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    Kingstowne Public Library

    3.0 (1 review)
    Open 10:00 am - 6:00 pm
    Updated 1 month ago

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    John Marshall Library

    John Marshall Library

    3.8(6 reviews)
    2.4 mi

    This is our closest library. Everyone is very kind and quick to help out. It isn't the largest…read morelibrary but we always find something that interests me and my son. Thanks for your community services and helpfulness.

    Rigid systems and Customer Service needs a VAST Improvement…read more The book I am reading was a 14 day loan, due today. I tried to renew online, but was not allowed. There is a sticker on the book, no renewal. Ok, thus now I have to make a trip to the library. I have about 100 pages still to read. When I checked it out, there were multiple copies in the library, which is about 5 minutes away. However, now no copies. The Sherwood branch, further way on route 1, and way out of my way, has 2 copies available. I could put a hold and have it delivered to my library here, however, there is a note about the John Marshall library closing Saturday for renovation and will be closed for 18 months. I called the John Marshall branch to see if they could override and just renew so I wouldn't have to make an out of the way trip when I don't have time. They said NO, they can't. Also, I can't get a hold sent to here as they are not taking them now and are being re-directed due to the closing. I tried to write a note of complaint to the branch manager as I felt that was POOR customer service given the situation. But the email bounced back. Tried to send to the Sherwood Branch mgr and got the same bounce back. I tried to just put the book on hold to send it to the Kingstowne branch which would be next closest, however, it wouldn't let me put the book on hold because I already have the same titled book checked out. I called John Marshall to talk to the mgr, but she was out. Called the mgr at the Sherwood branch to explain situation w/ renewal, holds, branch closing, etc., and hopefully work it out. She still could NOT just renew mine, even though there are 4 available books in the system. So I still have to go to the library tonight to return mine. She was able to put one on the hold and I will pick it it up in Kingstowne when it arrives. Super annoying...when I haven't finished the story. It's a bit ridiculous. What is the difference of just renewing a book for a customer when they call and speak to the manager vs me having to return 1 copy to John Marshall, and Sherwood sending a different copy to Kingstowne for me to check out? I just don't get it and it was a complete waste of my time :-(

    Photos
    John Marshall Library - John Marshall Library in Rose Hill.

    John Marshall Library in Rose Hill.

    John Marshall Library - String Quartet at the 50th Anniversary celebration, 2013.

    String Quartet at the 50th Anniversary celebration, 2013.

    John Marshall Library

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    Kingstowne Public Library - libraries - Updated May 2026

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