After hearing many radio ads for this insurance agency touting their knowledge of the new healthcare regulations, I called with questions about coverage for my elderly mother, who has complications because she lacks Part B Medicare coverage. She wanted a policy to cover her while waiting for her full Medicare coverage to kick in, in July 2014. The woman who answered took the info and told me someone would call me back that day. No one did. So, I called again the next day and the same woman transferred me to Bill King. He was very nice, took the info, and said he'd make some calls and would call me back in about 2 hours. He never called back. I realize that I called during a very busy time... just days before the Dec 7th deadline. I would have been okay if Bill King or his representative had told me they were too busy and unable to handle arranging a policy for my mother. That would have been understandable. But, each time I hung up after both phone calls, I was under the impression that I'd get some answers. I gave them 2 stars because I feel I should cut them some slack for the timing of my calls, so close to the deadline, but seriously... very unprofessional and misleading. On the bright side, I quit waiting to hear back from Bill King, found and bought a policy for my mother! Yea! read more
