I had a truly positive experience working with Trent during the coordination and sale of a burial…read moreplot. From start to finish, he demonstrated professionalism, compassion, and a deep understanding of the process. Trent made what could have been an overwhelming situation feel manageable by clearly explaining each step and ensuring all details were handled efficiently. His communication was consistent and respectful, and he was always available to answer questions or provide reassurance when needed. What stood out most was his empathy and patience. He approached everything with care and sensitivity, which made a difficult time much easier to navigate. I highly recommend Trent to anyone in need of support with burial arrangements, his dedication and service are truly exceptional.

My experience with Holy Sepulchre was a nightmare from February until early May. I needed to…read moreconfirm whether there was room for my brother in a cremation only plot where my parents are buried. Before he died, it was his wish to be with our parents and he seemed sure that there was room for him. Just in case, I contacted the cemetery because I did not want any conflict to arise when the "at-need" time came. I became frustrated as the month of March arrived. I began to receive marketing emails from the company that operates and manages the cemetery on behalf of the salesperson. That prompted me to email the sales person to inquire about whether he found an answer to my question posed in February. Sadly, on May 1, that answer came after we had the funeral. In February, the salesperson indicated that he was sure there were "room for 4 souls" in the grave with my parents and he moved to quickly try to sell me on prepaying the grave opening fee and purchase other potential services. The same salesperson called me when we scheduled the service to introduce himself as the person who would be handling my brother's services. This became an unnecessary dispute that caused a lot of stress. While the cemetery "made an exception" to allow my brother to be buried with my parents, there still is something not right here. Another concern about my interactions with their area VP has arisen. He noted that there is no room on my parents' stone to add my brother's name. While that is true, it was also claimed there was no room for my brother to be buried but there was plenty of space for my brother's urn to be buried and there looks to be plenty of room for another stone to be placed. I gave the cemetery 2 stars--originally up from the 1 star I would give because I had a very positive experience with the cemetery's frontline staff when I visited the cemetery on May 6. Taras provided me excellent directions on how to navigate the large grounds so I could visit my great-grandparents' gravesite. His directions were excellent. He provided a map where he even drew a line with the best route to follow through the cemetery. Despite the overly aggressive sales tactics, I ended up having a great experience on the front-lines with Taras.

A lovely day to visit both of my parents at the well-maintained historic Ivy Hill Cemetery…read more An interesting drive around the cemetery to get to my parents' graves, so many different headstones and markers honoring loved ones. I haven't had to call about anything, but when I needed an answer, Ivy Hill quickly returned my calls. Actually, I do need a service: my paternal grandparents are also buried at Ivy Hill, and I need to find out the cost of cleaning their headstone. Ivy Hill keeps the cemetery clear of debris and old flowers, thank you.

Ivy Hill Cemetery and Crematory has been here for over 125 years…read more It has beautiful grounds for your loved ones. They offer traditional in ground burials, mausoleum, cremation, and stand alone cabinets. Unfortunately, I have been to a burial and a cremation ceremony in the last month at Ivy Hill. They also offer a chapel that is open daily if you want to visit. The chapel can hold up to 35 people. This was my first time going to a cremation ceremony. They have a section of the Cemetery that they scatter the ashes. The ashes are handled with care. It is very heartbreaking seeing your love ones ashes scattered. Even though the Cemetery is lovely, I hope I don't have to go back there anytime soon.

Sometimes, you discover a place that is like a TARDIS. Meaning: It's bigger on the inside. It…read morealso has elements of time travel, in that there are final resting places of historical importance, and also that visiting them takes you back in time, visiting gravestones that were created hundreds of years ago. West Laurel Hill is one of those places. This cemetery should not be confused with the more prominent Laurel Hill Cemetery, located across the Schuykill river. When you come upon. West Laurel Hill, it looks like it's a modest cemetery. As you explore, it seems to unfold, more and more and more. This is true no matter which entrance you use. One of the most historical graves is also a monument to the 57 Irish Immigrants who perished at Duffy's Cut. They were all hired in unscrupulous ways to build railroad tracks. They were murdered and buried in a mass grave near Malvern...almost forgotten, until their remains were found. Some of the remains were moved to West Laurel Hill where they rest with a monument to all. Every year there is a ceremony remembering these unfortunate souls. This was why Lion and I first visited, to participate in this cemetery. Since it was a beautiful spring day, we decided to walk some of the paths, where we quickly realized just how much there was. We'll surely return again and again to this beautiful, serene place to visit. Highly recommend.

I would highly recommend West Laurel Hill. Everyone we had contact with was kind, attentive and…read morevery professional. Everything was taken care starting the moment we arrived until the last of us left the lovely luncheon. This was one of the most difficult days of my life and I can't thank them enough for making it run smoothly. Everyone who attended remarked what a lovely place which made me believe I made the best choice for our family. Thank you one and all.

Our sister was getting very ill and had no funeral plans. We came into Philadelphia and asked for…read morean appointment. We met with Cassidy and Jonathan, who were extremely professional, helpful and kind and helped us with the arrangements. What we didn't know was that our sister would worsen and die the next day. They moved quickly to arrange the ceremony and helped us through everything, including helping us learn how to navigate the expenses from the separate cemetery. We recommend them highly.

My mom recently passed away. Our family could not afford a $10.000 funeral. I called and asked if I…read morecould purchase some Shiva candles. Got a really obnoxious response from the owner Jon Levine. Told him she had a direct cremation and he said they could have handled that. I know, but for twice the price. He asked who I used for a funeral home, which is none of his business. Then he said he would give me the candles for free(after I offered to pay), but "don't make a habit of it." Is he for real? I would never even think of using them even if I had the money, and you and every one else who is Jewish shouldn't either.

I'm thankful for the excellent service of my father's Homegoing Service, delivered with…read moreprofessional and caring services from start to finish. From the great concern and gentleness by Jade in the picking up of my Dad's body to the gentleman helper Eugene at the end of the service with what to do with the flowers to driving by my fathers home to the cemetery to assisting with clean up at the repass in the sunroom of the funeral home. Black Excellence thanks Emmanuel Johnson Funeral Home for its caring, professional support staff and excellent service.

Nothing other than incompetent and rude. Delayed picking up my father's body, delayed his embalming…read moreprocess, and after the contract signing tried to place an additional $400 fee. Daughter of owner advised complaints on her mother and stated she was seeking her mother's early retirement. At the viewing of my father's body, articles of his clothing were missing, the additional footwear totaling over $200 was never returned, and his announcement was placed publicly without the family's consent. Violating our privacy and protection. Article was placed on their website, the Philly Tribune, and google. When asked to have it removed, daughter told me it was my responsibility. If you care about your loved one, this is not the place to go. As it should be investigated for theft amongst other things.

12/19/19 I've had the unfortunate circumstance to visit this funeral home twice in the last year…read morefor untimely deaths of friend's loved ones. I personally have never arranged a funeral with this group (or ever) but I wouldn't hesitate to do so when the time comes. Perhaps even before with pre-arrangements. Located in Trappe at the intersection Ridge and 113 it's conveniently located, they have a generous parking lot as well in the rear of the building. On each occasion I've been greeted with traffic police to help me into and out of the parking lot. Outside of the building there is a fish pond at the entrance. The interior is simple, soothing and elegant. All staff, in my experience, has been dignified, professional and pleasant to the guests. I plan to have my own final arrangements here.

5 stars seems inadequate. During the most challenging time of our family's life, with the passing…read moreof our teenage daughter, Moore, Snear & Ruggiero in Trappe, PA could not have made the celebration and burial of our daughter more respectful and beautiful. Our funeral director, Dan Gregori, was amazing. Even though we had just met, Dan felt like a close family member and just seemed to always know the right words to say as we took each step along the way and on the painful days of her viewing and burial services. Burying a child is not something you plan for and we were overwhelmed initially, but when we found Dan and his team at Moore, Snear & Ruggiero, we immediately felt we had the right team to support our family in our darkest hours. We could not recommend Dan Gregori and his staff at Moore, Snear & Ruggiero more. Thank you for caring for our family!

My wife of 59 years recently passed away, this was the first time in 20 years I had to make funeral…read morearrangements and I was concerned. I met with Bill Ciavarelli who professionally handled everything to the last minute detail. The building in Ambler is the nicest of all funeral homes in the area and meticulously maintained inside and out. The viewing ran off perfectly. Every Detail for the church was handled and I did noting but talk to Monsignor for a few minutes. The Cemetery procession was again professional At the end Bill surprised me when he said he notified the luncheon restaurant we would be arriving soon. How much the did for me that was not expected. Put your loved ones in their professional care.

At the end of May 2019 I attended a funeral run by this group. If it was not for the reason I will…read moreexplain I would have no reason to not give them 5 stars but I was appalled when I learned of this: Unfortunately, when people were arriving to pay their respects there was a very unwelcomed family member whose actions caused a small argument and someone accidentally bumped into a table resulting in a small vase with a little bit of water and a couple flowers to fall and break. The small puddle of water would have been an easy clean up. The only son of the deceased went to go take care of it but someone working for this group told them they had it covered. I did actually witness this part. I forget how the conversation came up but a couple months ago the son of the deceased told me he was sent a $75 clean-up fee for that. That is a classless move. Did you tell him you had it covered to score an extra $75 or do you think $75 is what you should charge someone to clean up a puddle of water after you mislead them with a quick casual rest assured "I got it." Either way that was a classless move and showed a sincere lack of respect. I am sure you can figure out who was billed for this and give them their money back. Shame!

I could not let the day go by without thanking the entire Levine's team for the wonderful,…read morepassionate, and caring that has been shown to me and our entire family. You made a tragic part of our lives pass with comfort and dignity. Although new to our scene, Sergi made for an effortless transition and comfortable and smooth funeral. On behalf of our family, you have our eternal gratitude. Dave B

My mother is raving about the excellent way they handled my stepfather's cremation. Cheers to…read moretheir caring and compassion.