since I had been experiencing something…read morethat every medicine bottle said "if you're symptoms persist more than 48 hours you need to see a doctor" and the on-call nurse wanted me to go to the emergency room. I didn't think it warranted the emergency room but my GP was booked up for three weeks and I hadn't been able to eat anything for four days at that point. This was the only option and I was hoping they may have improved. Spoiler - they haven't. Again, the ladies at the reception desk are the only redeeming aspect of this whole business. When somehow the staff in the back noted that I was being checked on while in fact I was still in the lobby the reception desk were the only people to apologize and try to correct the situation. What was supposed to be a five minute wait as I used the on-line appointment tool ended up being a thirty minute wait due to that debacle. When I was seen they took my blood pressure and temperature and that was it. They looked at my medical history and my messages I had sent via MyChart and made a diagnosis off of that. I wasn't even in the exam room for five minutes and was charged like they had actually done something other than me simply breathing their air. WebMD was a better diagnosis tool than this location. I felt less seen, less heard, and more dismissed than any other medical facility I have ever gone to in the 40+ years I have walked on this planet. I am half way tempted when I can change insurance at the end of the year to go to another and see if Swedish has better providers after this horrid experience. I would go home from this and be sick for another week unable to drink anything other than pedialyte and eat small amounts of rice. Two weeks of being horrendously sick and I couldn't even get them to show one ounce of curiosity as to why this was occurring. You are just a number here.

Excellent, excellent service. Erica Lacey, PA-C provided great medical service to an emergency…read moresituation. Of course it always helps to make an appointment, which was easy to do on-line. After arriving I was escorted to a room by a staff member and within a few minutes Erica Lacey, PA-C entered the room did an initial examination then proceeded to perform medical procedures. She continually kept me informed as to her progress which made me relax. The receptionist Tia (Tai?) was extremely helpful and accommodating as were other assistants. Overall, I was totally impressed with the service provided, better than serve received at some hospitals I've visited. Highly recommended. Thank you for the care and service.

Turned away. Came here after getting a piece of metal stuck in my hand. The person at the front…read moredesk said that their x-rays only showed bones... Went somewhere where their x-ray machine showed more than bones.

Seen May 11 2026 in emergency room after driving myself in, which extended to hospital admissions…read moreand surgery for hernia repair and correcting obstructed bowel. ER took me in right away, I was given pain meds, all nurses and techs were very attentive, gave clear answers, I was assisted within minutes of requests at all times - from the time I arrived until leaving May 12, 2026. Surgeons answered all questions, I felt safe, cared for and seen as an individual and felt both protected and respected as a patient. Pain meds were given as needed they helped me with both chief complaint and residual migraine I had upon arrival. They helped me before during and after surgery and assisted me as I went thru steps of recovery afterwards . Admissions was great, drs top notch, all I came in contact with were pleasant and gave help right away and informed me each step of the way about my care and helped alleviate my fears and nervousness. This visit was easily one of the best visits I have had to an emergency room. I would both recommend and encourage others to seek treatment needed from this facility without hesitation.

The staff- amazing. Very accommodating and compassionate…read more Very disappointed that after our loved one passed away that the body was placed on hold with a third party vendor for organ harvesting and that our loved one needed to not have her final wishes fulfilled upon passing.

While traveling recently we used the Swedish Telehealth service to deal with a medical condition…read more The wait was about 15 minutes, and the provider was able to promptly diagnose the issue, then prescribe medication, which we could pick up at a local pharmacy. Thanks for the great service

There website indicated walk-in was the only option at the time I checked Sunday afternoon. I am…read moredealing with a foot strain. I drove over and receptionist said only reservations were possible, which was confusing. It all worked out though, as I got put on the waitlist and only took about an hour. The doctor was very capable, friendly, ordered an x-ray was able to examine it within 20 minutes. I could not be happier with the quality of service.

Every part of the Urgent Care experience was exceptional from the initial phone call to the doctor…read moreexam at the end. My daughter was sick and home from school for the past 3 days. The school required a negative COVID test before she can return, especially since one of her major symptoms was shortness of breath. We were scheduled within minutes of the initial request from the school and were in and out of the Urgent Care in about 40 minutes. It was so convenient getting the Rapid Covid test in the office. Results were ready in about 10 minutes. Personally, the complete health care offered at the UW Medicine Valley Medical Center in Covington is very impressive. Everyone is professional, caring and helpful. Wait time is minimal and it's very nice to be able to wait inside a private exam room. We are thankful to have such a caring community of doctors and health care providers so close to home.

Their hours are not accurate to when they take patients. I arrived a little over an hour before…read morethey closed, there were 4 people in the waiting room and they said they were no longer taking patients because there were too many people waiting. This place clearly is not setup to support a medium to high volume of people, as they feel they need to close over an hour early when there are 4 people waiting. Ridiculous.

Receptionist was Unpleasant & Rude... 9:40am Appointment, On-Time too…read more Greeted with a stern and abrupt "All family members must wear masks", although... she would remove hers on every phone call. No kind welcome, greeting or even a smile was offered by this person. She asked no questions, only issued commands. As I was sharing special requests she cut me off twice as though what I was saying was a bother to her. Evidently she is either Grumpy & Upleasant all-the-time or she was just having a bad morning... Either way, this has left a bad taste for your practice. Patrons & Patients of Renton Pediatrics for 18 years

We have been coming here for some years now.... The staff here has a very interesting dynamic. I…read morerecently called in for medication and did not receive a call back to let me know if it was filled. When I called back the following Monday to follow up and ask why they didn't inform me, she decided to lie and say they did and didn't leave a message because my vm box was full. My vm box is not full, I even had someone call my phone once we were done to verify. I don't appreciate this dishonesty, just say you dropped the ball. The other issue is the wait time, I arrive to our appointments about 10 min early to get checked in and end up waiting 30-45 min. When I asked to speak to the office manager they refused to let me. I then asked how to file a formal grievance and they refused to share the information for that as well. I then told them that I felt like they were not allowing me to file a complain which I have a right to do, only then they had someone come out to talk to me. I was pretty much told there was nothing they can do about it. I also had a physical form recently filled out. They charged me $20 for, which is fine. What was not okay with me is that the provider didn't even bother to have the medication listed on the physical form... which is kind of the whole point. They also don't collect copays at the time of the appointment. They let MONTHS ago by until they reach out to tell you about a balance from an OV you had at the beginning of the year. I've started the process of finding a new PCP for my children. I don't like the dishonesty and lack of accountability nor do I appreciate paying for services that are just rushed though. Please save yourself the hassle

Went for my annual physical exam and ARNP Julie Bartok was my attendee, and I was completely blown…read moreaway by how nice, kind and professional she is. Such a nice doctor and answered all my questions. Usually doctors rush you but she is really patience and professional with such a great heart. She was really knowledgeable and made me feel comfortable throughout the appointment! I would highly recommend Doctor Julie Bartok. I was beyond impressed with my experience at this new Swedish landing location. Staff is really friendly and process is fast. Thanks for such a great service.

2 month wait for an appointment and then they cancel on you day of the appointment…read more Get into an appointment for my kid They send medication to a pharmacy that doesnt have it in stock. Try to call them? Talk to robots or a unhelpful front desk member

I have been a patient at family care of Kent for over 15 years. I saw Kathy forever and since she…read moreretired I have been seeing Bob S. whom I adore. Staff is friendly, and they respond to emails timely. The only reason I gave 4 stars instead of 5 is that They run extremely behind. I routinely wait over an hour from my appt time to see Bob. I'm sure this is because he gives thorough care and listens to his patients but it is annoying. He is quite knowledgeable too. I love this practice though and will put up with it for now.

Nobody answers the phone or puts you on hold until I have to hang up. It's so hard to schedule an…read moreappointment.

The parking garage is not anywhere near sufficient to accommodate patients and visitors. Waste of…read moretime driving around and around. Once inside it's a long distance to the patient rooms and the specialty clinics. Not at all user friendly.

I've been with Valley for years. I have been going to the Kent clinic but want to start going to…read morethe Covington clinic. I called to make an appointment at the Covington clinic and they are over 6 weeks out because I'm considered a "new" patient at the Covington clinic seeing a new practitioner. Yet, I can get in the same day at the Kent clinic to see someone I've never seen before. The defensive customer service person split hairs and said I'm an "established" Valley patient but a "new" patient at the Covington clinic. Really? In my mind, I'm an established patient at any Valley facility. To me, this is a bad approach to customer service. I recently got a second opinion at Swedish and I got an appointment within a week to see a surgeon. Valley needs to rethink how they look at "established" patients needing to be seen at different location.

They are pretty organized here. I had to call a couple of times about a prescription that was given…read moreto me and the nurse on call returned my call within a couple of hours. The parking lot is generous with spaces. This urgent care does share an office with the primary care clinic. So don't be confused when arriving and seeing two signs but only one door. The front desk ladies are very business-like. No warm fuzzies there, but at least they get the job done!

Told the doctor I had allergies to my cat. Said I could either get rid of the cat or vacuum my…read moreroom. Thanks for the help