Great dealership!! We bought 3 vehicles from them. Cole Postell is the best sales Mgr around, and Gary Mincer was our fantastic salesman. Tracy Byers was so efficient with our financing, too. A WONDERFUL experience. read more

These people are why Car dealers have a bad reputation. We drove from Franklin NC to King Ford in Murphy NC to look at some vehicles they had listed that my wife had spoken to the internet sales (Manager?) Jacob Fulcher. We looked at a number of vehicles and expressed some interest in some but were out of our price range. We were intending to go to other locations in town that we also saw some internet listings that we were interested in. Jacob kept pushing that we should choose a vehicle and we could work on price as the owner was on site. He also spoke incessantly about how their business was not like others as they did not try to sell you all sorts of warranty plans as theirs were included and some of the reason that their prices were higher. He also admitted that larger areas had higher inventory availability which also contributed to their higher prices. He continued to boast about the ability to work on price and repeatedly suggested that we test drive some vehicles. We then narrowed it down to three vehicles all of which were still out of our price range. We asked what the best price would be on each of these vehicles but he insisted we choose one vehicle for him to go to the owner with, so we chose the lowest priced one. We told him what we would be willing to pay (still out of our pricing comfort zone) and he came back from the owner (supposedly) with an affirmative. They had also told us that there was financing through Ford for 4.95% (i believe). We agreed and he then went home as it was late in the day and he handed us to Finance. That is where everything imploded. The first thing he did was try to sell us a protection plan which the cheapest was $2300, and the interest rate was in the 7.49 range. When we indicated that we were anticipating an included warranty plan and a 4.95 interest rate, he indicated that that was for their Ford Certified vehicles only we were taken aback. Strangely enough, we were still financed through Ford credit as this vehicle was a 2019 Lincoln MKC. At no time when we were discussing with Jason, the pros and cons of the tree narrowed choices, we discussed model years, features, mileage etc. At no point did he suggest that there would be any difference in warranty or financing. My disappointment was that we decided to proceed with the transaction mostly because we were worn down. During the negotiation he acted like he was our best friend and when i called back the following day, he was totally different. He suggested that it was our fault because we initially narrowed it to three possibilities and not just one. He then became very defensive and borderline rude. Run Far away from these people. read more

Add me to the list of folks who will never do business with this place. Here's our story... My wife and I were on vacation in Murphy with our 2016 Ford F-150. For the past several months, I had been having intermittent starting issues with the truck. A visit to our local Ford dealership in Florida (where I purchased the truck new) 1-2 months earlier turned nothing up. I assumed that it was a bug in the electronics. Well, here we are in Murphy and, out of the blue, it happened again. Left the Mrs stranded at Ingle's with nearly $200 worth of groceries. A call to Triple-A had a tow truck on the way promptly. But where to have the truck taken? A logical call was the local Ford dealership. The gentleman in Service whom I spoke with basically told me that they'd be unable to even look at the truck for...get this: TWO WEEKS. Are you ****ing kidding me? Talk about inhospitable. I get it; they're busy. But, come on, man. You can't get a service technician to spend a few minutes troubleshooting it? So, the tow truck driver shows up. Great guy! He pops the hood, finds that the negative battery terminal was somewhat corroded and slightly loose. He uses his pocketknife to scrape off a bit of corrosion and an adjustable wrench to cinch down the nut on the battery cable clamp. We are good to go. Shame one these a******s at King Ford. The truck is out of warranty. These morons could have made an easy hundred bucks off me for ten minutes of tech time. And they'd have made a new customer in the process. Instead, they opted to brush me off. The next time I'm at our cabin and need service on my truck, I'm taking it to Blue Ridge. Do yourself a favor: Read the other reviews on these a******s and go somewhere else! read more

If I could give negative ratings I would. I live in CT and bought a preowned Excursion from King Ford. I flew down and completed all the paperwork with 30 minutes. Prior to getting to Murphy, NC I had asked that the oil and filter be changed and was told that it would be and that King Ford would give it a clean bill of health prior to me driving 800 miles home. King Ford sold me a preowned Ford Warranty for $2900. Ford Motor Company voided this warranty because King should not have offered such protection on a pre owned vehicle older that 2014 or such. When I was leaving the lot the Excursion would not accelerate at all and made a strange sound. I immediately did a U turn and returned to the dealership. At this stage I had driven the vehicle less than 1/4 mile. When I told king Ford of this issue they introduced me to the Service Manage who told me that it was "normal" for diesels to lack power and that the sounds I heard were from the turbo, which was also normal. They explained that because I did not own a diesel before that it was ok for me not to be used to the poor acceleration and noises. Not knowing any better, and assuming that King Ford would not let me drive 800 miles in a bad SUV I left. When i got home to Connecticut I had to immediately take the vehicle to a garage because of the issues. Thinking that I had a warranty, the one King Ford sold me, I went to get the issues fixed. Turns out that my warranty had not been entered into the Ford system as it was voided. It turns out that King Ford sold me a preowned Ford Warranty for $2900 which they were not supposed to do! Ford Motor Company voided this warranty because King should not have offered such protection on a pre owned vehicle older that 2014 or such. The issues found with my vehicle were: 1. Turbo vein(s) seized 2. 1, or more, injectors gummed up 3. Fuel Injection Control Module voltage erratic 4. Both tail gate struts failed 5. 1/4 inch water in rear turn signal 6. Reverse sensors inoperative 7. Oil and oil filter had not been changed (photos of oil and filter attached) I contacted King Ford and was told that the vehicle ran fine when "Curtis King" drove it so that was that. I was told that the vehicle was sold "AS IS, WHERE IS" and basically buyer beware. While I accept the minor issues of water in tail light, tailgate struts not working as well as the reverse sensors being inoperative, I cannot comprehend why they would allow a vehicle to go off their lot with the another issues, especially after I brought the vehicle back to them immediately. And what makes it worse is that the Service Manager convinced me that the problem accelerating (which is sticking turbo veins) is normal and that I was ok to drive 800 miles!!! I have tried to get king Ford to pay for the turbo to be repaired, as it was an issue when I left, I have asked for some sign that they take some responsibility for selling this vehicle in this condition to me. Something to show as a goodwill gesture but they have just put me on the long finger and explained away all the issues as if they were my fault. Shame on King Ford *** Photos are of the black oil and filthy filter removed from my vehicle after King Ford told me both had been changed........ read more

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It doesn't surprise me to see the poor reviews for this dealer. I didn't buy my new vehicle from this dealer, but the vehicle I recently purchased came from their inventory. When I received my new vehicle, it came with a front license plate bracket that was installed crooked using pop rivets by King Ford. I can't tell you how upset I am that they took it upon themselves to drill holes in my brand new bumper and install this ugly piece of plastic! I called King Ford and spoke to the sales manager, Curtis King. He told me that he installs front license plate brackets on all of the vehicles on his lot and that I would have to work with my dealer to resolve the issue. Apparently Mr. King has never seen a car commercial on TV. None of those cars have front license plates. Maybe Mr. King is new to the Carolinas and does not realize these states only issue one license plate and it goes on the back of the car. Nonetheless, he pays out labor dollars to an employee so that he can deface brand new vehicles. Not smart; and people who aren't smart don't deserve my business or anybody else's business who expect to get the new, undamaged vehicle they paid for. ***UPDATE*** Here is a picture of the front bumper of my new Edge after drilling out the pop rivets that held on the front license plate bracket. As you can see, there are actually 3 holes instead of 2 holes like you would expect. (To say that I am livid would be the understatement of the century!). Apparently, the King Ford "technician" mis-measured the distance between the holes on the brand had to drill a third hole to get the bracket to line up. In a conversation with Curtis King, he told me that the front bumper has "dimples" that locate where the holes need to be drilled. Apparently Mr. King has never actually looked at the front bumper of a 2018 Ford Edge. There are no such dimples! Apparently Mr. King has never looked at the Ford website, or any other car manufacturer's website. Surprise! No front license plates or brackets anywhere! I understand Mr. King's ego is so big that "every vehicle on his lot HAS to have a front license plate bracket with his dealership tag on it", but perhaps, in the future, he would consider using heavy duty double-sided tape. That way, his ego would still be satisfied and his customers wouldn't have to suffer with a damaged front bumper on their brand new cars. read more

King Ford - My new 2018 Ford Edge with hideous front license plate bracket - Car Dealers Near Me - Murphy, North Carolina

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My wife went there to check it out and told the sales guy what her price range Was and he said they show cars based on payment and what you can afford, not by how much you want to spend. Kept trying to steer her to higher priced cars than she wanted and called her low miles 2013 escape junk. This is the stereotypical car sales people depicted on tv and movies ignoring what you want and insisting on up selling. Ended up buying a 2020 escape at North Georgia Ford with no pressure and a pleasant experience. Bought with trade in and cash, no financing. read more

King Ford - Car Dealers Near Me - Murphy, North Carolina

This dealership provided one of the best buying experiences I have ever encountered. I am 50+ years old and on average I have purchased a new vehicle every 18 months since I have been licensed to drive. No pressure. Very knowledgeable of their vehicle models and features. The service department is top notch. I ordered the incorrect accessories by mistake. Before installation they actually came out to me and said is this really what you intend for us to install? So appreciative of that. What I ordered was absolutely nothing I would put on my new Ford. I was actually on my way to the Toyota dealership to purchase a new truck (which is an hour plus away) when I decided to at least look at Fords. Glad I did!!! Great sales experience. Great access to local service. read more

Let me start by saying I did buy a Fusion from this dealer new in 2017. I went back to talk about trading up and as I was talking to salesman he took a call and walked away, I was not impressed. when I purchased the fusion in 2017 it was not prepped (could barely see out the filthy back window)they did not show me anything about the car ...they handed me the keys and walked away. the salesman was very nice till the deal was done. I must say the service department is Very helpful and the do good work. I've never had any issues with service as they try to please. I will not return to buy from this dealer read more

One of the worst service experiences I ever had. I brought my truck in for a front end alignment And an oil change. After two hours I was waiting I asked if I could get a ride from a courtesy vehicle to get something to eat because they do not have any food. Only coffee Unbelievably the service writer said that since I did not buy my vehicle from them, I could not be given a ride. He said it blatantly without any concern about my unhappiness. I wasn't even living in North Carolina when I bought My truck. Their attitude was take it or leave it so I will leave it and never deal with them again read more

New to the area and wanted to trade in our car for an SUV that's more suitable for the outdoors activities here. We were able to get the best deal on our original car here and quickly select a Ford Escape, thanks to David's help in sales. The finance office was also very friendly. read more

Stay away. They were willing to sell a mom with a screaming baby a vehicle that didn't have working heat (AC worked). This was after they tell her that all used vehicles are thoroughly inspected, and that this particular one wasn't showing any issues when they hooked it to computer. Less than a week later it was discovered the heat didn't work. Their response was to take it to a Chevy dealership, because they can't hook to a Chevrolet to read the codes. Long story short $800 fix, and the repairing shop said that it had been that way for a while because one part had caused another to go bad. King Ford basically laughed about it and said that we couldn't prove it was bad when we bought it. read more

Bought a brand new car here today. Everyone I met while there was extremely nice and helpful, especially Russell, Curtis and Christopher. They gave me a great deal on the car of my dreams! Thank you all! I highly recommend these guys. read more

King Ford - My new ride! - Car Dealers Near Me - Murphy, North Carolina

This dealer has gone above and beyond many times for me. My Ford Flex has over 209,000 miles and still running well due to their excellent servic read more

I see a few other reviews for this dealer and I know how they feel. We recently went to test drive a Mustang but was talked into buying a Focus ST. We felt pushed into this sell because it seemed like such a great deal. Not even a month later, we are not happy with the car. When we tried to go back and talk to someone, a Mr. Bill Chafin from the financial department was rude from the start. As soon as my husband walked in the door, he looked at him and said, "Back so soon? Can you not afford the car?" Then proceeds to tell him that we would have to pay another $10k, that he couldn't help us. All with our salesman right there! He couldn't be professional enough to take him into his office and explain our options. Needless to say, this will be the last time we every buy from King Ford in Murphy, NC. read more

My Husband and I recently purchased an expedition in August. The Staff at King Ford treated us well and had a great room the the kids! Mr. Anderson and Mr. King were great to work with, we left feeling great about our purchase. Can't wait to do business again! read more

We just bought our 5th vehicle from King Ford. Eric Sneed was awesome and so helpful in teaching us 'old folks' about the great features these awesome vehicles offer! And, once again, Curtis King reminded me why we continue to shop with folks we know and respect! It was such a pleasure to meet & work with Chris Atkins on financing information. (He comes from an amazing family!) We are loving our Edge & know we will continue to receive great service from the Service Department as we have with our previous vehicles. Thank you King Ford! read more

Unfortunately, the lowest you can give is 1 star and I wouldn't have given them that! If you're buying a "used" vehicle, you better look for the original sticker first. My mother was charged over $1,000 more for a vehicle that had 16,000 miles and pre-owned than it was brand new!! She found the original sticker in the glove box the next day. Went back to the dealership and confronted them. After a month of constantly being put off, the owner told her "it was her fault for signing the paperwork" and refused to do anything. #1 in Customer Satisfaction is a JOKE!!! read more